Net Banking FAQs

Kindly check the below points:

• Please recheck your User ID
• The mobile number you are entering should be the same as updated in the bank's records.

If you are still unable to get the unique number, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.

This facility is currently available only for Savings account holders of ICICI Bank. Please call our Customer Care to place request for password of your Credit Card, Demat and loan accounts.

Click here to get your User ID online or Call our Customer Care, authenticate on IVR by entering the 16-digit number of your Debit Card and the 4-digit ATM PIN to get your user ID instantly.

Yes. It is mandatory to have a registered mobile number updated for resident savings account and NRI account holders.
Resident savings account holders can add/ update their mobile number by visiting the nearest ICICI Bank branch or ATM. To locate the nearest ICICI Bank branch or ATM, please Click here.

NRI customers can add/ update their registered mobile number by calling our Customer Care or visiting the nearest ICICI Bank branch in India.

For the security of the account, the facility of "Online password generation" has been disabled for your User ID. Please call the Customer Care from your registered mobile number to enable the online password generation facility.

To know the Customer Care numbers, please Click here

The 6-digit unique number is sent to your registered mobile number for Resident Saving account and NRI account holders.You need to validate this number on the validate option available to generate your new password.

The validity of your unique number is only 24 hours. Please validate your unique number within 24 hours and generate your passwords. If you could not validate your unique number, please regenerate it again.

You can make the following requests online:

• Apply for a Credit Card
• Apply for a Debit Card
• Order a new cheque book
• Stop cheque request
• Cheque status inquiry
• Intimation for loss of ATM Card
• Open Fixed Deposit
• Open a Recurring Deposit
• Apply for a Value Added Savings Account
• Apply for Phone Banking

You can use `Write to A/c Manager' option, to get such information, or for any other information that you may require.

On receiving a reply or any mail from the A/c manager, there will be an alert on `My A/c's' page.

Yes, you can subscribe for any one or all the following:

• A/c getting debited
• A/c getting credited
• Cheque bounce
• Salary credit

click here for more information on ICICI Bank Mobile Banking Alerts.

You can do the following kinds of Funds Transfer (eCheques):-

• Transfer funds between your ICICI Bank accounts,
• Transfer funds to a third party account in ICICI Bank
• Transfer funds to an account in any Bank across 15 cities.

You can view pending transfers(if any) and also see all the past transactions that you have done using ICICI Bank Funds Transfer (eCheques).

Let us take a look at the comparison table for a better understanding.
(for Inter A/c transfer)

1. Funds Transfer (eCheques) between my own a/c's

You can transfer funds to your own linked a/c's instantaneously or you can even schedule the transfer for a future date.

Given below is a small list of transactions that you can do online:

• Banking
  
  
  • Balance enquiry
  • Transaction history
  • Use ICICI Bank Funds Transfer (eCheques) to:
  • Transfer funds between your own ICICI Bank A/cs
    
    
    • Transfer funds to any ICICI Bank a/c
    • Transfer funds to any non ICICI Bank a/c (in 15 cities)
    • Make Service requests like open a Fixed Deposit, duplicate pin etc.
• Credit card
  
  
  • View current and past statement
  • Service requests like auto debit, dial a draft etc.
• Demat
  
  
  • View your transaction and holding statement
• Bill Payment
  
  Use your ICICI Bank Account or ICICI Credit Card to pay your bills from the comfort of your home.