Multi Wallet Prepaid Card FAQs

The ICICI Bank Multi Wallet Prepaid Card is a corporate solution that allows employees (of companies who have opted for this Card) to access multiple wallets within a single Card for different expense categories like meals, fuel, communication, travel, lifestyle and medical expenses. The Card is loaded with funds by the company.

The Card is available to employees of companies who have partnered with ICICI Bank for this solution.

The Card offers separate wallets for separate expense categories, secure transactions, ease of use, reduced administrative work and access to exclusive discounts through VISA.

Yes, the Card supports online transactions. However, e-commerce transactions need to be enabled through the Self-Care Portal / by calling Customer Care on 1800 1080 / through the Pockets app.

The Card can support up to six wallets for different expense categories, depending on your company’s policy.

The Card remains valid for 5 years. The date of expiry is printed on the Card.
Application & Activation

No, the Multi Wallet Prepaid Card does not support cash withdrawals.

Each wallet is programmed for a specific expense category. For example, a meal wallet will work only at restaurants or food delivery platforms, while a fuel wallet will work only at fuel stations.

No, funds allocated to a specific wallet cannot be transferred to another wallet.

Yes, you can check your balance online at the Self-Care Portal or using the Pockets app. You can also check your balance by calling Customer Care or at ICICI Bank ATMs. There is no fee charged for checking your balance.

You can place a request at our Customer Care on 1800 1080 for a replacement Card. The new Card will be issued and the available balance will be transferred to the new Card within 11 working days, only if the available balance is more than ₹ 199. Replacement charges of ₹ 199 plus applicable tax will be levied on the new Card.

You can register through Internet Banking or you can download the registration form from the website, fill it and mail it to the following address:
  ICICI Bank Limited,
  Shree Sawan Knowledge Park,
  5th Floor, Plot No. D-507, Turbhe TTC Industrial Area,
  MIDC, Turbhe, Navi Mumbai- 400705.
  NRIs in the USA, UK, Canada, Australia, Singapore and UAE can send their documents to the local P.O. Box in their country.
  Alternatively, you can visit any ICICI Bank Branch in India to submit the form. To find your nearest branch, click here.
  For further assistance, contact our Customer Care on 1800 1080 or write to us through the ‘Email Us’ option on www.icicibank.com.
  Security & Management

The Card is accepted at over 10 lakh VISA-enabled merchants across India. It can be used for in-store purchases, online payments (if enabled) and at ATMs for balance enquiries.

You should immediately block your Card using the Self Care Portal or by calling Customer Care on 1800 1080 or through the Pockets app. A replacement Card can be requested.

You can reset your PIN through the Self Care Portal / Customer Care / the Pockets app / any ICICI Bank ATM. 

You can check your balance using any of the following methods:

•     Call Customer Care on 1800 1080
•     Visit any Visa-enabled ATM in India (charges may apply)
•    Through the Self Care Portal
•           Use the Pockets app.

You can check your balance and manage your Card through SMS as well, as given below:

• To reset the PIN, send SMS ‘PCPIN <space> Last 4 digits of Card’ to 5676766 / 9215676766

• To check the balance, send SMS ‘PCBAL <space> Last 4 Digits of Card’ to 5676766 / 9215676766

• To enable e-commerce transactions, send SMS ‘PCECOM <space> Last 4 Digits of Card’ to 5676766 / 9215676766.

Yes, you will get SMS alerts for every transaction made using your Card. 

Yes, corporates can track disbursements and Card usage through a web-based portal.

The Card comes with an EMV chip for enhanced security, along with OTP- and PIN-based authentication of transactions.

• At ICICI Bank ATMs: Free

• At non-ICICI Bank ATMs: ₹ 8.5 + GST per enquiry.

The Bank levies no transaction charges for transactions at merchant establishments or balance enquiries at ICICI Bank ATMs. However, there can be surcharges / fees applicable on transactions, that are levied by merchants (stores/websites etc.) and which are non-refundable. 

No, there are zero loading charges for adding funds to the Card. 

• Joining Fee: ₹ 250 + GST

• Annual Fee: ₹ 250 + GST

• Card Replacement Fee: ₹ 199 + GST

• Inactivity Fee: ₹ 25 + GST (after 3 months of Card expiry).

ICICI Bank provides multiple KYC options, such as Video KYC, Biometric KYC and Physical KYC, to simplify employee onboarding. The corporate can choose the process that best suits them and their employees. 

Corporates can load funds instantly using a single debit instruction or through the corporate portal. 

Yes, amounts can range from ₹ 100 to ₹ 1,00,000, subject to applicable terms and corporate policies. 

Yes, Merchant Code Category-based restrictions ensure that funds are spent only in designated categories, reducing the need for reimbursement proofs. 

For corporate-related queries: mwcenquiry@icicibank.com
For customer support: 1800 1080

Corporates can reach out to ICICI Bank via mwcenquiry@icicibank.com for enrolment.

No, both ICICI Bank and non-ICICI Bank account holders can apply if their employer is registered for this service.

You need to provide your Employee ID, necessary identification documents and your official e-mail ID. You also need to verify the personal details fetched from the system.

A personalised Card is usually issued and delivered within 7 - 10 working days after your company’s approval is received.

The Card can be activated by following the instructions sent with the Card or through the Self Care Portal / Customer Care / the Pockets app.

Employees of corporates (companies) who have partnered with ICICI Bank can apply by logging into Internet Banking, under the ‘Prepaid Cards’ section.