Why you should use WhatsApp Banking 

  • Always Available

    Bank 24x7, including weekends and holidays

  • Safe and Secure

    End-to-end encryption ensuring safety and privacy

  • For Everyone 

    Available for both ICICI Bank and non-ICICI Bank customers

Services on WhatsApp

Account Services

Check balance, view mini statements and request cheque books

Card Services

Block or unblock debit and credit cards anytime

Credit Card Features

Check limit, last transactions, EMI details and billing cycle

FASTag Services

Check balance, view last transactions, update vehicle number or buy a new FASTag

Fixed Deposit

Use FD calculator 

Book Fixed Deposit via iMobile/Net Banking

Loans

View pre-approved loans, apply instantly or calculate gold loan eligibility

InstaSave Account

Open a savings account in minutes directly via WhatsApp

Other Services

Track deliverables, locate nearest ATMs, branches or cash deposit machines

Things you should know

  • Opt-in Easily

    Start by saving +91 86400 86400 to contacts, say ‘Hi’ and begin WhatsApp Banking

About WhatsApp Banking

Convenience Anytime

Perform essential banking tasks on WhatsApp without visiting a branch. Services are available 24x7, making your banking quick and effortless.

Wide Service Range

From checking balances and tracking deliverables to managing credit cards, WhatsApp Banking covers everyday banking needs in one simple chat interface.

Safe and Secure

WhatsApp Banking uses end-to-end encryption to protect customer information and ensure safety and privacy.

Simple to Use

All services are keyword-based and guided by an interactive menu, making it easy to navigate even for first-time users.

Accessible for All

Not just ICICI Bank customers, even non-customers can use select services like ATM locator, branch locator and offers on WhatsApp Banking.

WhatsApp Banking FAQs

What is WhatsApp Banking?

WhatsApp Banking is a service by ICICI Bank that allows customers to access select banking services through the WhatsApp platform.

Are there charges for using WhatsApp Banking?

No, WhatsApp Banking is free to use. Standard data charges may apply as per your mobile network provider.

Is WhatsApp Banking secure?

Yes, it is secured with end-to-end encryption, protects customer information and ensure safety and privacy.

How can I subscribe for WhatsApp Banking?

Save +91 86400 86400, send ‘Hi’.

I am not an ICICI Bank customer. Can I use it?

Yes, non-customers can use services like ATM locator, branch locator and offers.

What should I do if I am unable to use WhatsApp Banking?

Ensure you are messaging from your registered mobile number. If issues persist, contact ICICI Bank customer support.

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