Cash Solutions

When the Doorstep Banking agent visits a pickup location, he/she/they authenticate the customer using a scratch card that they have carried with them or through an OTP. Alternatively, QR-enabled authentication can also be opted for by the customer.

The addresses that can be serviced shall be the customer’s own premises (Residence or Place of work). In exceptional cases where the cash needs to be picked up from a third-party location, the customer must raise a request through their <Account Manager/Relationship Manager>. The request is then processed subject to checking the feasibility of the pickup location and pickup amount.

An AML letter is not required during every cash pickup. It needs to be submitted once, at the start of every financial year.

Availability of the Doorstep Banking (Cash Pickup) service at any location is decided after conducting a feasibility check of the location.

Yes, ICICI Bank charges a fee for Doorstep Banking (Cash Pickup) services. The pricing is structured as follows:

• Standard Pricing: ₹3.5 per ₹1,000 of cash value (exclusive of GST)  
• Minimum Monthly Billing: ₹3,000 per pickup point.

Additional Charges (if applicable):

• On-call Pickup at Non-Metro locations / beyond city limits: ₹1,500 – ₹2,500 per pickup (basis feasibility)
• Handling of Low Denomination Notes: 4% of the cash value (for ₹20, ₹10, ₹5, ₹2, ₹1 notes)
• Coin Handling Charges: 5% of the cash value.

Disclaimer: All charges are indicative and subject to change at the Bank’s discretion from time to time.

Cash must be handed over only in sealed bags for a safe and secure handling process. The bags will be provided by the agency.

Even if there is no cash to be deposited, authentication (via scratch card /OTP etc.) is mandatory to a establish successful visit by the agency. 

If a customer wants cash to be picked up on bank holidays, feasibility for the same will have to checked and extra charges will be levied.

Cash is accepted as per a 80:20 ratio, where 80% of the number of notes that are being picked up, should be in higher currency denominations. Currently, denominations of ₹50 and above are to be considered as higher denominations and denominations of ₹20 and below are to be considered as lower denominations.

Customers can use the ICICI Bank iCash portal for checking and managing their Doorstep Banking requests. Information such as cash pickup status, reports, etc. can be accessed here. Customers can also raise queries regarding active / booked pick-ups.

Yes! A dry run (trial) is carried out before initiating an actual cash pickup, where an agency custodian (agent) will visit the pickup location and get introduced to the client’s store/office representative. A successful trial will enable the cash pickup process.