List of service requests

To update or change the address in your ICICI Bank Current Account, please visit the branch and submit your request.

Steps: 

• Visit your home branch or nearest ICICI Bank branch.
• Submit a request letter signed as per the Mode of Operation (MOP) for the account.
• Provide a valid proof of address in the account holder’s name as per KYC guidelines.
• The branch representative will verify your details and initiate the address update request.

Documents required:

• Request letter signed as per MOP
• Valid proof of address in the account holder’s name (Aadhaar Card, Passport, Driving Licence, Voter ID)

Processing Time: 2 working days

To update or change address in your ICICI Bank Demat Account, please submit physical request at your nearest demat-enabled branch.

Address change for your ICICI Bank NRI (Non-Resident Indian) account can be placed conveniently through Net Banking or the ICICI Bank’s iMobile app.
This allows you to update your communication address linked to your NRE/NRO account without visiting a branch.

1. Net Banking

• Login to Net Banking using your credentials.
• On the top right side of the page, click Customer Service → Service Request.
• Under Account Modification Related, select Request for Change in Communication Address.
• Enter your updated address details and upload valid proof of address.
• Review the details and submit your request.

Important:

• A valid Debit Card linked to the account is mandatory to place any request through Net Banking.
• Ensure that the proof of address uploaded is in the name of the account holder or a close relative (as per RBI guidelines).

Documents Required: Click here for the list of acceptable documents for NRI proof of address change. 

2. ICICI Bank's ICICI Bank’s iMobile app

• Unlock your ICICI Bank's ICICI Bank’s iMobile app using your fingerprint or 4-digit PIN.
• On the dashboard, go to Services → Service Request.
• Select Communication Address Change Request.
• Choose the Account Number for which the address is to be updated.
• Upload your valid proof of address in the name of yourself or a close relative.
• Enter Grid Card details for security verification.
• Click on Activate and raise the request for processing.

Documents Required: Click here for the list of acceptable proof of address documents.

Processing Time: Your address will be updated within 3 working days from successful verification.

To update or change address in your ICICI Bank Personal Loan Account, you just need to visit the branch and place the request with the help of a branch employee, who will raise the request. Currently, there is no digital process to change the Personal Loan address.

Documents Required: While visiting the branch, kindly carry Stay Connected Form with valid proof of address (Aadhaar Card, Voter ID, Driving Licence and Passport)

Processing Time : 3 Working days

For transferring funds abroad from your ICICI Bank Account, specific documents are required depending on the purpose and nature of the transaction.

Mandatory Documents:

• Form A2 – Retail Outward Remittance Application
  (Applicable for requests submitted at ICICI Bank branches)
• Supporting documents for:
  • Purpose of remittance (e.g., education, travel, investment, gift)
  • Source of funds (salary slips, bank statement, etc.) as applicable
• Form 15CA or 15CB (applicable for Non-LRS transactions)

How to Submit:

• Visit your nearest ICICI Bank branch and submit the above documents.
• Ensure all details match your KYC-registered information.
• The request will be processed after successful verification.

For more information, click here.

You can easily request an ICICI Bank statement through the raise requests section on the Net Banking platform. Simply log in to your ICICI Bank Account, select the 'Service Request' option, and choose the 'Statement Request' form. Once completed, you can download your statement in PDF format directly from the platform or choose to have it emailed to you.

To request a cheque book, you can download the ICICI Bank cheque book request form PDF directly from the raise requests section on the ICICI Bank website. Alternatively, you can raise a service request for a cheque book through Net Banking. After submitting the request, the cheque book will be delivered to your registered address.

Indian citizens aged 0-85 years can enroll

Tier I (retirement account) and Tier II (voluntary savings account). 

Yes, contributions qualify for tax benefits under Section 80C and 80CCD of the Income Tax Act.

CCIL limit is Forex trading exposure limit.

Eligible corporate or authorized users can apply for CCIL.

Yes, subject to verification.

It is the approved transaction limit for Forex deals.

Yes, subject to eligibility and documentation.

Yes, it can be applied again anytime.

Charges depend on bank policy.

Yes, it is required to link for loading funds.

Usually one primary account is allowed.

It is processed instantly or within 1 working day.

It can be activated via Net Banking and ICICI Bank’s iMobile app. 

Yes, for security authentication. 

Yes, if international usage is enabled.

The authorized cardholder.

Yes.

Yes, independently.

Usually 1–3 working days.

Policy number and date of birth. 

Yes after linking ICICI Prudential policy with ICICI Bank Savings Account.

Yes.