Useful Customer Information

 

 

The Bank sends updates on loans to their customers on their registered e-mail ID/ mobile number. The benefits of updating your e-mail ID and mobile number in your account are:

 

  • Credit Information Companies (CICs) send alerts through SMS or e-mail when your Credit Information Report (CIR) is accessed
  • The Bank sends alerts through SMS/e-mail while submitting information to Credit Information Companies (CICs) regarding Default or Days Past Due (DPD) in existing credit facilities
  • You will receive other information like the intimation of your Equated Monthly Instalment (EMI) due/bounce and other Account related information on the registered e-mail ID/mobile number.

 

For further information, visit any loan servicing branch of ICICI Bank. Visit maps.icicibank.com/mobile for a list of loan servicing branches and select ‘Loan Servicing Branch’ under ‘Services’.

 

Update your e-mail ID or mobile number by visiting a loan Servicing Branch or call customer care on 1800 1080.

 

FAQs

What borrower guidance is available for ICICI Bank Education Loan customers?

ICICI Bank’s Education Loan section provides customer guidance such as loan alerts through SMS or e-mail, updates related to EMI due and bounce notifications, and information linked to credit reporting activity. The bank also provides servicing channels for customer support and loan-related assistance.

What are typical penalties or higher rates for overdue EMI payments?

ICICI Bank's Education Loan customer guidance states that the bank sends alerts regarding default or days past due and EMI due or bounce information to the registered email ID or mobile number.

How do student loans affect credit score and credit history?

Credit history plays an important role in the education loan process. ICICI Bank considers the applicant or co-applicant’s credit history while assessing the loan, and customers may receive alerts related to default, days past due, and loan reporting activity. Responsible repayment of an education loan supports a better credit profile, while missed payments or default-related reporting can affect the borrower’s credit standing.

Disclaimer

PROCEED