Companion Card FAQs

The ICICI Bank Companion Card is an EMV chip & PIN technology based pre-paid card, which can be loaded in rupees. The card does not have any minimum balance requirement and it offers you the flexibility of using it at all the VISA ATMs and merchant outlets in India as well as for making e-commerce (online) transactions.

Keep a bulk amount in your Savings Account and set aside funds you want to spend into the Companion Card. It is the ideal alternative to traditional ways of managing funds as it can keep a check and control on expenditures.

How to buy an ICICI Bank Companion Card?

Steps to avail a Companion Card*:

• Log in to the ICICI Bank iMobile Pay app

• Select ‘Cards & Forex’ from the dashboard → Companion Card → Apply Now

• Select your Savings Account

• Click on ‘Select Card’ to proceed

*Note: To avail a Companion Card, it is required to have the cKYC number of your Savings Account updated. To update cKYC number, visit the nearest ICICI Bank Branch.

You will avail the Companion Card within 5 working days at your doorstep.

You can place a request at our Customer Care for the replacement card. The new card will be issued and the available balance will be transferred to the new card within 11 working days. Replacement charges of Rs 199 + service tax will be levied on the new card. As soon as you get your replacement card, generate your PIN through the iMobile Pay app.

To set PIN online, follow these simple steps:

• Log in to the iMobile Pay app

• Select ‘Cards & Forex’ from the dashboard → Companion Card → ‘Set PIN’

Alternatively, you can also place a refund request with our Customer Care for the available balance on the card and the amount will be credited into the Savings Account you have used to avail the card. The available balance on the card will be credited into your Account within 7 working days. All refund requests have to be placed within 3 months from the card expiry date i.e. ‘Valid Thru’ as printed on the card.

Yes, there is a daily minimum and maximum transaction limit on your card which will depend on the channel, which you are using for the transaction.

Yes, you can change the transaction limit on your card instantly. To change the transaction limit, please follow these simple steps:

• Log in to the ICICI Bank iMobile Pay app

• Select ‘Cards & Forex’ from the dashboard  Companion Card  Transaction Settings

Or, call our Customer Care.

To check your balance on the Companion Card:

• Log in to the iMobile Pay app

• Select ‘Cards & Forex’ from the dashboard → Companion Card→ ’View Balance’

Or, you can visit any nearest ATM to check the balance.

To generate/set the PIN online, follow these simple steps:

• Log in to the iMobile Pay app

• Select ‘Cards & Forex’ from the dashboard → Companion Card → ‘Set PIN’

Or, call our Customer Care.

Your ICICI Bank Companion Card comes with zero lost-card liability. Report loss of the card to our Customer Care as soon as you come to know of it. You can block the card through iMobile Pay or we will block the card for you and thus prevent any further usage. We will then provide you with a replacement card. Generate your PIN through iMobile Pay as soon as you get your replacement card.

How to activate the Companion Card after making the purchase?

You need to activate the card for the first time after making the purchase through iMobile Pay.

Steps to activate a Companion Card:

• Log in to the ICICI Bank iMobile Pay app

• Select ‘Cards & Forex’ from the dashboard → Companion Card → Add Money

• Select Savings Account → Enter Amount

• Provide consent to debit account and select ‘Get OTP’

• Enter OTP and confirm

The amount will be deducted from your linked Savings Account and will be loaded into the ICICI Bank Companion Card. Your card will be active instantly. Once you receive the physical card, you can use it for payments at POS terminals, e-commerce transactions and cash withdrawals from ATMs.

Click here to know the Terms & Conditions.

You need to activate the card for the first time after making the purchase through iMobile Pay. You can use the card after you receive the physical card within 5 working days of the purchase of the card through iMobile Pay. The card can then be used for payments at POS terminals, e-commerce transactions and cash withdrawals from ATMs.

In case of 3 incorrect PIN attempts, your card will be disabled. You can re-activate your card by calling Customer Care. If you enter the incorrect PIN thrice, some ATMs may retain your card and you may need to contact the ATM operator to collect your card. In such cases, you can call the Customer Care to avail a replacement card.

No, there are no charges on reloading your card. There are also no restrictions applicable on the number of re-loadings. However, the maximum amount that can be loaded on your card is Rs 1 lakh.

The Companion Card can be used at any VISA-enabled points of sale(POS) terminal or ATM. The card can also be used for online transactions.

There is no restriction on the number of re-loadings on a card.

The ICICI Bank Companion Card kit contains the following:

• EMV Chip & PIN enabled card

• Vouchers, as per your joining benefits

• Welcome Letter

• User Manual

• Envelope: With the following instruction on the seal "ACCEPT PACKAGE ONLY IF SEAL INTACT. DO NOT HANDOVER PACKAGE TO ANYONE".

The validity of the card is 5 years from the data of issue i.e. “Valid From” as printed on the card.

You may log in to your iMobile app using your user ID & password and apply for a Companion Card of your choice under CARDS AND FOREX section

The maximum available balance in your card should not exceed INR 1,00,000 at any time. There is no minimum balance that can be loaded.

To change the limit for your card, you may login to iMobile Pay using your user ID and password. Alternately, you may call our Customer Care and make a request. Our Customer Care Executive will take your request and it will be completed within 5 working days. The Customer Care number is 022 50405238.

You can place a request at our Customer Care for the replacement card. The new card will be issued and the available balance will be transferred to the new card within 11 working days. Replacement charges of Rs. 199 plus service tax will be levied on the new card. As soon as you get your replacement card, generate your PIN through the iMobile Pay App.

Alternately, you can also place a refund request at our Customer Care for the available balance on the card and share your bank account details with us in which the amount has to be credited. The available balance on the card will be credited in your account within 7 working days. All refund requests have to be placed within 3 months from the card expiry date i.e. “Valid Thru” as printed on the card.

ICICI Bank Companion Card comes with enhanced security of EMV Chip & PIN technology. Additionally, you are required to sign on the charge slip (produced by the Electronic Data Capture machine at the time of purchase) to complete a transaction at the merchant outlet. The merchant has to match this signature with the signature on the signature panel on the reverse of the card. Transactions at merchant outlets are thus protected by your signature. You must ensure that you sign on the signature panel as soon as you receive the card.

To withdraw cash from an ATM, first look for the "VISA" or "Plus" logo on the ATM. At an ATM where the logo is present:

Insert the card in the card slot as advised on the ATM panel. The ATM will ask you for your PIN

Enter the ATM-PIN of you card. Once your ATM-PIN is validated, the machine will prompt you to enter the amount of cash you wish to withdraw

Enter the amount of cash you need. If your ICICI Bank Companion Card has sufficient funds, the machine will dispense the requested cash.

Most ATMs have the facility to check the balance on the card. However, you may also check the same in your iMobile app.

If you forget your ATM-PIN, you can reset the PIN by logging in to iMobile Pay app. Alternately, you may call our Customer Care and ask to reset your PIN.

The card kit includes the DI chip and PIN card, a welcome letter, a user manual, any joining vouchers, and a sealed envelope with security instructions.

The Companion Card is valid for five years from the “Valid From” date printed on the card.

The card can be used at all Visa-enabled POS terminals and ATMs across India and for e-commerce transactions where prepaid Visa cards are accepted.

The ICICI Companion Card is a reloadable prepaid card with DI chip and PIN security, denominated in Indian rupees. It can be used for POS transactions, online purchases, and ATM withdrawals at Visa-enabled terminals.

For refunds, you need to call the customer care at 1800 1080. After verifying your identity and providing the savings account details. The amount will be transferred to the savings account.

You must hold an active ICICI Bank savings account with an updated cKYC number. Standard identity and KYC documents are required during issuance.

A reissue or replacement fee may apply for card replacement after expiry or loss. Customers may alternatively request a refund of the remaining balance.

No, reloading the Companion Card is free, and there is no restriction on the number of reloads. The card is subject only to the maximum balance limit.

No, the Companion Card is a prepaid product and does not support credit facilities or EMI conversion.

The maximum balance allowed on the Companion Card is ₹1,00,000 at any time, and there is no minimum balance requirement.

The card should be blocked immediately through iMobile Pay or by contacting customer care. The bank will block the card and offer a replacement option.

After three incorrect PIN attempts, the card is disabled. The PIN can be reset through iMobile Pay or by contacting customer care at 1800 1080

The card is protected by DI chip and PIN security. Online transactions use OTP authentication, and PIN confidentiality must be maintained by the cardholder.

Refunds are processed within the bank’s published number of 2-3 working days after verification of details, provided the request is submitted within the allowed timeframe.

On expiry, you may request a replacement card with the balance transferred or request a refund to your savings account. Requests must be made within the permitted period after expiry.

The card can be activated and loaded through iMobile Pay by selecting the linked savings account, entering the amount, and confirming the transaction via OTP.

The balance can be checked through iMobile Pay or at most Visa-enabled ATMs that support balance enquiry.

No, there is no restriction on the number of times the Companion Card can be reloaded.

The PIN can be set or reset through iMobile Pay or by contacting customer care for assistance.

After applying through the app, the physical card is usually delivered to the registered address within a few working days.

Transaction limits can be viewed and modified instantly through iMobile Pay or by contacting customer care.

Issues can be escalated through the bank’s grievance and escalation channels, including nodal officer escalation when required.

Unauthorised transactions should be reported immediately to customer care with transaction details. The card should be blocked if misuse is suspected.

The ATM PIN can be reset through iMobile Pay or by contacting customer care for PIN reset assistance.

Yes, cash withdrawals can be made at ATMs displaying the Visa or Plus logo by entering the ATM PIN and selecting the withdrawal option.