Car Insurance FAQs

Car insurance provides financial protection against losses arising from accidents, theft, fire, natural calamities or third‑party liabilities. ICICI Bank offers digital purchase journeys, instant policy issuance and trusted insurance partners.

ICICI Bank facilitates Comprehensive Car Insurance, Standalone Own Damage, Third‑Party Liability policies and long‑term motor insurance as per IRDAI guidelines.

It covers your car against accidental damage, theft, riots, floods, fire, natural disasters, and includes third‑party liability and Personal Accident cover for the owner‑driver. Optional add‑ons can enhance coverage.

Standard exclusions include mechanical/electrical breakdown, normal wear and tear, depreciation, driving without a valid licence, intoxicated driving, and war‑related damage.

Private cars and two‑wheelers can be insured instantly through ICICI Bank’s secure digital journey.

It covers your car against accidental damage, theft, riots, floods, fire, natural disasters, and includes third‑party liability and Personal Accident cover for the owner‑driver. Optional add‑ons can enhance coverage.

Standard exclusions include mechanical/electrical breakdown, normal wear and tear, depreciation, driving without a valid licence, intoxicated driving, and war‑related damage.

Private cars and two‑wheelers can be insured instantly through ICICI Bank’s secure digital journey.

ICICI Bank facilitates Comprehensive Car Insurance, Standalone Own Damage, Third‑Party Liability policies and long‑term motor insurance as per IRDAI guidelines.

Use the Track Application service, WhatsApp ('D' to 9920667766) or customer support.

File and track claims online using the insurer’s Motor Claim portal accessible through ICICI Bank’s Insurance Services page

Enter vehicle details, choose IDV, select add‑ons, and complete payment. Your policy is instantly issued digitally. Start here: icicibank car insurance Click on Get your policy

Use the Track Application service, WhatsApp ('D' to 9920667766) or customer support.

File and track claims online using the insurer’s Motor Claim portal accessible through ICICI Bank’s Insurance Services page

Enter vehicle details, choose IDV, select add‑ons, and complete payment. Your policy is instantly issued digitally. Start here: icicibank car insurance Click on Get your policy

A request letter, policy copy, sale proof or alternate policy proof, and financer NOC where required.

Endorsed RC/Form 29 & 30, seller’s request letter, new owner’s proposal form and inspection report if applicable.

Claim Form duly signed, Valid RC copy of the vehicle, Valid driving licence copy, Policy copy, FIR, if required (For Theft, Third Party Injury/Damage; Highway accidents - Major only), Original repair bill, proof of release and cash receipt, Any other document as required to investigate the Claim or Company's obligation to make payment for it

A request letter, policy copy, sale proof or alternate policy proof, and financer NOC where required.

Endorsed RC/Form 29 & 30, seller’s request letter, new owner’s proposal form and inspection report if applicable.

Claim Form duly signed, Valid RC copy of the vehicle, Valid driving licence copy, Policy copy, FIR, if required (For Theft, Third Party Injury/Damage; Highway accidents - Major only), Original repair bill, proof of release and cash receipt, Any other document as required to investigate the Claim or Company's obligation to make payment for it

TP-only insurance usually requires offline underwriting support.

Yes. Hypothecation details of the financer must be added.

No. Policy will only be issued if the LPG/ CNG kit is duly endorsed on the Registration Certificate (RC) by the concerned RTO.

TP-only insurance usually requires offline underwriting support.

Yes. Hypothecation details of the financer must be added.

No. Policy will only be issued if the LPG/ CNG kit is duly endorsed on the Registration Certificate (RC) by the concerned RTO.

A compulsory amount the policyholder must pay during a claim (₹1,000 or ₹2,000 depending on engine CC).

An optional amount chosen by the customer to lower premium by increasing personal share during claims.

Premium depends on engine capacity, vehicle age, RTO location, model, IDV, add‑ons and claim history.

Yes. ARAI‑approved anti‑theft devices may offer OD premium discounts.

Yes. Recognised AAI memberships may qualify for OD discounts.

Yes. NCB offers up to 50% discount on OD premium for claim‑free years and is transferable.

Yes. ARAI‑approved anti‑theft devices may offer OD premium discounts.

Yes. Recognised AAI memberships may qualify for OD discounts.

Yes. NCB offers up to 50% discount on OD premium for claim‑free years and is transferable.

A daily allowance while your car is being repaired at an authorised workshop.

It ensures depreciation on replaced parts is not deducted, resulting in a higher claim payout.

Instant issuance, paperless processing, multiple payment options and easy access to services. Online services: https://www.icicibank.com/online-services

A daily allowance while your car is being repaired at an authorised workshop.

It ensures depreciation on replaced parts is not deducted, resulting in a higher claim payout.

Instant issuance, paperless processing, multiple payment options and easy access to services. Online services: https://www.icicibank.com/online-services

Coverage for engine damage caused by water ingression or oil leakage.

Coverage for nuts, bolts, brake oil, engine oil and other consumables during repairs.

Accident cover for paid driver, cleaner or unnamed passengers.

24x7 on‑road help for towing, breakdowns, flat tyres, jump‑start and emergencies.

Coverage for engine damage caused by water ingression or oil leakage.

Coverage for nuts, bolts, brake oil, engine oil and other consumables during repairs.

Accident cover for paid driver, cleaner or unnamed passengers.

24x7 on‑road help for towing, breakdowns, flat tyres, jump‑start and emergencies.

Yes, subject to the credit card issuer’s EMI policy.

Debit/credit cards, net banking, UPI, cash cards or cheque/DD at branches.

Yes, subject to the credit card issuer’s EMI policy.

Debit/credit cards, net banking, UPI, cash cards or cheque/DD at branches.

Refund depends on short‑period rates, unused premium and claim history.

Yes. Submit the required documents such as request letter, policy copy and sale/alternate cover proof.

Refund depends on short‑period rates, unused premium and claim history.

Yes. Submit the required documents such as request letter, policy copy and sale/alternate cover proof.

Refund is processed after verifying documents; timelines vary by payment mode.

Refund is processed after verifying documents; timelines vary by payment mode.

Submit both policy copies and request cancellation of one.

Submit sale proof, request letter and policy copy. Branch locator

Submit both policy copies and request cancellation of one.

Submit sale proof, request letter and policy copy. Branch locator

Safe driving, regular servicing, secure parking and using anti‑theft devices.

Safe driving, regular servicing, secure parking and using anti‑theft devices.

Submit request letter, financer NOC and updated RC.

Provide accessory invoice and ensure RC endorsement for CNG/LPG kits.

Submit updated documents via online services, email or branch visit. Online services

Submit request letter, financer NOC and updated RC.

Provide accessory invoice and ensure RC endorsement for CNG/LPG kits.

Submit updated documents via online services, email or branch visit. Online services

Retry after a few minutes or use another payment method.

Incorrect inputs, system delays or policy not yet issued. Try Track Application.

Retry after a few minutes or use another payment method.

Incorrect inputs, system delays or policy not yet issued. Try Track Application.

Use the ICICI Bank grievance portal or visit the nearest branch.

Escalate via customer care, then Grievance Officer, and finally Insurance Ombudsman.

Use the ICICI Bank grievance portal or visit the nearest branch.

Escalate via customer care, then Grievance Officer, and finally Insurance Ombudsman.

IDV is the current market value of the vehicle = listed price minus depreciation.

Yes. NCB belongs to the customer and can be transferred.

The IDV of the vehicle is to be fixed based on the manufacturer's listed selling price of the brand and model, as the vehicle proposed for insurance at the commencement of insurance /renewal and adjusted for depreciation

Yes. At least TP insurance is required by law.

IDV is the current market value of the vehicle = listed price minus depreciation.

Yes. NCB belongs to the customer and can be transferred.

The IDV of the vehicle is to be fixed based on the manufacturer's listed selling price of the brand and model, as the vehicle proposed for insurance at the commencement of insurance /renewal and adjusted for depreciation

Yes. At least TP insurance is required by law.

A compulsory amount the policyholder must pay during a claim (₹1,000 or ₹2,000 depending on engine CC).

An optional amount chosen by the customer to lower premium by increasing personal share during claims.

Premium depends on engine capacity, vehicle age, RTO location, model, IDV, add‑ons and claim history.