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Ask iPal: Your 24x7 Banking Assistant

 

Chat-based customer support for NRI Banking queries, available 24x7 - which offers instant responses and connects to the customer support executive.

Things You Should Know

  • Available 24x7

    Get instant responses anytime, anywhere.

  • Chat-based NRI support

    Dedicated assistance for NRI banking queries.

  • Secure transactions

    Protected with encryption and 2-factor authentication.

  • Instant connection to Customer Care or an executive

    Seamlessly switch to customer support if needed.

  • Multiple Access Points

    • Existing Customers: Via Net Banking or the ICICI Bank's iMobile app.
    • New Customers: Click Ask iPal on the NRI page.

FAQs

What is iPal?

iPal is a 24x7 chat-based customer support service for NRI banking queries, offering instant responses with advanced security, including 2-factor authentication and 256-bit encryption.

How can customers reach iPal?

Existing customers

To connect with Ask iPal as an existing customer:

  • Net Banking: Click on the bottom-right corner after logging in
  • iMobile app: Tap the top-right corner on the home page.

New customers

To connect with Ask iPal as a new customer:

  • Click on the Ask iPal icon located in the top panel, on the right side of the page
  • Get help with any queries such as NRI Home Loans, opening new accounts and money transfers to India
  • Instantly chat with our support staff.

Connect with us

Call us anytime! Click here for our 24x7 Customer Care numbers.

Write to us at nri@icicibank.com

Terms and Conditions apply

 

Disclaimer

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