Frequently Asked Questions

To get started with ICICI Bank's Internet Banking, you would require an Internet Banking ID-your Customer ID printed on the first page of your cheque book, an Internet Banking Password, and a Debit Card for authenticating transactions. If you’ve forgotten your ID or password, you can generate them online under the ‘Login’ section on the website. You can also submit a registration form at any ICICI Bank branch in India or send it via post from select countries.

Internet Banking allows you to manage your account 24/7 from the comfort of your home or anywhere in the world. You can get information on balances, get e-statements, move funds, open Fixed and Recurring Deposits, pay bills, change details, get your Debit Card PIN, activate dormant accounts, even order a cheque book and more.. It also enables one to apply for e-statements and control the standing instructions on the account.

No, Internet Bank is a free-of-charge service that we provide to all NRI account holders. You can log in at any time and manage your account without paying extra. Your mobile service provider may charge for the SMS alerts but ICICI Bank does not charge for the use of Internet Banking service.

A One-Time Password (OTP) is a security feature designed to protect your account. It’s a six-digit numeric code sent to your registered mobile number whenever you perform certain actions, like making fund transfers or updating account details. Each OTP is unique and valid for one session. If you receive multiple OTPs, always use the most recent one. Never share your OTP with anyone, not even ICICI Bank representatives.

If you request multiple OTPs in a short time, only the latest one is valid. Every transaction generates a new OTP, and using an older one will result in an error. If your OTP is still not working, check for delays in SMS delivery or call ICICI Bank Customer Care. If you enter an incorrect OTP multiple times, the SMS OTP facility will be temporarily disabled, and you will need to contact ICICI Bank customer care to reactivate it.

Yes, OTPs can be sent to your registered international mobile number. ICICI Bank does not charge for sending OTPs, but your telecom provider may apply standard SMS fees. To ensure uninterrupted access to Internet Banking, keep your contact details updated. In case you cannot receive OTPs because of a network issue, you can always use Phone Banking and authenticate a transaction with the help of your 16-digit Debit Card number and your ATM PIN.

If your Internet Banking User ID is disabled, you can reactivate it by calling ICICI Bank Customer Care. If you remember your password, the reactivation is quick. However, if you’ve forgotten your password, you can reset it online. Simply click on ‘Forgot Password’ in the login section of the website and follow the instructions. If you prefer, you can also visit an ICICI Bank branch in India or send a registration form by post to request reactivation.

No, the same mobile number can't be tied to multiple User IDs for security reasons; if you are holding multiple NRI accounts, then each will have a unique registered mobile number under different customer IDs. If you need to update your number, ensure that the format is correct—Country Code + Mobile Number (e.g., for the UK, it should be 441234567890). Updates are processed within one working day, so you’ll be back online in no time.