header main logo header main logo

Hello UK Banking FAQs

Basic Information

EXPAND ALL

What is the Hello UK Account?

The Hello UK Account is a comprehensive banking solution offered by ICICI Bank to Indians moving to the United Kingdom for work, education or residency. It simplifies cross-border banking by providing both an Indian NRI account and a UK Personal current account through ICICI Bank UK plc, ensuring seamless access to funds in both countries.

What is the Hello UK Account?

The Hello UK Account is a comprehensive banking solution offered by ICICI Bank to Indians moving to the United Kingdom for work, education or residency. It simplifies cross-border banking by providing both an Indian NRI account and a UK Personal current account through ICICI Bank UK plc, ensuring seamless access to funds in both countries.

How is Hello UK different from regular NRI banking?

While a standard NRI account caters to general foreign-based Indians, Hello UK is designed specifically for those relocating to the UK. It integrates account setup, international money transfer, and onboarding assistance in one program.

How is Hello UK different from regular NRI banking?

While a standard NRI account caters to general foreign-based Indians, Hello UK is designed specifically for those relocating to the UK. It integrates account setup, international money transfer, and onboarding assistance in one program.

Who can apply for Hello UK?

Indian citizens who are moving to the UK for employment, studies, or permanent residence are eligible. The service caters to first-time UK migrants as well as existing NRIs expanding their financial presence.

Who can apply for Hello UK?

Indian citizens who are moving to the UK for employment, studies, or permanent residence are eligible. The service caters to first-time UK migrants as well as existing NRIs expanding their financial presence.

What does the Hello UK bundle include?

It includes assistance in opening a UK Personal current account with ICICI Bank UK plc even before you land, a linked Indian NRE/NRO account, preferential money-transfer rates, and digital tools for instant fund access between India and the UK.

What does the Hello UK bundle include?

It includes assistance in opening a UK Personal current account with ICICI Bank UK plc even before you land, a linked Indian NRE/NRO account, preferential money-transfer rates, and digital tools for instant fund access between India and the UK.

Can I open the account before traveling to the UK?

Yes. Applicants can start the process from India by providing required documents and verification.

  • Please call our Phone Banking to express your interest for the account opening.

  • Our team shall guide you to initiate the Online Account Opening journey

  • Please have your original UK or India Passport ready, as it’s required for identity verification during the application process

  • Your application (once initiated) is valid for 7 days, so please complete the application within this time frame to avoid expiration. If not completed within 7 days, your application will expire and your will need to restart the registration process again.

Can I open the account before traveling to the UK?

Yes. Applicants can start the process from India by providing required documents and verification.

  • Please call our Phone Banking to express your interest for the account opening.

  • Our team shall guide you to initiate the Online Account Opening journey

  • Please have your original UK or India Passport ready, as it’s required for identity verification during the application process

  • Your application (once initiated) is valid for 7 days, so please complete the application within this time frame to avoid expiration. If not completed within 7 days, your application will expire and your will need to restart the registration process again.

Is Hello UK available to students?

Yes. Indian students heading to the UK for higher education can open Hello UK accounts to manage funds for fees and living expenses, while parents in India can send money directly at low transfer costs.

Is Hello UK available to students?

Yes. Indian students heading to the UK for higher education can open Hello UK accounts to manage funds for fees and living expenses, while parents in India can send money directly at low transfer costs.

What are the key benefits of Hello UK?

The program offers zero account-opening fees, preferential FX rates, linked India-UK accounts, dedicated support, and faster cross-border remittances. It eliminates the need to search for banking options after arrival in the UK.

What are the key benefits of Hello UK?

The program offers zero account-opening fees, preferential FX rates, linked India-UK accounts, dedicated support, and faster cross-border remittances. It eliminates the need to search for banking options after arrival in the UK.

What currencies can I hold?

Your UK Personal current account is maintained in GBP while your Indian NRE/NRO account is in INR. Funds can be transferred instantly between the two through ICICI Money2World or ICICI Bank UK online banking.

What currencies can I hold?

Your UK Personal current account is maintained in GBP while your Indian NRE/NRO account is in INR. Funds can be transferred instantly between the two through ICICI Money2World or ICICI Bank UK online banking.

Is Hello UK regulated in the UK?

Yes. ICICI Bank UK plc is regulated by the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA), ensuring your UK account adheres to British banking standards.

Is Hello UK regulated in the UK?

Yes. ICICI Bank UK plc is regulated by the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA), ensuring your UK account adheres to British banking standards.

Does the Hello UK program cover only England?

No. The services are available across England, Scotland, Wales, and Northern Ireland, with digital support accessible from any UK address.

Does the Hello UK program cover only England?

No. The services are available across England, Scotland, Wales, and Northern Ireland, with digital support accessible from any UK address.

Eligibility & Documentation

EXPAND ALL

Can I open the account without a UK address?

Yes. You can initially use your Indian address. Once you settle in the UK, update the UK address within 120 days from the date of account opening .

Are digital copies accepted?

Customer to scan the original Indian passport for ID verification during online application process.

Who can attest documents if I’m already in the UK?

You may get documents certified by

ICICI Bank Branch Employee

  • An FCA (Financial Conduct Authority) authorised financial intermediary
  • Staff of an FCA regulated banking institution
  • A qualified practising lawyer or accountant
  • Commissioner for Oaths
  • Serving Member of Parliament
  • Post Office Official (for UK / Germany as per the Post Office certification process)
  • Embassy officials in the course of their duty
  • Consular officials in the course of their duty
  • A notary public.

Is PAN mandatory for Indian accounts under Hello UK?

Yes. PAN or Form 60 is required for tax compliance in India.

Do I need FATCA and CRS declarations?

Yes. Both India and the UK require tax-residency self-declarations to meet global reporting standards.

Can I submit documents online?


Yes. The entire application can be completed digitally through ICICI Bank’s secure portal before you travel.

  • Please call our Phone Banking to express your interest for the account opening.

  • Our team shall guide you to initiate the Online Account Opening journey

  • Please have your original UK or India Passport ready, as it’s required for identity verification during the application process

  • Your application (once initiated) is valid for 7 days, so please complete the application within this time frame to avoid expiration. If not completed within 7 days, your application will expire and your will need to restart the registration process again.

What if my visa is still being processed?

You can start the application with a university admission or job offer letter. Your visa copy is required for final activation.

Is a UK SIM or phone number mandatory?

No. You can use your Indian mobile number during onboarding. You can update it to a UK number later to receive alerts and OTP messages.

Do I need to visit a branch in the UK to activate my account?

No. Customer can open the account before travelling to UK.

Who qualifies for the Hello UK program?

Any Indian citizen aged 18 years and above with a valid UK visa for study, work, or residence is eligible. Existing NRIs residing in other countries can also apply when moving to the UK.

Can minors apply for Hello UK?

No. Applicants must be at least 18 years old to open a UK Personal current account.

Can I apply online from India?


Yes.

  • Please call our Phone Banking to express your interest for the account opening.

  • Our team shall guide you to initiate the Online Account Opening journey

  • Please have your original UK or India Passport ready, as it’s required for identity verification during the application process

  • Your application (once initiated) is valid for 7 days, so please complete the application within this time frame to avoid expiration. If not completed within 7 days, your application will expire and your will need to restart the registration process again.

How long does it take to open the account?

To open an UK Personal Current Account, it takes 2-3 working days subject to all KYC clearances.

Can spouses or dependents also apply?

Yes. Dependents holding valid UK visas can open Hello UK accounts under the same program for easier family banking.

Is there any minimum deposit required?

No minimum deposit is required to open UK Personal Current account.

Do I need to be physically present in India to apply?

No. You can apply even if you are already in the UK or another country, through ICICI Bank NRI services online.

Can I have both Hello UK and a regular NRI account?

Yes. Your Hello UK relationship links to existing NRE/NRO accounts and adds the UK account for integrated management.

Can I open Hello UK as a joint account?

Yes. Joint accounts are permitted with spouses or close family members residing in the UK

Is there a dedicated helpline for Hello UK applications?

Yes. ICICI Bank has a 24×7 helpline and email support team specialized for Hello UK queries.

What documents are needed to open a Hello UK Account?

  • Identity proof: Valid Indian Passport

  • Address proof:

  • If applying from India : Aadhaar Card details (Aadhaar number and postal code)

  • If applying from the UK : We will attempt to validate UK address details electronically. If electronic authentication is unsuccessful, we will request you to provide acceptable address proof documents, duly attested or e-VISA Share Code details (right to immigration)

Can I open the account without a UK address?

Yes. You can initially use your Indian address. Once you settle in the UK, update the UK address within 120 days from the date of account opening .

Are digital copies accepted?

Customer to scan the original Indian passport for ID verification during online application process.

Who can attest documents if I’m already in the UK?

You may get documents certified by

ICICI Bank Branch Employee

  • An FCA (Financial Conduct Authority) authorised financial intermediary
  • Staff of an FCA regulated banking institution
  • A qualified practising lawyer or accountant
  • Commissioner for Oaths
  • Serving Member of Parliament
  • Post Office Official (for UK / Germany as per the Post Office certification process)
  • Embassy officials in the course of their duty
  • Consular officials in the course of their duty
  • A notary public.

Is PAN mandatory for Indian accounts under Hello UK?

Yes. PAN or Form 60 is required for tax compliance in India.

Do I need FATCA and CRS declarations?

Yes. Both India and the UK require tax-residency self-declarations to meet global reporting standards.

Can I submit documents online?


Yes. The entire application can be completed digitally through ICICI Bank’s secure portal before you travel.

  • Please call our Phone Banking to express your interest for the account opening.

  • Our team shall guide you to initiate the Online Account Opening journey

  • Please have your original UK or India Passport ready, as it’s required for identity verification during the application process

  • Your application (once initiated) is valid for 7 days, so please complete the application within this time frame to avoid expiration. If not completed within 7 days, your application will expire and your will need to restart the registration process again.

What if my visa is still being processed?

You can start the application with a university admission or job offer letter. Your visa copy is required for final activation.

Is a UK SIM or phone number mandatory?

No. You can use your Indian mobile number during onboarding. You can update it to a UK number later to receive alerts and OTP messages.

Do I need to visit a branch in the UK to activate my account?

No. Customer can open the account before travelling to UK.

Who qualifies for the Hello UK program?

Any Indian citizen aged 18 years and above with a valid UK visa for study, work, or residence is eligible. Existing NRIs residing in other countries can also apply when moving to the UK.

Can minors apply for Hello UK?

No. Applicants must be at least 18 years old to open a UK Personal current account.

Can I apply online from India?


Yes.

  • Please call our Phone Banking to express your interest for the account opening.

  • Our team shall guide you to initiate the Online Account Opening journey

  • Please have your original UK or India Passport ready, as it’s required for identity verification during the application process

  • Your application (once initiated) is valid for 7 days, so please complete the application within this time frame to avoid expiration. If not completed within 7 days, your application will expire and your will need to restart the registration process again.

How long does it take to open the account?

To open an UK Personal Current Account, it takes 2-3 working days subject to all KYC clearances.

Can spouses or dependents also apply?

Yes. Dependents holding valid UK visas can open Hello UK accounts under the same program for easier family banking.

Is there any minimum deposit required?

No minimum deposit is required to open UK Personal Current account.

Do I need to be physically present in India to apply?

No. You can apply even if you are already in the UK or another country, through ICICI Bank NRI services online.

Can I have both Hello UK and a regular NRI account?

Yes. Your Hello UK relationship links to existing NRE/NRO accounts and adds the UK account for integrated management.

Can I open Hello UK as a joint account?

Yes. Joint accounts are permitted with spouses or close family members residing in the UK

Is there a dedicated helpline for Hello UK applications?

Yes. ICICI Bank has a 24×7 helpline and email support team specialized for Hello UK queries.

What documents are needed to open a Hello UK Account?

  • Identity proof: Valid Indian Passport

  • Address proof:

  • If applying from India : Aadhaar Card details (Aadhaar number and postal code)

  • If applying from the UK : We will attempt to validate UK address details electronically. If electronic authentication is unsuccessful, we will request you to provide acceptable address proof documents, duly attested or e-VISA Share Code details (right to immigration)

Interest Rate, Fees & Charges

EXPAND ALL

Is there a minimum balance requirement in the UK account?

No. There is no minimum balance requirement for operating UK Personal Current account

Are there monthly maintenance fees?

Typically No. ICICI Bank UK does not levy monthly fees on standard Hello UK accounts, though premium variants may have added services with fees.

What interest rate does the UK account offer?

The UK current account is non-interest bearing, while linked Indian accounts earn interest as per ICICI Bank India’s savings rate.

Are money-transfer charges waived?

Yes. Transfers between ICICI Bank India and ICICI Bank UK accounts are usually free or offered at discounted exchange rates.

Are international ATM charges applicable?

Minimal charges may apply when using non-ICICI ATMs in the UK or outside network countries.

Can I earn interest on GBP deposits?

Yes, you can open a fixed deposit or savings variant with ICICI Bank UK to earn interest on GBP balances.

What foreign-exchange benefits do I get?

You enjoy preferential exchange rates on INR-GBP transfers and zero hidden markup on linked-account remittances.

Are there charges for outward remittances to India?

No, transfers through ICICI Money2India or ICICI Bank UK are free for Hello UK customers within defined limits.

Can I receive salary in my UK Personal current account?

Yes. Your ICICI Bank UK Personal current account functions like a regular UK personal current account and can receive salary from UK employers.

Are there account-opening charges?

No. Both your UK and Indian accounts are opened free under the Hello UK program.

Is there a minimum balance requirement in the UK account?

No. There is no minimum balance requirement for operating UK Personal Current account

Are there monthly maintenance fees?

Typically No. ICICI Bank UK does not levy monthly fees on standard Hello UK accounts, though premium variants may have added services with fees.

What interest rate does the UK account offer?

The UK current account is non-interest bearing, while linked Indian accounts earn interest as per ICICI Bank India’s savings rate.

Are money-transfer charges waived?

Yes. Transfers between ICICI Bank India and ICICI Bank UK accounts are usually free or offered at discounted exchange rates.

Are international ATM charges applicable?

Minimal charges may apply when using non-ICICI ATMs in the UK or outside network countries.

Can I earn interest on GBP deposits?

Yes, you can open a fixed deposit or savings variant with ICICI Bank UK to earn interest on GBP balances.

What foreign-exchange benefits do I get?

You enjoy preferential exchange rates on INR-GBP transfers and zero hidden markup on linked-account remittances.

Are there charges for outward remittances to India?

No, transfers through ICICI Money2India or ICICI Bank UK are free for Hello UK customers within defined limits.

Can I receive salary in my UK Personal current account?

Yes. Your ICICI Bank UK Personal current account functions like a regular UK personal current account and can receive salary from UK employers.

Are there account-opening charges?

No. Both your UK and Indian accounts are opened free under the Hello UK program.

Credit Limit & Usage

EXPAND ALL

What is the ATM withdrawal limit?

The daily cash withdrawal limit is typically GBP 300, while POS and online purchase limits can go up to GBP 5000 per day.

Can I use the same card in India?

Yes. Your ICICI Bank UK card can be used at internationally enabled ATMs in India, and your Indian card works abroad as well.

Can I increase my transaction limits?

Yes. Limits can be temporarily or permanently increased by requesting through Internet Banking or customer care

Does the card support contactless payments?

Yes. It is NFC-enabled for quick tap payments under the UK’s contactless transaction limit.

Are there spending alerts?

Yes. You receive real-time SMS and email alerts for each transaction made through your card or online account.

Can I link my UK card to digital wallets?

Yes. You can add your ICICI Bank UK debit card to Google Pay, for seamless digital transactions.

Is there a credit-card option under Hello UK?

At present, Hello UK focuses on current and savings accounts ICICI Bank UK plc is currently not offering any credit card related products.

Can I set spending limits for my UK card?

Currently there is no such option exists in mobile app or Internet banking.

Can I get an add-on card for my spouse?

Separate debit card will be issued to the joint account holder.

Are foreign transactions subject to currency markup?

Yes, a small markup may apply on non-GBP transactions, but Hello UK customers receive preferential rates through ICICI Bank’s FX desk.

Can I use my Indian debit card abroad after opening a Hello UK account?

Yes. Your ICICI Bank India NRE/NRO debit card remains active for international use However, it operates independently of the UK debit card; each follows its own currency and transaction rules.

Can I withdraw cash in India using my UK debit card?

Yes. You can withdraw INR at any international-enabled ATM in India The conversion from GBP to INR will occur automatically at prevailing exchange rates.

Can I make online purchases on UK websites?

Yes. Your ICICI Bank UK debit card is accepted for online shopping, subscriptions, and university fee payments across UK and EU-based platforms.

Are there limits on transferring money between India and the UK?

Under FEMA, you can freely remit education, maintenance, or investment-related funds between linked ICICI accounts.

Larger transfers above regulatory caps require supporting documentation.

Can I pay Indian EMIs or bills through my UK account?

Yes. Using ICICI Money2India, you can set up standing instructions for EMI payments or recurring domestic bills directly from your UK account.

Does ICICI Bank provide overdraft facilities in the UK?

ICICI Bank UK plc is currently not offering an overdraft facility on Personal Current accounts.

Can I get real-time exchange rates before transferring?

Yes. The ICICI Money2World and ICICI UK apps display live FX rates and confirm conversion details before you authorize a transfer.

What should I do if my card is lost or stolen abroad?

Immediately block the card using online banking or the mobile app and contact the 24 × 7 ICICI Bank UK helpline.

A replacement card will be couriered to your registered UK address within a few days.

Are Hello UK debit cards insured?

There is no fraud liability insurance on the card In case of any such unwanted events, customer must report it to the bank asap for it to intervene and to stop any further unauthorised deduction of funds.

Do I get a debit card with the UK account?

Yes. You receive a contactless ICICI Bank UK Visa debit card that can be used globally for ATM withdrawals and POS purchases.

What is the ATM withdrawal limit?

The daily cash withdrawal limit is typically GBP 300, while POS and online purchase limits can go up to GBP 5000 per day.

Can I use the same card in India?

Yes. Your ICICI Bank UK card can be used at internationally enabled ATMs in India, and your Indian card works abroad as well.

Can I increase my transaction limits?

Yes. Limits can be temporarily or permanently increased by requesting through Internet Banking or customer care

Does the card support contactless payments?

Yes. It is NFC-enabled for quick tap payments under the UK’s contactless transaction limit.

Are there spending alerts?

Yes. You receive real-time SMS and email alerts for each transaction made through your card or online account.

Can I link my UK card to digital wallets?

Yes. You can add your ICICI Bank UK debit card to Google Pay, for seamless digital transactions.

Is there a credit-card option under Hello UK?

At present, Hello UK focuses on current and savings accounts ICICI Bank UK plc is currently not offering any credit card related products.

Can I set spending limits for my UK card?

Currently there is no such option exists in mobile app or Internet banking.

Can I get an add-on card for my spouse?

Separate debit card will be issued to the joint account holder.

Are foreign transactions subject to currency markup?

Yes, a small markup may apply on non-GBP transactions, but Hello UK customers receive preferential rates through ICICI Bank’s FX desk.

Can I use my Indian debit card abroad after opening a Hello UK account?

Yes. Your ICICI Bank India NRE/NRO debit card remains active for international use However, it operates independently of the UK debit card; each follows its own currency and transaction rules.

Can I withdraw cash in India using my UK debit card?

Yes. You can withdraw INR at any international-enabled ATM in India The conversion from GBP to INR will occur automatically at prevailing exchange rates.

Can I make online purchases on UK websites?

Yes. Your ICICI Bank UK debit card is accepted for online shopping, subscriptions, and university fee payments across UK and EU-based platforms.

Are there limits on transferring money between India and the UK?

Under FEMA, you can freely remit education, maintenance, or investment-related funds between linked ICICI accounts.

Larger transfers above regulatory caps require supporting documentation.

Can I pay Indian EMIs or bills through my UK account?

Yes. Using ICICI Money2India, you can set up standing instructions for EMI payments or recurring domestic bills directly from your UK account.

Does ICICI Bank provide overdraft facilities in the UK?

ICICI Bank UK plc is currently not offering an overdraft facility on Personal Current accounts.

Can I get real-time exchange rates before transferring?

Yes. The ICICI Money2World and ICICI UK apps display live FX rates and confirm conversion details before you authorize a transfer.

What should I do if my card is lost or stolen abroad?

Immediately block the card using online banking or the mobile app and contact the 24 × 7 ICICI Bank UK helpline.

A replacement card will be couriered to your registered UK address within a few days.

Do I get a debit card with the UK account?

Yes. You receive a contactless ICICI Bank UK Visa debit card that can be used globally for ATM withdrawals and POS purchases.

Reward & offers

EXPAND ALL

Are there partner offers for students and professionals in the UK?

Yes. ICICI Bank UK partners with education, travel, and utility service providers to offer discounts on student accommodation, SIM cards, and flight bookings for new arrivals.

Do UK account transactions earn ICICI Reward Points?

Certain eligible spends on ICICI Bank India linked cards can earn Reward Points The UK current account itself does not carry a points program but participates in seasonal promotions.

Can I redeem India Reward Points while in the UK?

Yes. You can access the ICICI Rewards portal online globally and redeem points for internationally valid e-vouchers or travel benefits.

Are there any exclusive benefits for salary credit customers in the UK?

Yes. Customers who route regular salary credits through ICICI Bank UK may qualify for bonus interest offers, zero-fee transfers, or priority service tiers.

Do Hello UK customers get special offers on money transfers?

Yes. Hello UK clients enjoy preferential FX rates and reduced fees on transfers between ICICI Bank India and ICICI Bank UK accounts.

Periodic campaigns also include cashback or voucher rewards for first-time users.

Add-On

EXPAND ALL

Are add-on cards available for family members?

We issue debit cards for each individual account holder for operating UK personal current account.

Can dependents in India receive add-on cards for the UK account?

No. Add-on cards are issued only to residents of the UK Dependents in India can instead use linked NRE/NRO debit cards.

Are add-on cards chargeable?

No. The first add-on card is free; nominal charges apply for additional cards or courier deliveries.

Can I apply for a joint Hello UK account with my spouse?

Yes. Joint accounts are available for spouses or dependents residing at the same UK address Both holders must complete identity verification.

Are add-on cards available for family members?

We issue debit cards for each individual account holder for operating UK personal current account.

Can dependents in India receive add-on cards for the UK account?

No. Add-on cards are issued only to residents of the UK Dependents in India can instead use linked NRE/NRO debit cards.

Are add-on cards chargeable?

No. The first add-on card is free; nominal charges apply for additional cards or courier deliveries.

Can I apply for a joint Hello UK account with my spouse?

Yes. Joint accounts are available for spouses or dependents residing at the same UK address Both holders must complete identity verification.

Customer Services

EXPAND ALL

Does ICICI assist before arrival in the UK?

Yes. Pre-arrival onboarding ensures you have an active UK account and debit card ready soon after landing.

Support includes guidance on SIM cards, bank codes, and initial fund transfers.

Is there dedicated relationship support in the UK?

Yes. Hello UK customers receive priority support through dedicated branches and helplines of ICICI Bank UK

Can I transfer funds instantly between India and the UK?

Yes. Linked accounts enable instant transfers through ICICI Money2World and ICICI Bank UK Online Banking, typically within minutes.

Does the program offer forex rate benefits?

Yes. You receive preferential GBP-INR conversion rates on both remittances and card transactions, helping you save on fees and markup.

Is there support for students under Hello UK?

Yes. Students receive low-minimum-balance accounts, fee waivers, and easy fund transfer options for tuition and living expenses.

Are insurance benefits available?

Select Hello UK customers receive complimentary travel or accidental insurance coverage on their debit cards.

Does Hello UK help with credit history in the UK?

Yes. Maintaining an ICICI Bank UK account and using it for salary credits can help you build local credit records faster.

Can I open a joint GBP deposit?

Yes. You can open GBP fixed deposits jointly with spouse or family members after verification.

Are there benefits for sending money to India regularly?

Yes. Customers sending monthly remittances enjoy zero transfer fees and automatic favourable FX rates based on volume.

What makes Hello UK unique for Indians moving abroad?

It connects your Indian and UK financial lives under one relationship, enabling you to transfer funds, pay bills, and access accounts instantly without multiple banks or paperwork.

Does ICICI assist before arrival in the UK?

Yes. Pre-arrival onboarding ensures you have an active UK account and debit card ready soon after landing.

Support includes guidance on SIM cards, bank codes, and initial fund transfers.

Is there dedicated relationship support in the UK?

Yes. Hello UK customers receive priority support through dedicated branches and helplines of ICICI Bank UK

Can I transfer funds instantly between India and the UK?

Yes. Linked accounts enable instant transfers through ICICI Money2World and ICICI Bank UK Online Banking, typically within minutes.

Does the program offer forex rate benefits?

Yes. You receive preferential GBP-INR conversion rates on both remittances and card transactions, helping you save on fees and markup.

Is there support for students under Hello UK?

Yes. Students receive low-minimum-balance accounts, fee waivers, and easy fund transfer options for tuition and living expenses.

Are insurance benefits available?

Select Hello UK customers receive complimentary travel or accidental insurance coverage on their debit cards.

Does Hello UK help with credit history in the UK?

Yes. Maintaining an ICICI Bank UK account and using it for salary credits can help you build local credit records faster.

Can I open a joint GBP deposit?

Yes. You can open GBP fixed deposits jointly with spouse or family members after verification.

Are there benefits for sending money to India regularly?

Yes. Customers sending monthly remittances enjoy zero transfer fees and automatic favourable FX rates based on volume.

What makes Hello UK unique for Indians moving abroad?

It connects your Indian and UK financial lives under one relationship, enabling you to transfer funds, pay bills, and access accounts instantly without multiple banks or paperwork.

Billing & Payments

EXPAND ALL

Can I make online payments in India from the UK account?

Yes. Through ICICI Money2India, you can pay bills, insurance premiums, and EMIs in India directly in INR.

Can I schedule automatic transfers to India?

Yes. Standing instructions can be set for monthly remittances using ICICI Bank UK Online Banking.

Are there charges for standing orders?

No. Standing orders and direct debits within the UK are free of cost.

Can I pay my UK credit card bills from Hello UK?

Yes. You can use online banking to pay any UK credit card bills and view confirmations instantly.

Currently ICICI Bank UK plc is not offering any Credit Card products.

Do I get notifications for each payment?

Yes. For GBP 50 and above get SMS alerts

Can I set up direct debits for UK utilities?

Yes. You can authorize regular payments for utilities, rent, and subscriptions from your Hello UK account just like any local UK bank account.

Can I make online payments in India from the UK account?

Yes. Through ICICI Money2India, you can pay bills, insurance premiums, and EMIs in India directly in INR.

Can I schedule automatic transfers to India?

Yes. Standing instructions can be set for monthly remittances using ICICI Bank UK Online Banking.

Are there charges for standing orders?

No. Standing orders and direct debits within the UK are free of cost.

Can I pay my UK credit card bills from Hello UK?

Yes. You can use online banking to pay any UK credit card bills and view confirmations instantly.

Currently ICICI Bank UK plc is not offering any Credit Card products.

Do I get notifications for each payment?

Yes. For GBP 50 and above get SMS alerts

Can I set up direct debits for UK utilities?

Yes. You can authorize regular payments for utilities, rent, and subscriptions from your Hello UK account just like any local UK bank account.

Closure

EXPAND ALL

Are there penalties for early withdrawal?

Yes, a small interest reduction applies as per ICICI Bank UK’s deposit policy.

How quickly are funds credited after withdrawal?

Funds are typically credited within one working day of request approval.

Can I close a GBP deposit before maturity?

Yes. You can break your deposit anytime through ICICI Bank UK Branch banking,

Are there penalties for early withdrawal?

Yes, a small interest reduction applies as per ICICI Bank UK’s deposit policy.

How quickly are funds credited after withdrawal?

Funds are typically credited within one working day of request approval.

Can I close a GBP deposit before maturity?

Yes. You can break your deposit anytime through ICICI Bank UK Branch banking,

Emi & Loans

EXPAND ALL

Can I repay Indian loans from the UK account?

Yes. You can load ICICI Forex Cards directly from your GBP account using online banking.

Can I apply for a loan through ICICI Bank UK?

Yes. You can load ICICI Forex Cards directly from your GBP account using online banking.

Can I use my Indian credit score for UK loans?

No. UK lenders rely on local credit records, but having an ICICI Bank UK account can help you establish creditworthiness faster.

Are education loans covered under Hello UK?

Yes. Students can apply for ICICI Education Loans in India before departure and manage repayments via their Hello UK accounts.

Can I repay Indian loans from the UK account?

Yes. You can load ICICI Forex Cards directly from your GBP account using online banking.

Are education loans covered under Hello UK?

Yes. Students can apply for ICICI Education Loans in India before departure and manage repayments via their Hello UK accounts.

Reload & Refunds

EXPAND ALL

How long do merchant refunds take?

Refunds usually reflect within 5–7 working days once the merchant initiates them.

Can I reload a family member’s card in India?

Yes. Funds can be transferred to their NRE/NRO account instantly for card reloads.

Can I reload a travel or forex card from the UK account?

Yes. You can load ICICI Forex Cards directly from your GBP account using online banking.

How long do merchant refunds take?

Refunds usually reflect within 5-7 working days once the merchant initiates them.

Can I reload a family member’s card in India?

Yes. Funds can be transferred to their NRE/NRO account instantly for card reloads.

Can I reload a travel or forex card from the UK account?

Yes. You can load ICICI Forex Cards directly from your GBP account using online banking.

Account Closure & refunds

EXPAND ALL

Can I keep my Indian account after closing the UK one?

Yes. Your Indian NRE/NRO account continues independently even if you close the UK account.

How long does account Closure take?

Usually 2–3 working days after verification and settlement of pending transactions.

Are there Closure fees?

No. Hello UK accounts can be closed without any charges

How can I close my Hello UK account?

Submit a written or email request to ICICI Bank UK After clearing pending transactions, balances are transferred as per your instruction.

Security, Custody & Safety

EXPAND ALL

What should I do if I suspect fraud?

Immediately block your card and report the incident to the Hello UK helpline.

The bank will investigate and update you regularly on resolution.

Can I control my card usage remotely?

No such feature exists in Mobile app.

Do I get alerts for suspicious activity?

Yes. You receive immediate notifications of unusual transactions or login attempts.

Are Hello UK accounts covered by deposit insurance?

Yes. Deposits in ICICI Bank UK are protected up to the FSCS limit (currently £120,000 per person per bank).

Indian deposits are covered separately under DICGC.

Is online banking secure?

Yes. Both ICICI Bank India and ICICI Bank UK use advanced encryption, multi-factor authentication, and fraud-monitoring systems to protect your data and funds.

What should I do if I suspect fraud?

Immediately block your card and report the incident to the Hello UK helpline.

The bank will investigate and update you regularly on resolution.

Can I control my card usage remotely?

No such feature exists in Mobile app.

Do I get alerts for suspicious activity?

Yes. You receive immediate notifications of unusual transactions or login attempts.

Are Hello UK accounts covered by deposit insurance?

Yes. Deposits in ICICI Bank UK are protected up to the FSCS limit (currently £120,000 per person per bank).

Indian deposits are covered separately under DICGC.

Is online banking secure?

Yes. Both ICICI Bank India and ICICI Bank UK use advanced encryption, multi-factor authentication, and fraud-monitoring systems to protect your data and funds.

Service Requests & Account Management

EXPAND ALL

Can I view both UK and India accounts together?

Yes. Through the linked-banking interface, you can see balances and initiate transfers between the two accounts seamlessly.

Can I add nominees to both accounts?

Yes. Nomination facilities are available independently for your Indian and UK account.

For UK we don’t have such nominee addition facility

How do I receive statements?

E-statements are sent monthly via email and can also be downloaded through Internet Banking and Mobile app

Can I open additional accounts in the UK?

Yes. Once you have an established relationship, you may open additional GBP savings or fixed-deposit accounts online.

How do I update my contact details after moving to the UK?

You can update your address and phone number via ICICI UK by visiting a branch with valid proof of address.

Can I view both UK and India accounts together?

Yes. Through the linked-banking interface, you can see balances and initiate transfers between the two accounts seamlessly.

Can I add nominees to both accounts?

Yes. Nomination facilities are available independently for your Indian and UK account.

For UK we don’t have such nominee addition facility

How do I receive statements?

E-statements are sent monthly via email and can also be downloaded through Internet Banking and Mobile app

Can I open additional accounts in the UK?

Yes. Once you have an established relationship, you may open additional GBP savings or fixed-deposit accounts online.

How do I update my contact details after moving to the UK?

You can update your address and phone number via ICICI UK by visiting a branch with valid proof of address.

Miscellaneous

EXPAND ALL

What happens if I move to another country?

You can continue your NRE/NRO relationship with ICICI Bank India and close or retain the UK account depending on residency status and regulations.

Are there dedicated branches for Hello UK customers?

Yes. ICICI Bank UK has branches in Birmingham, East Ham, Harrow, Southall, Tooting, Wembley, Manchester, Milton Keynes and Reading.

Can I attend financial workshops or events in the UK?

Yes. ICICI Bank UK hosts periodic events for NRIs covering tax planning, investments, and India-UK banking guidance.

Is there 24×7 support for Hello UK customers?

Yes. A dedicated helpline and email desk are available round the clock for queries and emergencies.

Can I use UPI in the UK through Hello UK?

UPI is currently enabled only for Indian mobile numbers, but you can use Money2India for equivalent instant transfers.

How does Hello UK help with tax compliance?

The linked accounts ensure transparency of income and remittances across jurisdictions, simplifying filing under Indian and UK laws.

What languages is customer support available in?

Support is offered in English, Hindi, and regional Indian languages through both UK and India-based call centers.

How frequently are program benefits updated?

The Hello UK benefits and partner offers are reviewed every quarter to align with exchange-rate trends and customer feedback.

Where can I learn more about Hello UK?

 Visit icici.bank.in/nri-banking/global-banking/hello-uk or reach out to your Relationship Manager. You may also contact the 24×7 helpline for personalized guidance.  

Can I use Hello UK for business purposes?

No. It is designed for personal use only.

For business banking, you can apply for ICICI Bank UK Business Accounts separately.

What happens if I move to another country?

You can continue your NRE/NRO relationship with ICICI Bank India and close or retain the UK account depending on residency status and regulations.

Are there dedicated branches for Hello UK customers?

Yes. ICICI Bank UK has branches in Birmingham, East Ham, Harrow, Southall, Tooting, Wembley, Manchester, Milton Keynes and Reading.

Can I attend financial workshops or events in the UK?

Yes. ICICI Bank UK hosts periodic events for NRIs covering tax planning, investments, and India-UK banking guidance.

Is there 24×7 support for Hello UK customers?

Yes. A dedicated helpline and email desk are available round the clock for queries and emergencies.

Can I use UPI in the UK through Hello UK?

UPI is currently enabled only for Indian mobile numbers, but you can use Money2India for equivalent instant transfers.

How does Hello UK help with tax compliance?

The linked accounts ensure transparency of income and remittances across jurisdictions, simplifying filing under Indian and UK laws.

What languages is customer support available in?

Support is offered in English, Hindi, and regional Indian languages through both UK and India-based call centers.

How frequently are program benefits updated?

The Hello UK benefits and partner offers are reviewed every quarter to align with exchange-rate trends and customer feedback.

Where can I learn more about Hello UK?

Visit or reach out to your Relationship Manager You may also contact the 24×7 helpline for personalized guidance.

Can I use Hello UK for business purposes?

No. It is designed for personal use only.

For business banking, you can apply for ICICI Bank UK Business Accounts separately.

Rewards & Offers

EXPAND ALL

Do Hello UK customers get special offers on money transfers?

Yes. Hello UK clients enjoy preferential FX rates and reduced fees on transfers between ICICI Bank India and ICICI Bank UK accounts.

Periodic campaigns also include cashback or voucher rewards for first-time users.

Are there partner offers for students and professionals in the UK?

Yes. ICICI Bank UK partners with education, travel, and utility service providers to offer discounts on student accommodation, SIM cards, and flight bookings for new arrivals.

Do UK account transactions earn ICICI Reward Points?

Certain eligible spends on ICICI Bank India linked cards can earn Reward Points The UK current account itself does not carry a points program but participates in seasonal promotions.

Can I redeem India Reward Points while in the UK?

Yes. You can access the ICICI Rewards portal online globally and redeem points for internationally valid e-vouchers or travel benefits.

Are there any exclusive benefits for salary credit customers in the UK?

Yes. Customers who route regular salary credits through ICICI Bank UK may qualify for bonus interest offers, zero-fee transfers, or priority service tiers.

Are Hello UK debit cards insured?

There is no fraud liability insurance on the card In case of any such unwanted events, customer must report it to the bank asap for it to intervene and to stop any further unauthorised deduction of funds.

Account Closure & Refunds

EXPAND ALL

Can I keep my Indian account after closing the UK one?

Yes. Your Indian NRE/NRO account continues independently even if you close the UK account.

How long does account closure take?

Usually 2-3 working days after verification and settlement of pending transactions.

Are there closure fees?

No. Hello UK accounts can be closed without any charges

How can I close my Hello UK account?

Submit a written or email request to ICICI Bank UK After clearing pending transactions, balances are transferred as per your instruction.

Hello UK Account

EXPAND ALL

Who can apply for Hello UK Account?

Any customer who is 18+ and has a valid Indian Passport.

How do I apply for a Hello UK Account?

You can open a Hello UK account by downloading our mobile application called ICICI Bank UK iMobile which is available on IOS and Android. You have to register yourself using your Passport and by providing other basic details.

What are the documents required to open a Hello UK Account?

Valid Indian Passport (containing your full name, address and photograph)

How do I receive the deliverables (debit card and cheque book) of my Hello UK Account?

You will get your debit card at your registered address. However for cheque book you need to apply separately using your internet banking or through our customer care.

I have not received my UK visa, can I apply for an account?

You don’t need UK visa to apply for Hello UK Account.

What is the minimum amount required to open an account?

There is no minimum amount required to open a Hello UK Account.

What is the minimum balance that is required to be maintained in the account?

There is no minimum balance requirement to maintain in a Hello UK.

Can I open a joint account?

Yes, you can open a joint account. You have to visit any one of our branch of ICICI Bank UK PLC with a copy of the Indian passport for the joint applicant(s).

I am moving to UK from a country other than India. Can I open this account?

Any individual who is 18+ and has a valid Indian Passport can open this account.

Do I need to be an Indian citizen / NRI (Non Resident Indian) / PIO (Person of Indian origin) to open this account?

A resident Indian or NRI holding a valid Indian passport is eligible for opening a UK account.

Is there a limit on the maximum amount that I can transfer from India?

Yes, there is a limit for transfer of funds into your account is as per the RBI's permissible outward remittance limit. You are required to mention the source of funds along with the purpose of remittance when performing a wire transfer (SWIFT).

When will the funds be credited to my account in UK when I remit the funds from India?

The funds will be credited into the account within 2-3 business days

Can I deposit funds after I receive my account number?

You can send money to your Hello UK Account any time after you receive the account number.

What if I want to send funds back to India after arriving in UK?

You are permitted to perform any regular banking transactions through your UK account.

What is Hello UK Account? How do I apply for a Hello UK Account?

Hello UK Account is a current account offered by ICICI Bank UK PLC in GBP for Indians migrating to UK . One can open this account even before leaving for UK.