Credit Card Experience FAQs

For ICICI Bank Credit Card queries, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here

Or

Write to us at customer.care@icicibank.com mentioning the last 4 digits of your Credit Card number from your registered e-mail ID.

'ICICI Bank Credit Cards Experience' is exclusively available for select card members. Click here to view the ICICI Bank Credit Cards that provide access to the privileges and benefits featured in the programme.

Apply for an ICICI Bank Credit Card to gain access to the special privileges featured in the programme.

This privilege programme is available only on select ICICI Bank Credit Cards. Payments, if any, have to be made only by your ICICI Bank Credit Card to make any bookings or access the benefits.

You can apply online for ICICI Bank Credit Cards here. Alternatively, you can contact our 24hr Customer Care to know more or to select your Credit Card.

For more details on your card privileges, please check the ‘Eligible Cards’ details in the respective privilege section.

'ICICI Bank Credit Cards Experience' is an exclusive programme featuring hand-picked privileges, crafted for select ICICI Bank Credit Card members. Click here to view the ICICI Bank Credit Cards that provide access to the privileges and benefits featured in the programme.

Please call i-Assist, our concierge service that will provide you complete details as well as facilitate the booking process. i-Assist is a team of trained service professionals, available 24 hours a day, 7 days a week. This is a complimentary service to ensure a seamless experience for you.

You can reach i-Assist on 1800 11 3111 (toll-free from MTNL/ BSNL lines) or 011 4189 8865 (standard call charges apply). Please keep your card details handy while calling i-Assist since you will need to furnish the same.

In some cases, you may be required to contact our merchant partner directly or present your ICICI Bank Credit Card at the outlet to make your booking. Complete details are available in the respective ‘Experience’ sections.

Regular updates will be shared via SMS and e-mail to registered ICICI Bank Credit Card members. Please ensure that you have registered your correct mobile number and e-mail address with ICICI Bank. Also, more information shall be available on ICICI Bank Credit Cards Experience section here.