Net Banking FAQs

1) How do I register a biller?

1. Login to ICICIBank.com
2. Click on 'Payments & Transfers' on the Top menu
3. In the drop down click on manage billers
4. Select the option you wish to register the biller
5. Select the biller
6. Select your state and category from the drop down
   or
   put the name in the biller name field and do a search. You will find your biller.
7. After selecting the biller, You will see a screen, that asks you for bill details (eg consumer number etc), fill in the details and click 'Add to List'
8. The system will show a message stating 'Addition to Personal Payee List Successful'. Once you click on OK to this message the Biller is added to your list.

Other Imp notes:

1. Register your biller (Note: registration of biller is a one time activity)
2. For payment billers, instantly make payment of any amount as per your bill
3. For presentment billers, your bill will be uploaded, view your bill & pay exact amount from next billing cycle

To know what is a payment or a presentment biller, please go through Types of Bill Payment below:

Payment biller

For these billers you can pay your bills at your convenience as per the billing cycle. All you need to do is:

• Login and Register your biller
• Pay any amount as per your bill
• You can also set up standing instructions for recurring payments

Presentment biller

For these billers, the biller will present the bills in your account for payment. All you need to do is:

• Login and Register your biller
• View your bills from the next billing cycle
• Pay your exact bill amount

1. Auto pay where in the bill will get uploaded on internet banking and the exact amount of the bill will get paid on the due date,
2. Auto pay with a limit , where you choose a limit for the auto debit and if the bill amount is above that amount, you will have to login and pay the bill.
3. In Manual Payment, you will have to login to net banking and make the payment after the bill is uploaded. You can make the payment of the bill only 1 day before the due date.

For any further Queries, request you please click here.

2) Not able to pay my registered biller

If you are trying to make a payment for a presentment type biller then “make a payment” will not be available. As you can make a payment for presentment type biller only after the bill is uploaded in your account against that biller.

3) Not able to register a biller

1. While registering a biller you get a message as “ Registration already exist” this could be if you have already registered with your other user id. Request you to login and delete the biller from that id, then add to the new user id.
2. A unique nick name can be set for a biller. If you get an error as “nick name already exist” request you to use a different nick name to register the biller.

4) Not able to view my uploaded bill

To view your uploaded bill for presentment type biller, login to Internet banking >>> payments & transfers >>> bill payments >>> bills pending for payment.

To view a bill for which you have set up standing instructions/ auto pay option. Login to Internet banking > Payments and Transfers > Bill Payments > Scheduled / Bills on autopay.

5) Bill getting expired

All bills which have been subscribed by you on Internet Banking are payable by the due date. If you do not accept the bill through ' manual payment mode' before the due date the bill expires.

Request you to please login and pay the bill before the due date so the bill does not expire.

Customer can make the payment of the bill only before the due date.

6) Error while making manual payment

'To enter the grid values again' , ' Transaction could not be processed/Please try after sometime' while transacting.

1. In these cases please check the status of the previous transaction before initiating it again.
2. If the 1st transaction is showing the status as in process then please wait for 4-6 hrs and check the status of the same.
3. If the transaction has failed then the amount will be reversed within 7 days.

For any other bill pay related queries please click here.

7) Error while paying using Icici net banking through 3rd party website.

If the amount has been debited from your account and has not been received by the merchant or if you have not received the benefit, request you to check with the merchant and if even after 7 days amount has not been reversed (Customer's account) then please call the 24x7 call centre Check the debit from your account for the previous transaction before initiating the 2nd transaction.

8) Error while doing Prepaid mobile recharge from the logged in section

If the transaction has failed then the amount will be credited within 4 working days Check the debit from your account for the previous transaction before initiating the 2nd transaction.

For more information on prepaid mobile recharge click here.

For queries please click here

Note: Please check with mobile operator for valid denomination before initiating the transaction on ICICIBank.com

9) Error while doing Fund transfer/NEFT

1. 'To enter the grid values again'
2. 'Transaction could not be processed
3. 'Please try after sometime'

1. In these cases please check the status of the previous transaction before initiating it again.
2. If the status of the 1st transaction is under process then please wait for 4-6 hrs and re-check the status of the previous transaction." before initiating the transaction again.

Authentication failed: You would get this message only if you enter incorrect grid values. Please re-enter the correct grid values.

b) Transaction not allowed: If beneficiary account is closed only then you would receive such pop up.

Not able to transfer fund in PPF Account: If you are trying to transfer the funds to PPF A/c through your registered payee list then only such pop up would occur. Request you to go to PPF section from there you can transfer funds to PPF A/c. PPF A/c minimum tenure is 15 years.

For any other NEFT related queries please click here.

10) Error while doing RTGS

1. To do a RTGS transaction customer needs to have a clear available balance in the savings account to get the transaction processed.
2. If the status of the RTGS transaction is not showing as “successful“ which means the transaction has failed and will not be processed. The basic reason for the transaction to fail is that customer did not have clear available balance in the account

For any other RTGS related queries please click here.

11) Error while doing IMPS

1. Currently unable to process your request for IMPS: You would get this error if the beneficiary MMID is not correct. Please check beneficiary MMID no.

For any other IMPS related queries please click here.

1) I want to know in detail about the features and services available in the new Internet Banking website.

We have categorised the features as following:

• My View
• My Accounts
• Payments & Transfer
• Investments and Insurance
• Exclusive Offering
• Customer Service

My View: This page provides you a complete overview of your relationship with the Bank. This view can be personalised as per your choice through the "Personalise My View" option in Overview tab.

You can personalise your My View page by selecting from the available widgets. You can also do the following:

• Change the widgets: You can click on “Personalise My View“ tab, select the widget by clicking on the box and add.
• Get the confirmation of the widget added to My View: After adding the widget, you will get a confirmation on the same page. Click on “My View” and you will be able to view the changes made.
• Remove widget from the page: You can click on “Personalise My View“ tab, select the widget by clicking on the box and then remove the widget. Click on “My View” and you will be able to view the changes made.
• My Shortcuts: To choose your shortcut go to Customer Service My Profile ( you will see my shortcut in the left hand menu). This may be populated with most commonly used features, however, you can change this by clicking on the customised link.

My Accounts: This tab provides all your bank relationships such as Account Summary, Bank accounts, Deposits, Loans, Credit Cards, Demat and PPF accounts. It also provides you statements for your Bank account through the E-statement Options.

Payments and Transfer: You can carry out all your financial transactions through Payments and Transfer section. Following are the services in Payments and Transfer section:

1. Funds Transfer: This option allows you to initiate fund transfer transaction mentioned below:
   • Transfer Funds to Your Own ICICI Bank Account
   • Transfer Funds to Other ICICI Bank Account
   • Transfer Funds to Other Bank Accounts(using NEFT, RTGS, IMPS_IFSC)
   • Transfer Funds through IMPS using Mobile Number and MMID
     
     Further, through "Funds Transfer" option on left hand side, you can carry out the following transactions:
   • Initiate Funds Transfer
   • Generate / Retrieve MMID
   • Funds Transfer Abroad
   • Smart Money Order
2. Bill Payment: This option allows you to make payment to registered billers and for presented bills. Also, the following transactions are available on the left hand side menu of Payments and Transfer section
   • Initiate Bill Payment
   • Pay ICICI Bank Credit Card bill
   • Pay Any Visa Credit Card
3. Prepaid Recharge: You can avail recharge(Prepaid mobile / Data card and DTH) service through this option.
4. Manage Payee: Manage payee allows you to add new payees, delete already added payees and confirm payee. To delete payee, click on View Payee list - select payee - delete the payee.
5. Manage Billers: This option allows you to manage your billers.
   • Register Biller
   • Confirm Biller
   • My Registered Billers
   • List of Billers
6. Transaction status: Through this option, you will be able to view details with status of all your completed transactions. Also, you will be able to view / modify your scheduled transaction details.

Investment & Insurance: In "Investment and Insurance" tab, you can view all your linked Investment and Insurance (Lombard, Prudential) details. If you do not have your policies linked, you can link them by visiting "Customer Service Service Requests - Other Services - More Options" tab and place a request for linking your Lombard and Prudential Insurance policies.

Here, you can also apply for General Insurance and Life Insurance. Customer registered for Online purchase of Mutual Fund will be able to do so from this option.

Exclusive Offering: In this tab, you can view your Personal Finance Management tools like "My Money" and access your "iWish deposit" accounts. You can also view your MySavingReward Points.

1. Service Request: Raise all your requests through Service Request option:
   • Bank account: Request for Demand Draft, request for linking of accounts etc.
   • Deposit account: Create Fixed Deposit, Recurring Deposit, request for Fixed Deposit / Recurring Deposit renewals, request for closure of Fixed Deposit / Recurring Deposit etc.
   • Credit card: Request for link your Credit Cards, request duplicate PIN etc.
   • Loan: Raise all your Loan related queries.
   • Demat: Raise all your Demat related queries.
   • Others: You can place request for linking of Prudential, Lombard policies etc.
2. My Mail Box: You can compose, view received mails or send mails to your account manager for any of your account related queries.
3. My Profile: Through this section, you can manage your accounts.
   • Date & Amount Format: It allows you to select the date and amount format of your choice.
   • E-mail ID: Register your e-mail ID
   • Favourite Accounts: You can set your favourite accounts here.
   • Favourite Activities: Set your favourite activities such as Funds Transfer, creating Fixed Deposits etc.
   • i-safe activation, change PIN, de-activate i-safe
   • Nickname: Set your account Nick name
   • Password: Change log in password
   • Primary Account: Set your primary account
   • Personalise Transaction Limits: Here, you can choose your transaction limits from the defined five sets.

2) I want to know about the Personalise Transaction Limits facility.

Personalise Transaction Limits is a facility which allows you to choose transaction limits (within the maximum limit set by bank for transactions) of your choice for your Internet Banking transactions. Visit Personalise Transaction Limits option, which is available under the My Profile option in Customer Service tab and you can change your transaction limits by selecting the "Personalised Limit Category" of your choice.

1) How do I know my User ID?

To know your User ID, please click here

2) How do I generate Internet Banking Login password?

To generate login password, please click here

3) Issues faced while logging

1. Blank page on login
   This may happen in case you have logged in with a User ID with no accounts linked.
   Login from the active User ID and try.
   If you don't know your active user ID, please click here
2. At login if you get the error message as “Your user ID or password is incorrect”?
   You would have entered wrong user ID/password. Request you to please try again by entering correct user ID and password.

4) Other Login issues

1. Oops error on login(The page you were looking for is temporarily not available. We apologise for any inconvenience caused),
2. Page cannot be displayed, System under maintenance, Session time out or System timed out.
   These are errors which are temporary in nature, hence request you to please try again after some time or try from a different Browser/PC.
3. Session expired on website
   You would get this page if either the system was ideal for more then 10 minutes or if you would have double clicked on any tab or clicked on the back button of the browser.
4. Linked credit card /loan account details not available.
   This is a temporary error. Request you to try after some time.
5. Enter numbers only while entering User ID.
   If num lock is off then only you would receive the error as “Enter numbers only”.

You can get your User ID through any of the below mentioned channels:

1. Internet Banking:
   1. Visit our website ww.icicibank.com > Internet Banking (Bottom of the page) > I want my User ID.
   2. On successful entry of savings account number and mobile number, you will receive the User ID and its status on your registered mobile number through an SMS. Alternatively, you may click here to proceed.
2. Customer Care:

   You may call our Customer Care, authenticate on IVR by entering the 16-digit number of your debit card and the 4-digit ATM PIN to get your User ID instantly.

3. ICICI Bank Branch:

   Please visit the nearest ICICI Bank branch along with your original photo ID proof and make a request for Internet Banking User ID. To locate the nearest ICICI Bank branch, please click here.

Note: To use Internet Banking/ SMS Banking facility, your mobile number should be registered for Internet Banking alerts.

You can get your Password through any of the below mentioned channels:

1. Internet Banking:
   1. Please visit our website www.icicibank.com > Internet Banking (Bottom of the page) > I want my Password
   2. Alternatively, you may click here to proceed.
2. Customer Care:

   You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.

3. ICICI Bank Branch:

   Please visit the nearest ICICI Bank branch along with your original photo ID proof and make a request for Internet Banking Password. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.

1) I want to know in detail about the features and services available in the new Internet Banking website.

We have categorised the features as following:

• My View
• My Accounts
• Payments & Transfer
• Investments and Insurance
• Exclusive Offering
• Customer Service

My View: This page provides you a complete overview of your relationship with the Bank. This view can be personalised as per your choice through the "Personalise My View" option in Overview tab.

You can personalise your My View page by selecting from the available widgets. You can also do the following:

• Change the widgets: You can click on “Personalise My View“ tab, select the widget by clicking on the box and add.
• Get the confirmation of the widget added to My View: After adding the widget, you will get a confirmation on the same page. Click on “My View” and you will be able to view the changes made.
• Remove widget from the page: You can click on “Personalise My View“ tab, select the widget by clicking on the box and then remove the widget. Click on “My View” and you will be able to view the changes made.
• My Shortcuts: To choose your shortcut go to Customer Service My Profile ( you will see my shortcut in the left hand menu). This may be populated with most commonly used features, however, you can change this by clicking on the customised link.

My Accounts: This tab provides all your bank relationships such as Account Summary, Bank accounts, Deposits, Loans, Credit Cards, Demat and PPF accounts. It also provides you statements for your Bank account through the E-statement Options.

Payments and Transfer: You can carry out all your financial transactions through Payments and Transfer section. Following are the services in Payments and Transfer section:

1. Funds Transfer: This option allows you to initiate fund transfer transaction mentioned below:
   • Transfer Funds to Your Own ICICI Bank Account
   • Transfer Funds to Other ICICI Bank Account
   • Transfer Funds to Other Bank Accounts(using NEFT, RTGS, IMPS_IFSC)
   • Transfer Funds through IMPS using Mobile Number and MMID
     
     Further, through "Funds Transfer" option on left hand side, you can carry out the following transactions:
   • Initiate Funds Transfer
   • Generate / Retrieve MMID
   • Funds Transfer Abroad
   • Smart Money Order
2. Bill Payment: This option allows you to make payment to registered billers and for presented bills. Also, the following transactions are available on the left hand side menu of Payments and Transfer section
   • Initiate Bill Payment
   • Pay ICICI Bank Credit Card bill
   • Pay Any Visa Credit Card
3. Prepaid Recharge: You can avail recharge(Prepaid mobile / Data card and DTH) service through this option.
4. Manage Payee: Manage payee allows you to add new payees, delete already added payees and confirm payee. To delete payee, click on View Payee list - select payee - delete the payee.
5. Manage Billers: This option allows you to manage your billers.
   • Register Biller
   • Confirm Biller
   • My Registered Billers
   • List of Billers
6. Transaction status: Through this option, you will be able to view details with status of all your completed transactions. Also, you will be able to view / modify your scheduled transaction details.

Investment & Insurance: In "Investment and Insurance" tab, you can view all your linked Investment and Insurance (Lombard, Prudential) details. If you do not have your policies linked, you can link them by visiting "Customer Service Service Requests - Other Services - More Options" tab and place a request for linking your Lombard and Prudential Insurance policies.

Here, you can also apply for General Insurance and Life Insurance. Customer registered for Online purchase of Mutual Fund will be able to do so from this option.

Exclusive Offering: In this tab, you can view your Personal Finance Management tools like "My Money" and access your "iWish deposit" accounts. You can also view your MySavingReward Points.

1. Service Request: Raise all your requests through Service Request option:
   • Bank account: Request for Demand Draft, request for linking of accounts etc.
   • Deposit account: Create Fixed Deposit, Recurring Deposit, request for Fixed Deposit / Recurring Deposit renewals, request for closure of Fixed Deposit / Recurring Deposit etc.
   • Credit card: Request for link your Credit Cards, request duplicate PIN etc.
   • Loan: Raise all your Loan related queries.
   • Demat: Raise all your Demat related queries.
   • Others: You can place request for linking of Prudential, Lombard policies etc.
2. My Mail Box: You can compose, view received mails or send mails to your account manager for any of your account related queries.
3. My Profile: Through this section, you can manage your accounts.
   • Date & Amount Format: It allows you to select the date and amount format of your choice.
   • E-mail ID: Register your e-mail ID
   • Favourite Accounts: You can set your favourite accounts here.
   • Favourite Activities: Set your favourite activities such as Funds Transfer, creating Fixed Deposits etc.
   • i-safe activation, change PIN, de-activate i-safe
   • Nickname: Set your account Nick name
   • Password: Change log in password
   • Primary Account: Set your primary account
   • Personalise Transaction Limits: Here, you can choose your transaction limits from the defined five sets.

2) I want to know about the Personalise Transaction Limits facility.

Personalise Transaction Limits is a facility which allows you to choose transaction limits (within the maximum limit set by bank for transactions) of your choice for your Internet Banking transactions. Visit Personalise Transaction Limits option, which is available under the My Profile option in Customer Service tab and you can change your transaction limits by selecting the "Personalised Limit Category" of your choice.

No, the upgrade to the new Internet Banking website is being done in phases. If your e-mail ID / mobile number is updated with us, you will receive communication once you have been given access to the new website.

User ID and password remains unchanged for all our users. You can access the new website with your existing user ID and password.

The process of logging on to the new retail Internet Banking website remains unchanged. Upgrade is happening in phases. All users who have been given access to the new Internet Banking website will be automatically redirected to the new site on entering their existing user ID and password on www.icicibank.com

1) What are the changes in the new retail Internet Banking website?

Following are the major changes in the new retail Internet Banking website:

• We have enhanced the security features in the new website. Now, your online transactions are secured with a login password and grid card and / or One Time Password (OTP). Therefore, the transaction password is not required anymore.
• For Credit Card related transactions or service requests, One Time Password (OTP) will be prompted to registered mobile number for authentication.
• Log out button has been moved from the right hand top corner to the left panel on the screen.
• Pay Any Visa Credit Card option (registration and transaction) has been added in the Bill Payments section, which is available under the Payments & Transfer section.
• All service requests (related to bank accounts, deposits, credit card, loans etc.) have been made available with each product, along with easy search feature.
• Transaction status of all completed and scheduled transactions has been made available under Payments and Transfer Transaction Status
• Separate section has been made available to manage all your payees and billers. The option is available in Payments and Transfer Manage payees / Manage Billers.

1) Once I have been given access to the new retail Internet Banking website, will I be able to use other products and services? Yes, you can continue to use all ICICI bank products and services such as iMobile application, i-safe application, m.icicibank.com, 'Pockets by ICICI Bank' etc. 2) Do my registered payees / billers, instructions and linked accounts change with the new retail Internet Banking website?

No, all your existing payees, billers, standing instructions, linked accounts, transaction history will be available in your new retail Internet Banking website.

3) Will I be able to see all my linked accounts?

Yes, all your linked accounts will be available on the new retail Internet Banking website.

4) Will I need to re-schedule my existing standing instructions on the new retail Internet Banking website?

No, you will not be required to re-schedule the standing instructions. All your existing standing instructions will be executed as per your request. If you want to modify the existing standing instructions, you can modify them through the new retail Internet Banking website.

5) Will I continue to receive all Internet Banking alerts on my registered mobile number / e-mail ID?

Yes, you will continue to receive all your Internet Banking alerts on the registered mobile number / e-mail ID.

6) Does the new retail Internet Banking website work on all browsers?

Yes, the new retail Internet Banking website works on all browsers.

7) I have already registered for i-safe, will I still be able to use i-safe application to generate OTP / URN and use the same?

If you are already registered for i-safe, you need to use i-safe mobile application to generate OTP / URN.

8) I am not able to find Pay Any Visa Credit Card option?

Pay Any Visa Credit Card option has been moved to Manage Billers option in Payments & Transfer section

9) I am getting an error "Your grid card authentication has been disabled". What do I need to do?

This error is faced when you incorrectly enter your grid card value thrice. This service will be restored automatically by end of the day. If you need to transact immediately, please call our 24 hour Customer Care.

10) Where will I find my Fund Transfer and Bill Payment transactions that are scheduled for a later date and the transactions that have already been done by me?

To know your scheduled transactions, you need to go to Payments and Transfer - Transaction Status - Scheduled Transactions

To know your transaction history, you need to go to Payments and Transfer - Transaction Status - Completed Transactions

11) How do I schedule a payment to my presented bill?

While accepting your presented bill, please change the date to the date you wish to schedule your payment. This date needs to be either the due date of the bill or prior to that date.

If you have opened an account recently, you will find your Internet Banking User ID/ Password in the Welcome Kit provided to you at the time of Account opening.

In case you have forgotten your User ID or password and have a registered mobile number, you can get your User ID instantly on your registered mobile number and you can immediately set a new password online.

I want my User ID

I want my Password

For Login assistance give a missed call on 09223011114 to receive an instant Callback.

If you do not have a registered mobile number, you can visit your nearest ICICI Bank Branch or our Customer care to request User ID or Password.

You will be required to enter your 4-digit PIN on the terminal for transactions at merchant outlets. You can use the same PIN for cash withdrawals through ATMs.

For more information on the same, you may call our Customer Care on 1800 1080 between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the Customer Care numbers, please click here

You can

• Check the Balance in your account
• View/Download mini and detailed statement
• Check transaction history
• Transfer funds between your own ICICI Bank A/cs
• Transfer funds to any ICICI Bank A/cs
• Transfer funds to any Non-ICICI Bank A/c (Using NEFT , RTGS and IMPS facility) You can view pending transfers(if any) and also see all the past transactions that you have done using ICICI Bank Funds Transfer
• Open recurring deposit and I_wish deposits , Fixed Deposit You can view pending transfers(if any) and also see all the past transactions that you have done using ICICI Bank Funds Transfer
• Credit card
• View current and past statement
• Service requests like auto debit, dial a draft etc.
• Demat
• View your transaction and holding statement
• Bill Payment
• Use your ICICI Bank Account or ICICI Credit Card to pay your Utility bills , Credit card bills , telecom bills , SIP and insurance bills from the comfort of your home.
• Recharge your Mobile and DTH connection online
• Online Shopping using Using ICICI NET Banking payment gateway

Yes, if you are an individual and hold an ICICI Bank Current A/c in your own name, you can link the same to your ICICI Bank Savings Account/ Credit Card/ Demat Account under the same User ID.

Please click here for further details.

Part payment can be made only for Billers who are in Payment mode.

You can make the following service requests online:

• Auto Debit
  This is an online facility for setting standing instructions for auto debit on your credit card.
• Add-on-card
  You can submit an online request for a non-photo add-on-card.
• Dial a draft
  You can request for demand draft online. This would be shipped to your current mailing address of the credit card within 4 working days of submission of request.
• Duplicate PIN Request
  You can also request for a duplicate PIN. The PIN will be shipped to you within 7 days of submission of the request at your current mailing address of the chosen credit card within 7 working days of submission of the request.
• Replacement/Renewal Card Not Received
• Queries Related to EMI-on-Call Facility

You can make the following requests online:

• Apply for a Credit Card
• Apply for a Debit Card
• Order a new cheque book
• Stop cheque request
• Cheque status inquiry
• Intimation for loss of ATM Card
• Open Fixed Deposit
• Open a Recurring Deposit
• Apply for a Value Added Savings Account
• Apply for Phone Banking

You can get your User ID through any of the below mentioned channels:

1. Internet Banking:
   1. Visit our website www.icicibank.com > Internet Banking (Bottom of the page) > I want my User ID.
   2. On successful entry of savings account number and mobile number, you will receive the User ID and its status on your registered mobile number through an SMS. Alternatively, you may click here to proceed.
2. Customer Care:

   You may call our Customer Care, authenticate on IVR by entering the 16-digit number of your debit card and the 4-digit ATM PIN to get your User ID instantly.

3. ICICI Bank Branch:

   Please visit the nearest ICICI Bank branch along with your original photo ID proof and make a request for Internet Banking User ID. To locate the nearest ICICI Bank branch, please click here.

Note: To use Internet Banking/ SMS Banking facility, your mobile number should be registered for Internet Banking alerts.

You can get your Password through any of the below mentioned channels:

1. Internet Banking:
   1. Please visit our website www.icicibank.com > Internet Banking (Bottom of the page) > I want my Password
   2. Alternatively, you may click here to proceed.
2. Customer Care:

   You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers.

3. ICICI Bank Branch:

   Please visit the nearest ICICI Bank branch along with your original photo ID proof and make a request for Internet Banking Password. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.

You have only one password for Internet Banking i.e. Login password. The login password, as the name suggests is required to login to your Internet Banking account.

To delete a biller on Internet Banking, please follow the below steps:

• Login to your Internet Banking Account
• Go to 'Payments & Transfer'
• Click the link 'Manage Billers'
• Select 'My Registered Billers'
• Select the biller and you can delete the biller by clicking on the 'Remove Biller' option.

For billers who are in presentment mode, you will not be able to delete the biller if your bills are in 'Pending', 'Waiting for acceptance' or 'Rejected' status.

1. Your User Id has been disabled. To recheck it's status and confirm your User ID, click here.
2. You can enable your User ID by generating your password online. Generate now.
3. In case you remember your password, (Resident Indian customers) may call our Customer Care to re-enable the User Id. (For NRI Customer click here).
4. In case you have forgotten your password, you can generate it online - click here
5. For any clarifications, you can Contact us at our Customer Care (For NRI Customer click here).

If you have only one bank account, the User ID and password you get will enable you to view and transact on your bank account.

If more than one account needs to be linked to the same User ID, please click here " Link your accounts online " for a step-by-step guide on linking accounts.

This is a facility to make online payment of your bills like Telephone, Electricity, Mobile, Insurance etc. We have a tie-up with more than 50 billers to help you pay your bills online.

You need to have any of the following:

• ICICI Bank A/c
• ICICI Bank Credit Card (Select Billers only)

For Billers who are in presentment mode, you can pay your bills 1 day before or on the Due Date. For Billers who are in payment mode, you need to schedule your payment date at least two days prior to the due date.

There are 3 categories of billers available:

Presentment type: For these billers the bills are presented on www.icicibank.com and you can login and view your bill online. Once you register for a presentment type biller your details are sent to the biller and whenever your bill is generated (which would be the next billing cycle from your registration date), it is presented on www.icicibank.com from you to make the payment.

Payments to such billers cannot be made immediately after registering for them, it usually takes 3-4 weeks after the date of registration for your bill to be presented online.

Payment type: For these billers you can make the payments immediately after registering for them. The bills for these billers are not presented online and you can choose to pay any amount as desired by you.

Hot payment type: For these billers you need to go to their web site for making the payments. These bills cannot be paid by logging on to www.icicibank.com.

You will continue to receive bills in the physical form, from the Biller in the same manner as received by you currently.

Shopping Mall type: For these billers you will have to go to the Shops (Biller) web site for making the payments. These bills cannot be paid by first logging on to www.icicibank.com.

Yes, you can link all your ICICI Bank accounts and Credit Cards and Demat Accounts to one Internet Banking User ID. However there are certain rules for linking joint accounts.

To link 2 accounts to one User ID, it is mandatory that the Date of Birth, Name and communication address are identical in both the accounts.

Incase of joint accounts, the primary account holder details should match with the ICICI Bank Account to which it is being linked to.

Yes, you can subscribe for any one or all the following:

• A/c getting debited
• A/c getting credited
• Cheque bounce
• Salary credit

click here for more information on ICICI Bank Mobile Banking Alerts.

• Funds Transfer (eCheques) between my own a/c's
  You cantransfer funds to your own linked a/c's instantaneously or you can even schedule the transfer for a future date.
• Funds Transfer (eCheques) to a third party a/c in ICICI Bank
  For doing a third party transfer in ICICI Bank, you will have to register the payee.
  On entering the payees complete A/c number you will get an online confirmation.Once the payee is registered you can transfer funds instantaneously.
• Funds Transfer (eCheques) to an account in any Bank across 15 cities
  Using ICICI Bank Funds Transfer (eCheques) you can also transfer funds to any account in a bank other than ICICI Bank.
  This will again require the payee to be registered.This takes around 3 working days to get funds credited to the payee account.
  This facility is currently available for 15 cities:
   

  1. Ahmedabad	9. Kanpur
  2. Banglore	10. Kolkatta
  3. Bhubaneshwar	11. Mumbai
  4. Chandigarh	12. Nagpur
  5. Chennai	13. New Delhi
  6. Guwahati	14. Patna
  7. Hyderabad	15. Trivandrum
  8. Jaipur

You can make the following requests online:

• Request for a Transfer Instruction Booklet.

Yes, all you need to do is login, go to the Payments and transfers >>> Bill payment >>> Transaction status (On left hand side) and select "Completed transaction" this will give you the payments that have been made - Biller wise, for the Billers whom you have registered.

No, for Billers who are in Presentment mode payment cannot be made after the due date.

Yes, you can subscribe for the following alerts through ICICI Bank.com:

• Payment due date reminder
• Card approaching credit limit.

You can subscribe to receive these on any one or all of the options below:

• SMS (please click here for more information ICICI Bank Mobile Banking Alerts)
• Credit card Inbox.
• E-mail.

Currently you can enable the following ICICI Bank relationships online:

• Bank a/c (including Current A/c for individuals)
• Credit card
• Demat

If you have more than one bank account or other products, you can link all of them to one Internet Banking User ID.

You can login with your Internet Banking User ID and Password. When you login for the first time you will get a screen, which will prompt you to change the Password. If you have been successful in changing your password, remember to login with the changed password. You will now come to the login home page, which is also called the My overview page.

It specifies your identity and informs you the last time you logged on to the site You will view the default widget on the home page (Overview of your relationship , short cut , calender , rewards etc)

You also get to see the mails that you may have received from your Account Manager and other alerts as specified by you.

On this page there is an overview of all the relationships that you have linked your Internet Banking User ID with. It can be Bank Account(s), Credit Card and Demat Account(s) , Insurance. The top navigational bar displays Overview , My accounts , Payments & Transfers , Investment & Insurance , Exclusive offerings & Customer Service.

You will be able to see the following details of your statements:

• Current Statement
  This shows the transactions that are done on the card account after the Last Statement was generated. These transactions will be sent to you in your next credit card statement. Transactions done on replacement and add-on cards are segregated for better understanding. Thus, you need not wait for a statement to check your recent transactions.
• Last Statement
  This is a replica of the most recent printed statement that has been sent to you. You can thus, make payments by looking at this statement.
• Past Statement
  You can see your statements as old as 2 years.

No, you don't have to fill in any registration forms for this service. It is available to all the ICICI Bank account and ICICI Bank Credit Card holders.

You need to have ICICI Bank Internet Banking User ID and Password.

All you need to do is register online, the particular Biller, to whom you wish to make a payment.

To register a biller, please follow the below steps:

• Log into your Internet Banking account

• Under the ‘Payments & Transfer’ drop-down menu, click on ‘Pay Bills’

• Select bill category and search for biller you wish to register

• Enter required details, click on the declaration checkbox and click on the ‘Next’/‘Get your bill details’ button. The biller details will be added in ‘Your Registered Billers’/’My Billers’ section on the ‘Pay Bills’ page.

Let us take a look at the comparison table for a better understanding.
(for Inter A/c transfer)

To enable your ICICI Bank relationships online, you need to have an ICICI Bank Internet Banking User ID and Password.

You will be able to do the following:

• View your Holding Statement.
• View your Transaction Statement.
• Check the status of requests placed, iz. Demat Request, Transfer Instruction & Pledge Request.
• Check your personal details as in our record.
• Check the ISIN of securities.
• Check the settlement details like pay-in and pay-out dates of a settlement.
• Check your ledger balance.
• Request for a Transfer Instruction Booklet.
• Details of Bills.
• e-Instructions

The ICICI Bank WhatsApp Banking number 86400 86400 is only available on WhatsApp. Customers will not receive calls from this number or be able to call this number.

Yes, there is an option called View Last Credit received in Internet Banking Account, which will help you with this requirement of yours.

Please login to your Internet Banking Account > My Accounts> Credit Cards> View Last Credit Received.

It will show you the following details:

• Last payment received date
• Last payment amount
• Payment due date
• Next statement date