Inoperative/dormant Account

 

A dormant or inoperative bank account is one classified as inactive by the bank in line with Reserve Bank of India (RBI) guidelines, typically when there are no customer-induced transactions for an extended period. An account is generally treated as inactive after 12 months of no such transactions and reclassified as inoperative beyond 24 months, with restrictions then applying to cheque book usage, debit cards, and digital banking access. Customers can reactivate an inactive or dormant account as per RBI guidelines by visiting an ICICI Bank branch and submitting fresh KYC documents in original. This page lists category-wise documentation for Individual, Non-Individual, Fixed Deposit, and Non-Resident Accounts, along with the applicable restrictions in an inoperative account. To prevent dormancy, refer to the "How to avoid this" section for simple steps such as maintaining regular transactions and keeping your KYC details updated.

How to avoid this
  • Operate the account regularly by carrying out any financial/non-financial transaction/s 
  • Set up Standing Instructions in the account
  • Activate Mobile Banking and Internet Banking for easy accessibility 

 

Restrictions in an Inoperative account
  • Cash transactions through the branch and ATM
  • Transactions through Internet and Mobile Banking
  • Request for cheque book, Debit Card and other deliverables
  • Services related to modifications in the account

How to activate an Inactive and/or Inoperative account
  • An inactive account can be activated by carrying out any customer-induced transactions (financial or non-financial) through the branch, ATM or any online mode
  • An inoperative account can be activated by submitting a re-KYC request along with the below list of KYC documents at any branch 

List of KYC documents (carry original)

Individual account:

  • Address Proof/ID Proof (Any one) - Voter ID/Driving Licence/Valid Passport/Proof of possession of Aadhaar number/National Rural Employment Guarantee Act (NREGA) Job Card/National Population Register (NPR) Smart Card 
  • PAN Card or Form 60
  • Two passport-size photographs

Non-Individual account:

  • PAN and address proof of the entity
  • PAN, photograph and KYC documents of the Authorised Signatory/Beneficial Owners (AS/BO)
  • Constitution Documents (Certificate of Investment (COI)/Partnership/Limited Liability Partnership (LLP) Deed/Memorandum of Association (MOA)/Article of Association (AOC), Registration Certificate (RC)/Trust Deed etc.)
  • Foreign Account Tax Compliance Act (FATCA)/Common Reporting Standard (CRS) Declaration
  • Request Letter, Board/LLP resolution, Partnership Letter (in case of change of signatory) and Signature Updation Form

Fixed Deposit:

  • KYC documents as applicable for Individual/Non-individual account/s of all Fixed Deposit holders 
  • Fixed Deposit receipt

Non-Resident Account:

  • Valid Passports (Indian/Foreign) of all holders
  • Valid NRI status proof of all holders – click here to know more
  • Valid communication/Permanent address proof of all holders  Pan Card/Form 60
  • FATCA/CRS Declaration

Disclaimer

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