Multi Wallet Prepaid Card FAQs
Basic Information
What is the ICICI Multi-Wallet Card?
The ICICI Multi-Wallet Card is a reloadable prepaid card issued by ICICI Bank that supports multiple wallets on a single card, allowing different types of expenses such as business, travel, or personal spending to be managed separately.
What is the ICICI Multi-Wallet Card?
The ICICI Multi-Wallet Card is a reloadable prepaid card issued by ICICI Bank that supports multiple wallets on a single card, allowing different types of expenses such as business, travel, or personal spending to be managed separately.
Where can the Multi-Wallet Card be used?
The card can be used at merchant POS terminals, e-commerce websites, and ATMs, subject to the card variant and enabled usage permissions.
Where can the Multi-Wallet Card be used?
The card can be used at merchant POS terminals, e-commerce websites, and ATMs, subject to the card variant and enabled usage permissions.
Who issues the Multi-Wallet Card and why is it used?
ICICI Bank issues the Multi-Wallet Card, mainly for corporate or partner programmes, to simplify expense management by enabling wallet-wise segregation and spending control.
Who issues the Multi-Wallet Card and why is it used?
ICICI Bank issues the Multi-Wallet Card, mainly for corporate or partner programmes, to simplify expense management by enabling wallet-wise segregation and spending control.
How is the Multi-Wallet Card different from a single-wallet prepaid card?
The Multi-Wallet Card allows multiple wallets on one card, while a single-wallet prepaid card holds only one balance, making expense segregation and reconciliation easier with the multi-wallet structure.
How is the Multi-Wallet Card different from a single-wallet prepaid card?
The Multi-Wallet Card allows multiple wallets on one card, while a single-wallet prepaid card holds only one balance, making expense segregation and reconciliation easier with the multi-wallet structure.
Eligibility & Documentation
How can a customer apply for a Multi-Wallet Card?
The card can be applied for through corporate onboarding, partner portals, relationship managers, or designated ICICI Bank channels, depending on the programme.
What documents are required to obtain the Multi-Wallet Card?
Valid identity proof and address proof are required, along with corporate documentation where applicable, in line with KYC requirements. As per RBI Guidelines, PAN card is mandatory for Prepaid cards. In case you are a prepaid card holder, PAN details have to be mandatorily updated against the card
Are additional documents required for refunds or card replacement?
Yes, identity proof and bank account details such as a cancelled cheque may be required for refund or replacement processing.
Who is eligible to receive a Multi-Wallet Card?
Eligibility depends on the specific programme under which the card is issued and may include corporate employees, partner programme users, or approved individuals.
How can a customer apply for a Multi-Wallet Card?
The card can be applied for through corporate onboarding, partner portals, relationship managers, or designated ICICI Bank channels, depending on the programme.
What documents are required to obtain the Multi-Wallet Card?
Valid identity proof and address proof are required, along with corporate documentation where applicable, in line with KYC requirements. As per RBI Guidelines, PAN card is mandatory for Prepaid cards. In case you are a prepaid card holder, PAN details have to be mandatorily updated against the card
Are additional documents required for refunds or card replacement?
Yes, identity proof and bank account details such as a cancelled cheque may be required for refund or replacement processing.
Who is eligible to receive a Multi-Wallet Card?
Eligibility depends on the specific programme under which the card is issued and may include corporate employees, partner programme users, or approved individuals.
Interest Rate, Fee & Charges
Are there any charges for transferring funds between wallets?
Charges for wallet transfers or internal wallet operations depend on the programme configuration and applicable service rules.
Are there any fees for issuance, renewal, or replacement of the card?
Issuance, renewal, and replacement charges may apply depending on the programme and card variant.
Are there any charges for transferring funds between wallets?
Charges for wallet transfers or internal wallet operations depend on the programme configuration and applicable service rules.
Are there any fees for issuance, renewal, or replacement of the card?
Issuance, renewal, and replacement charges may apply depending on the programme and card variant.
Repayment & Tenure
What is the validity period of the Multi-Wallet Card?
The validity period is defined by the specific issuance programme, and replacement may be required after expiry.
Can Multi-Wallet Card transactions be converted into EMIs?
No, the Multi-Wallet Card is a prepaid instrument and does not support EMI conversion.
What is the validity period of the Multi-Wallet Card?
The validity period is defined by the specific issuance programme, and replacement may be required after expiry.
Can Multi-Wallet Card transactions be converted into EMIs?
No, the Multi-Wallet Card is a prepaid instrument and does not support EMI conversion.
Security, Custody & Safety
What should be done if the Multi-Wallet Card is lost or stolen?
The card should be blocked immediately through the authorised portal or customer support, and a replacement request should be raised.
What happens to the wallets if the card is blocked or lost?
All wallets are frozen to prevent unauthorised use, and the remaining balance can be transferred or refunded as per the replacement process.
Does the card support OTP or 3-D Secure for online payments?
Yes, online payments use OTP and 3-D Secure authentication wherever applicable.
How secure are Multi-Wallet Card transactions?
Transactions are protected through EMV chip technology, PIN-based authentication, OTP verification for online transactions, and additional wallet-level controls.
What should be done if the Multi-Wallet Card is lost or stolen?
The card should be blocked immediately through the authorised portal or customer support, and a replacement request should be raised.
What happens to the wallets if the card is blocked or lost?
All wallets are frozen to prevent unauthorised use, and the remaining balance can be transferred or refunded as per the replacement process.
Does the card support OTP or 3-D Secure for online payments?
Yes, online payments use OTP and 3-D Secure authentication wherever applicable.
How secure are Multi-Wallet Card transactions?
Transactions are protected through EMV chip technology, PIN-based authentication, OTP verification for online transactions, and additional wallet-level controls.
Closure
How can a wallet or the entire card be closed and the balance refunded?
Closure requests must be submitted through the designated service channels along with required documents, after which the available balance is refunded to the registered bank account.
How can a wallet or the entire card be closed and the balance refunded?
Closure requests must be submitted through the designated service channels along with required documents, after which the available balance is refunded to the registered bank account.
Service Requests & Account Management
Can the card be used for online, POS, or international transactions?
Usage depends on wallet enablement, card variant, and programme rules.
How can wallets be topped up?
Wallets can be topped up through approved banking channels such as NEFT, IMPS, UPI, or corporate and partner portals.
How can users check wallet balances and transaction history?
Wallet balances and transaction history can be viewed through the designated portal, mobile application, or supported banking channels. Wallet Balance can also be checked at most ATMs, however cash withdrawal is not permitted
Can funds be transferred between wallets on the same card?
Intra-wallet transfers may be permitted depending on programme settings and processing timelines.
Can administrators manage wallets and spending controls remotely?
Yes, administrators can manage wallet limits, merchant restrictions, and enable or disable wallets through the admin portal.
What are the balance and transaction limits for each wallet?
Wallet limits depend on the KYC status and programme configuration.
Can the card be used for online, POS, or international transactions?
Usage depends on wallet enablement, card variant, and programme rules.
How can wallets be topped up?
Wallets can be topped up through approved banking channels such as NEFT, IMPS, UPI, or corporate and partner portals.
How can users check wallet balances and transaction history?
Wallet balances and transaction history can be viewed through the designated portal, mobile application, or supported banking channels. Wallet Balance can also be checked at most ATMs, however cash withdrawal is not permitted
Can funds be transferred between wallets on the same card?
Intra-wallet transfers may be permitted depending on programme settings and processing timelines.
Can administrators manage wallets and spending controls remotely?
Yes, administrators can manage wallet limits, merchant restrictions, and enable or disable wallets through the admin portal.
What are the balance and transaction limits for each wallet?
Wallet limits depend on the KYC status and programme configuration.
Customer Service
How can unresolved issues be escalated?
resolved issues can be escalated through the designated escalation channels, including relationship managers or customer support teams.
How can users raise disputes for unauthorised or incorrect transactions?
Disputes can be raised through customer support or the programme portal using transaction reference details.
How can unresolved issues be escalated?
resolved issues can be escalated through the designated escalation channels, including relationship managers or customer support teams.
How can users raise disputes for unauthorised or incorrect transactions?
Disputes can be raised through customer support or the programme portal using transaction reference details.
Miscellaneous
Can wallets be scheduled for recurring top-ups?
Recurring top-ups may be enabled based on programme configuration.
Does the card support multi-currency usage?
Multi-currency usage depends on the card variant and programme permissions.
Are any offers or merchant discounts available on the card?
Offers or discounts may be available depending on the partner or corporate programme under which the card is issued.
Can wallets be scheduled for recurring top-ups?
Recurring top-ups may be enabled based on programme configuration.
Does the card support multi-currency usage?
Multi-currency usage depends on the card variant and programme permissions.
Are any offers or merchant discounts available on the card?
Offers or discounts may be available depending on the partner or corporate programme under which the card is issued.