Travel Card FAQs

A Forex Prepaid Card (also known as Travel Card) is a reloadable Card that lets you load foreign currency onto it. It can be used abroad for retail purchases, ATM cash withdrawals and online transactions. It offers security, convenience and better control as compared to carrying cash.

A Multi-Currency Forex Prepaid Card is single Prepaid Card that holds multiple foreign currency wallets. You can load up to 15 currencies on a single Card and use the appropriate currency automatically in the country you visit. You can thus avoid the charges and hassles of currency conversions.

You can use the Card for shopping at merchant outlets, payments at hotels and restaurants, cab payments / car rentals, travel bookings, online purchases on international websites and for withdrawing cash from supported ATMs.

The Card is accepted across millions of merchants and ATMs globally where Visa or Mastercard Cards are accepted. It cannot be used in India, Nepal or Bhutan as per usage rules of Prepaid Foreign Exchange Cards.

It is safer since it is PIN-protected and offers tracking through online portals which reduces the risk of loss. It is also easily reloadable and you can lock in the exchange rates while loading the Card, making spending predictable during foreign travel.

Yes. After enabling online usage through Net Banking or the iMobile app, you can shop on international e-commerce websites by entering the Card’s details in ‘Credit Card’ payment mode.

A wide set of currencies are available, including USD, EUR, GBP, CAD, AUD, SGD and more. The exact list varies as per Card variant. You can load multiple currencies on the same Card when you opt for the Multi-Currency Forex Prepaid Card.

The Card is generally valid for seven years from the date of issue. You can continue reloading and using it for different trips until expiry.

Yes. Non-account holders can purchase the Card by submitting the required documents at select ICICI Bank Forex-enabled Branches and completing the mandatory verification process.

You must submit copies of a valid passport, PAN Card, proof of address and visa / travel documents where required, as well as Form A2. These documents support compliance with foreign exchange guidelines.

If you do not have an existing ICICI Bank Savings Account, then you will need to complete Video KYC.

If you do not have an existing ICICI Bank Savings Account, then you will need to complete Video KYC.

Any resident Indian can apply, whether they hold an ICICI Bank Account or not. Applications must follow KYC, FEMA and the Bank’s foreign exchange-related regulations.

POS (swipe machine) and online transactions in the same currency as loaded on the Card are free. Cross-currency usage attracts a fee of 3.5% + GST. ATM withdrawals abroad carry currency-wise charges as listed in the schedule of charges.

You can reload the Card up to the permitted limit under FEMA guidelines. Online reloads through Net Banking or iMobile are allowed up to ₹ 150,000 per day, including charges.

Some Card variants might have joining fees while others will not. Fee structures depend on the specific Forex Prepaid Card you choose and are displayed on the Bank’s website.

Certain Card variants charge a replacement fee if the Card is lost or damaged abroad. Replacement Card fees depend on the product type as listed in the Bank’s schedule of charges.https://www.icici.bank.in/personal-banking/cards/forex-cards/schedule-of-charges

Always choose to pay in the same currency loaded on your Card and decline Dynamic Currency Conversion (DCC). This avoids unnecessary conversion fees at merchants or ATMs.

Transaction limits are set by ICICI Bank and follow foreign exchange regulations. Limits might vary by currency type and Card type.

You can reload the Card easily through Net Banking, the iMobile app or at an ICICI Bank Branch. Online reloads are usually processed instantly for ICICI Bank Saving Account holders.

Yes. You can log into Net Banking or iMobile to reload the Card from anywhere. Funds appear on the Card once the Bank completes the processing.

Yes. You may claim a full refund of your unspent balance through a Branch or online. Refund is typically credited to your bank account as per the chosen refund mode.

Yes, partial refunds are possible. You can withdraw part of your balance back to your bank account while keeping the Card active for future travel.

Yes. You may keep the balance on the Card as per regulations. However, converting and refunding unused funds is recommended for rate clarity.

Yes. You can request Closure at a Forex-enabled Branch, ensuring all balances are refunded and no pending transactions remain.

Yes, ATM withdrawals in foreign countries come with specific withdrawal fees depending on the currency. Limits and withdrawal caps also apply as per the Bank’s schedule of charges.

Immediately contact ICICI Bank Customer Care or use iMobile or Net Banking to block the Card. You can request a replacement Card which is delivered internationally, subject to fees and availability.

Yes. Three incorrect PIN attempts may temporarily block the Card for safety. This prevents misuse in case the Card is lost or stolen.

Yes, online usage is safe once the Card is activated. However, always ensure websites are secure and legitimate before entering your Card details.

Keep the Card and PIN separate, enable alerts through the iMobile and SMS, check your statements regularly and avoid sharing Card details or OTPs with others.

You can request a replacement Card through Customer Care or a Branch. Your balance will be transferred to the new Card.

You can reload, block / unblock the Card, generate or change the PIN, check balance, view statements and monitor transactions securely.

Yes. The Self-Care Portal offers features like checking balance, changing PIN and reviewing transactions.

Yes. ICICI Bank allows you to control usage settings such as online limits, ATM limits or POS limits through digital channels like Net Banking and iMobile.

Enable international online transactions on your Card through the iMobile or Net Banking before performing online purchases.

Yes. You may hold multiple Cards, as long as they follow regulatory guidelines.

You will get alerts via SMS and e-mail for key activities like ATM withdrawals, POS usage, online payments and reloads.

You can change your PIN through iMobile, Net Banking or the Self-Care Portal using secure authentication steps.

The Card uses chip and PIN technology for securing your transactions. Merchant transactions require signature verification and ATM transactions need your secure PIN.

Delivery depends on your location. ICICI Bank arranges international replacement within an approximate working-day timeline, based on courier and destination.

Yes. Customer Care can instantly block your Card on your request to prevent misuse and guide you on further steps such as getting a replacement Card.

Check if the correct currency wallet has adequate balance, ensure online/POS transactions are enabled, try another ATM or contact Customer Care for support.

You may contact the nearest Branch or call Customer Care. They will check outstanding transactions and process your refund request accordingly.

You can call Customer Care on 1800 1080 from India. If abroad, use the international number to access support anytime.

The transaction will be processed using another wallet with available funds, but cross-currency fees will apply. Loading the correct currency beforehand is recommended.

Certain Card variants support contactless transactions. You can tap at supported terminals for quick and secure payments.

Yes. Hotels may place a temporary hold on your Card for security. Ensure that your wallet has sufficient balance to avoid transactions being declined.

You can withdraw from ATMs that accept Visa/Mastercard Cards, depending on your Card type. Standard ATM network charges will be applied as per the schedule of charges.

No. The Card is exclusively for foreign travel and cannot be used for any payments, ATM withdrawals or online transactions within India, Nepal or Bhutan.