Prepaid Card FAQs

An ICICI Bank Prepaid Card is a cashless payment instrument that lets you spend only the amount preloaded on the card, ensuring full control over expenses. It works at POS, online and, for select variants, ATMs. The card remains valid until its printed expiry date and can be reloaded through authorised channels. ICICI Bank offers multiple prepaid formats—reloadable, gift, corporate and transit cards—each designed for specific personal or business needs.

ICICI Bank Prepaid Cards offer secure, convenient and controlled spending without credit risk. They reduce cash handling, support budgeting, and provide safe online and in-store payments through chip-and-PIN and OTP protection. Many variants allow quick issuance, minimal documentation, easy reloads and online balance checks. These features make prepaid cards ideal for gifting, travel, corporate payouts, reimbursements and everyday expenses while ensuring predictable and trackable financial management.

ICICI Bank offers a wide portfolio of prepaid solutions, including Reloadable Cards for daily use, Gift Cards for one-time spending, Corporate and Payroll Cards for payouts, Transit Cards for travel and municipal services, and Programme-Based Cards for limited-use schemes. Each type differs in load limits, acceptance rules, KYC requirements and ATM withdrawal permissions, enabling customers to select the most suitable option based on personal, gifting or corporate purposes.

ICICI Bank Prepaid Cards are valid until the expiry date printed on the card. After expiry, the card stops working and must be renewed or replaced if you want to access the remaining balance. Customers can request a replacement through customer support or designated programme channels. Refunds or transfers of unused amounts follow bank policies and KYC requirements, ensuring secure and uninterrupted access to funds.

Gift Cards are preloaded once and cannot be topped up, making them perfect for gifting, rewards and short-term needs. Reloadable Prepaid Cards allow multiple top-ups and suit long-term use such as travel, allowances or corporate payouts. Reloadable cards also offer higher flexibility, online balance checks and transaction tracking. Both card types ensure controlled spending without credit risk.

Personalisation depends on the card variant. Many reloadable or corporate cards support name embossing, while instant-issue cards may not. Personalised cards may require additional processing time and documentation. Regardless of personalisation, all prepaid cards function with full security and validity, ensuring reliable usage across permitted merchant categories and payment channels.

As per the Reserve Bank of India (RBI) Circular on Depositor Education Awareness Fund (DEAF) dated Mar 21, 2014, funds in accounts/ deposits/ cards that are inoperative/ unclaimed for 10 years or more will be transferred to RBI's DEAF Scheme, 2014 along with the interest, if applicable.

For example: A card has expired on Jan 1, 2015. The unutilised balance on this card will be due for transfer to the RBI DEAF Scheme on or after Jan 1, 2025. The cardholder will receive quarterly reminders through SMS/E-mail to claim the unutilised funds before that date.

You can claim any unutilised amount by:

• Writing to us at customer.care@icicibank.com from your registered e-mail ID
• Calling our Customer Care on 1800 1080
• Visiting any Branch

Request for replacement card can be initiated by calling our Customer Care on 1800 1080.

Yes, you can get a refund of the unutilised amount/ card replacement. However, this is as per the discretion of the Bank based on the type of product and other details as the case may be.

You can initiate a refund request by submitting the required documents through your registered e-mail ID to customer.care@icicibank.com or by visiting any ICICI Bank Branch. However, the refund is as per the discretion of the Bank based on the type of product and other details as the case may be.

Documents required for a refund process to be initiated are:

1) Request letter Pre-DEAF_Refund Request form

2) Request letter Post-DEAF_Refund Request form

3) Cancelled cheque

4) Self attested ID proof (If Aadhar is provided as ID proof, Customer to redact first 8 digits of the Aadhar number)

Documents required in case the Card holder is deceased:

1) Refund request letter signed by all the legal heirs (Annexure 2.1)

2) Copy of Death Certificate

3) KYC document of the claimant

4) Acknowledgement receipt (Annexure 3).

Eligibility varies by card type. Individuals can apply by completing the required KYC, while organisations such as corporates and government bodies can obtain prepaid cards for payouts and programmes. Some variants may be issued to minors under guardian supervision, subject to limits. NRIs should verify whether the specific card supports non-resident onboarding and documentation norms.

ICICI Bank follows RBI-mandated KYC requirements. Applicants may need to provide Aadhaar, Passport, Voter ID or Driving Licence for identity and address proof. Full-KYC cards may also require PAN. Corporates must provide business registration documents and authorised signatory details. Extra documents may be required for bulk issuance, higher limits or refunds, ensuring compliance with regulatory standards.

PAN is mandatory for customers who possess one, especially for full-KYC cards, higher load limits and refund processing. Minimal-KYC cards may not require PAN at issuance, but it becomes essential for upgrades or regulatory verification. Providing PAN ensures secure usage, smoother refunds and compliance with tax guidelines.

Limited-KYC cards are issued with minimal documentation and carry lower load limits and usage caps. They may be temporarily blocked if full KYC is not completed within regulatory timelines. Full-KYC cards, supported by complete document verification, offer higher limits, longer validity and extended features such as ATM withdrawals, refunds and broader acceptance.

Yes. Corporates, institutions and government bodies can issue prepaid cards in bulk for salaries, reimbursements, incentives and benefits. ICICI Bank supports bulk issuance with dedicated onboarding, dashboards, MIS reports and load management tools. Bulk cards improve payout efficiency, reduce cash handling and offer transparent tracking.

NRI eligibility depends on the prepaid programme. Some variants are restricted to resident Indians, while select products may allow NRIs after verifying accepted documents, usage locations and refund rules. Applicants should confirm eligibility with ICICI Bank before applying.

Most prepaid cards require applicants to be 18 or older. However, certain youth or educational variants may be issued to minors under guardian supervision with defined limits. This structure supports safe spending, allowances and financial literacy for younger users.

Application channels vary by card. Prepaid cards may be issued via ICICI Bank branches, corporate programmes, partner organisations or transit systems. Applicants complete KYC, activate the card through SMS or a portal and load the initial balance. Corporates typically follow bulk onboarding procedures.

Card holder can reactivate their ICICI Bank Prepaid Card by sending an SMS from registered mobile no with the below keywords to 5676766 or 9215676766.

PCACTIVE<space>Last 4 digits of Card<space>Expiry date of Card in MM/YY.

Please refer attached pdf for Card Management-Self-service.

If KYC remains incomplete, prepaid card usage may be restricted or blocked as per regulations. Submit the required documents promptly through authorised channels to restore full access. Completing KYC ensures uninterrupted transactions and eligibility for refunds or higher limits.

Yes. As per RBI guidelines, updation of PAN is mandatory in Prepaid Card. In case you are a PAN card holder, same is required to be mandatorily updated in the prepaid card.

PAN details can be updated through any of the below modes:

• Downloading the Pockets app
• By sending an e-mail at prepaidsupport@icicibank.com

By sending an e-mail to your Relationship Manager.

For updation of PAN, download and register on the Pockets app from your registered mobile number.

Link for Android: https://play.google.com/store/apps/details?id=com.icicibank.pockets

Link for IOS: https://apps.apple.com/in/app/pockets-by-icici-bank/id893982636

To update PAN details on your Prepaid Card, send a PAN updation request mentioning your complete Card number and PAN number, along with a self-attested PAN Card copy from your registered e-mail ID to prepaidsupport@icicibank.com or your RM’s e-mail ID.

As per RBI Guidelines, below documents are considered OVD:

• Aadhar Card
• Passport
• Driving License
• Voter ID Card

Any one of the above documents is eligible for ID and Address Proof.

As per RBI guidelines, OVD / ID and Address Proof is mandatory in full KYC prepaid cards. In case you have received communication from Bank for updation of ID and Address proof, please update the same through REKYC options by contacting the Bank.

As per RBI guidelines, availability of ID and Address Proof is mandatory in full KYC Prepaid Cards. In case ID and Address Proof is not updated in your prepaid card even after notification from Bank has been issued, Bank shall be constrained to restrict the uses of card or consider blocking the card to avoid any unauthorized uses.

ID and Address Proof can be updated through full KYC process. For completion of full KYC journey and updation of ID and Address Proof, please follow below given options:

Contact RM (Relationship Manager) or

Mail us at prepaidsupport@icicibank.com with below details

• Cardholder Name:
• Card Number:
• Registered Mobile Number:
• Complete Address:
• Preferred Time to Contact:

Post receiving the details our registered business correspondent agent will visit your address at your preferred time to update the RE-KYC.

a) In case of No change in KYC information: Card holder can complete REKYC by sending email from registered email id to prepaidsupport@icicibank.com mentioning “No change in KYC information”

Please refer below sample Email Format: No change in KYC information

Subject: REKYC update – No change in KYC information

Dear Team,

This is with reference to my ICICI bank Prepaid Card no…………………………………… I confirm that there is No change in my KYC information.

Thanks & Regards,

Card holder Name

Card holder Mobile no

b) In case of change in KYC information: Card holder can complete REKYC by sending below details from registered email id to prepaidsupport@icicibank.com. Post receiving the details our registered business correspondent agent will visit your address at your preferred time to update the RE-KYC through Bio-metric.

• Cardholder Name:
• Card Number:
• Registered Mobile Number:
• Complete Address:
• Preferred Time to Contact:

If the documents are not updated, your Prepaid Card will be blocked, and you will not be able to load or use the card.

You will receive a confirmation SMS/email once your KYC documents have been verified and updated in our records.

No, updating KYC documents is free of cost.

You may contact ICICI Bank Customer Care at 1800 1080 or write to prepaidsupport@icicibank.com

Prepaid card fees vary by variant and may include issuance, replacement and specific service charges. Digital balance checks and KYC updates are generally free. Gift cards usually carry fixed issuance fees, while reloadable cards may involve nominal charges for certain load channels. Users should review programme terms for accurate fee details.

Digital balance checks, online transaction history and KYC updates are typically free. Physical statements or special-format reports may attract small charges based on programme rules. Customers should refer to their card documentation to understand any service-specific fees.

Immediately block the card through customer care, the card portal or SMS (if available) to prevent unauthorised usage. Replacement options vary by card type; reloadable cards usually allow balance transfer to a new card, while gift card replacement depends on programme rules.

ICICI Bank Prepaid Cards use EMV chip technology, PIN authentication, OTP verification for online purchases and secure load networks. These features help prevent fraud, cloning and unauthorised transactions. Users should never share PINs or OTPs and must monitor card activity regularly.

Yes. Many prepaid cards allow SMS or email alerts for loads and spends, along with configurable spending limits. Corporate cards may enforce limits based on company policy. Alerts help customers track transactions and identify unusual activity promptly.

Customers should report unauthorised transactions immediately. ICICI Bank investigates by coordinating with merchants, payment networks and acquiring banks. Supporting documents may be requested, and updates are shared throughout the process. Early reporting improves dispute resolution efficiency.

To close your card, submit a request through customer care, registered email or a branch. Corporate users may close accounts through their administrator. Remaining funds are refunded after KYC verification, and the physical card should be destroyed to prevent misuse.

Submit a refund request along with ID proof and a cancelled cheque through customer care or email. Corporate programme administrators may process refunds for employee-issued cards. Completing PAN and KYC verification speeds up processing.

Most refunds require a signed request letter, a cancelled cheque, self-attested ID proof and PAN if not already provided. These documents ensure secure, accurate and compliant fund transfers.

Inactive cards may be classified as dormant, and long-unclaimed balances may be transferred to RBI’s DEAF fund. Customers can reclaim funds later by completing KYC and submitting required documents. This ensures dormant amounts remain secure and recoverable.

Yes. Refunds can be credited to any account you specify, provided ownership is validated through a cancelled cheque and KYC details. Accurate account information ensures smooth and timely processing.

Load and balance limits depend on the card’s KYC status and programme rules. Limited-KYC cards have lower caps, while full-KYC cards allow higher balances, greater reload flexibility and broader usage, including ATM access where permitted.

Yes. Most prepaid cards support online, POS and contactless transactions at merchants accepting the network. Some programme-specific cards may restrict merchant categories or international use. Ensure the card is activated and PIN/online access is enabled.

Reload methods depend on the card type. Options may include bank branches, online portals, kiosks or corporate dashboards. Transit or city cards can be recharged at metro stations or partner outlets. Limits depend on KYC status and programme rules.

Digital loads via UPI, IMPS or programme portals typically reflect instantly. Occasional delays may occur due to network issues. If funds are debited but not credited, retain the reference number and raise a reconciliation request.

Check your card balance first. If not updated, retain transaction details and contact customer support or your corporate administrator. The bank will verify the payment and either credit the card or initiate a refund.

Recurring reloads are commonly available in corporate prepaid programmes to automate allowances or payouts. For individual users, availability varies by product. Such automation ensures timely fund availability without manual effort.

Yes. Some cards restrict spending to approved merchant categories or impose daily or per-transaction limits. These controls help organisations manage expenses and prevent misuse while supporting budgeting and compliance.

Balance and transaction history can be checked via the prepaid card portal, SMS services (if enabled) or customer support. Corporate dashboards may offer detailed reports. Regular monitoring helps manage spending and detect irregular activity.

Yes. Many prepaid programmes provide downloadable statements in formats such as PDF, Excel or CSV for reconciliation, reporting and audits. Availability depends on the specific card and programme tools.

Contact details can be updated via branches, registered email or corporate administrators. Once processed, customers receive confirmation. Keeping details updated ensures timely receipt of alerts and OTPs.

A card may be blocked due to incomplete KYC, prolonged inactivity, incorrect PIN attempts or suspected fraud. To unblock it, follow verification steps through customer support or programme channels. Once completed, the card is reactivated.

If your issue remains unresolved at the primary support level, escalate it to ICICI Bank’s Nodal Officer. If still unsatisfied, you may approach the RBI Banking Ombudsman. Providing complete transaction details helps speed up resolution.

Dispute timelines vary based on issue complexity and network rules. Simple cases may resolve quickly, while chargebacks requiring merchant or network verification take longer. The bank provides regular updates throughout the process.

No. Prepaid card balances represent stored value and cannot be used as collateral for loans or overdrafts. Customers seeking secured facilities should explore alternatives such as fixed deposits or savings-linked products.

Support for subscriptions depends on the card type. Full-KYC reloadable cards may allow recurring payments if permitted by the network and merchant, while gift and closed-loop cards typically do not.

Most prepaid programmes offer SMS and email alerts free of cost. If any notification is chargeable, it will be clearly stated in programme terms. Alerts help track transactions and enhance security.

If a programme is discontinued, ICICI Bank and programme partners issue official guidelines for using remaining balances or requesting refunds. Customers receive timelines, documentation instructions and support contacts, ensuring funds remain protected and recoverable.