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How to Avail, Reload and Refund a Forex Prepaid Card

You can avail the ICICI Bank Forex Prepaid Card online with minimal documentation and get it delivered to the requested address within 4-5 working days. You can also avail the same through any of the ICICI Bank Forex Servicing Branches.

 

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How to get your Forex Prepaid Card ?

How to Reload Your Forex Prepaid Card?

How to renew your Forex Prepaid Card?

How to place a refund request for the Forex Prepaid Card?

About Forex Prepaid Card: Reload, Refund and Renew

Why choose ICICI Bank Forex Prepaid Card?

With ICICI Bank’s Forex Prepaid Card, you can carry multiple currencies on a single Card, saving time as well as money on exchange fees. Your transactions are secure with the embedded microchip and the Card PIN. Enjoy the convenience of reloading funds on the Card online, anytime. Competitive exchange rates ensure that you get the most value. ICICI Bank Forex Prepaid Card is thus the ideal travel companion for both business and leisure trips.

Load up to 15 different currencies on your ICICI Bank Forex Prepaid Card, including

  • United States Dollar (USD)

  • Great British Pound (GBP)

  • Euro (EUR)

  • Canadian Dollar (CAD)

  • Australian Dollar (AUD)

  • Singapore Dollar (SGD)

and more!

How to buy or reload ICICI Bank Forex Prepaid Card ?

Purchase or reload your Forex Prepaid Card Card by logging into Internet Banking or the iMobile app. If you're not an ICICI Bank account holder, visit any ICICI Bank Forex Branch to apply. Reload anytime, anywhere, for continuous access to funds.

Get help with your Forex Prepaid Card

For queries, please call Customer Care on 1800 1080, if in India. International customers can use our 24-hour toll-free numbers specific to their country. Select ‘Option 4’ for Forex Prepaid Cards and speak to our Customer Care Executive.

How much time will it take for the Card to be delivered?

It may take up to 5 days, depending on your location. You can ask the Branch team to provide the tracking number (AWB) on the next working day after placing your request, so you can check where the Card has reached.

Do I need to activate the new Card or transfer balances from the existing Card to the new Card?

An activated Card will be delivered to you. Balance(s) from the existing Card will also be transferred automatically when the Branch team initiates the renewal request.

What is the difference between a personalised and non-personalised Card?

A personalised Card has the Cardholder’s name printed on it. Non-personalised Cards do not have names printed on them. A personalised Card will be delivered to your address within 5 days, while a non-personalised Card can be handed over by the Branch team instantly. Personalised Cards have a validity of 7 years, whereas validity of a non-personalised Card depends on that of the stock of Cards available at the Branch, since older Cards have a validity of 5 years or less.

If my passport has expired and I have renewed my passport, how should I request for my Card to be renewed?

Provide the scanned copy of your latest passport. The old passport number must be present and visible in the scanned copy.

Will my existing transaction settings and limits be applicable to the new Card?

No. You need to enable / disable settings and set limits as per your preference through Net Banking or iMobile for your renewed Card.

 

Forex Cards FAQ’s

What is an ICICI Bank Forex Prepaid Card? 

It is a Prepaid Card that offers 15 currency wallets, serving as a secure alternative for carrying foreign currency while traveling.

What is a Forex Prepaid Card used for?

It is a convenient payment option during international travel, allowing easy payments without cash.

What are the benefits of having a Forex Prepaid/Travel Card?

  • Store multiple currencies on a single Card

  • No extra charges for e-commerce transactions and transactions at merchant outlets

  • Universally accepted

  • Fixed exchange rates at the time of loading, avoiding dynamic currency conversion fees. 

What is a Multi-Currency Card?

A multi-currency card has multiple wallets for different currencies loaded on it. ICICI Bank allows you to load up to 15 currencies on one Card.

Can I transfer money from my Forex Prepaid Card to my Bank Account?

Yes, the remaining amount can be refunded to the linked Bank Account when no longer needed.

How can I get a Forex Prepaid Card near me?

Submit your request at your nearest ICICI Bank Forex Branch or through the iMobile app if you have an ICICI Bank Savings Account.

How do I load money on my Forex Prepaid Card?

You can load funds online through Internet Banking or the iMobile app. Alternatively, you can visit an ICICI Bank Forex Branch to load funds.

How can I activate my Forex Prepaid Card?

The Card activates automatically when you load it with funds. For inactive Cards, contact Customer Care for reactivation.

What should I do if I cannot withdraw funds from an ATM using my Forex Prepaid Card?

  • Check your card balance

  • Ensure you are within your daily withdrawal limit

  • If the issue persists, contact Customer Care for assistance.

What is the limit for cash withdrawals from ATMs using Forex Prepaid Card?

The daily withdrawal limit is $ 2,000 or its equivalent in any other currency, including charges and taxes.

Can I retain the foreign exchange on my ICICI Bank Forex Prepaid Card after returning to India?

Yes, but only if the remaining balance is less than $ 2,000. Refunds must be claimed within 180 days of return, as per RBI regulations.

What will be the validity of my Forex Prepaid Card post renewal?

The validity will depend on the type of renewal. If you are opting for home delivery, you will receive a personalised Card (with your name printed on it) which will have a validity of 7 years. If you opt for a quick non-personalised Card from the Branch, then its validity will be that of the stock of Cards available at the Branch.

If my passport has expired, how do I update it against my renewed Card?

Visit any ICICI Bank Branch and place a request for Card renewal. After your Card is renewed, ask the Branch to update the passport and any other details that you wish to update, against the new Card.

What are the valid documents that can be used to request for Card renewal?

Passport and PAN Card are valid documents. Use the document that is updated in the Bank’s records against your existing Card.

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