| Customer Service - Important Notices |
|---|
| 1 |
Customer Facilitation Centre NEFT & RTGS |
| 2 |
Availability of RTGS-NEFT through digital channels |
| 3 |
Current Term / FCNR Deposits Rates
Term Deposits Rates for Below Rs.5.00 cr
Term Deposits Rate for Deposits of Rs.5.00 cr and above
|
| 4 |
Exchange of Coins & Notes |
| 5 |
Exchange of Pre-2005 series Banknotes and Cash Handling Notice |
| 6 |
Acceptance of Coins |
| 7 |
List of Nodel agencies on "Beware of Fictitious Offers from abroad" at Branches for customer/staff awareness |
| 8 |
Branch Service Timings |
| 9 |
Magnifying glass for persons with low vision |
| 10 |
Acknowledgement for Counterfeit note
Deliberately cut notes bank notes
|
| 11 |
Marginal Cost of funds based Lending Rate |
| 12 |
Notice on cautioning public against placing deposits in dubious schemes |
| 13 |
Security Notice |
| 14 |
Customer Relations Policy |
| 15 |
Limiting Customer Liability |
| 16 |
Collateral Free Agri Loan Limit |
| 17 |
Stay protected with our complimentary insurance cover - Savings Account |
| 18 |
FX Retail |
| 19 |
Restructured Weather based Crop Insurance scheme (RWBCIS) |
| 20 |
Customer Notice CRM charging |
| 21 |
Atal Pension Yojana - Citizen charter |
| 22 |
RBI guideline Positive Pay System for CTS |
| 23 |
Terms and conditions Salary Account |
| 24 |
Social Engineering Fraud - notice |
| 25 |
RBI - Guideline Introduction of Legal Entity Identifier for Large Value Transactions |
| 26 |
IPO - Timings |
| 27 |
NACH Clearing Notice |
| 28 |
Change in RTA for equity shareholders |
| 29 |
Consumer education for special mention accounts (SMA) and non-performing assets (NPA) classification |
| 30 |
RBI Retail Direct Scheme |
| 31 |
Rs. 2000 Denomination Banknotes withdrawal from circulation |
| 33 |
Card Wise ATM Cash withdrawal limits |
| 34 |
Penal Charges on Loan Accounts |
| 35 |
SEBI Guideline Notice |
| 36 |
Withdrawal of pension by old/ sick/ physically disabled/ differently abled pensioners |
| Customer Service - Other Notices |
|---|
| 1 |
Time Norms |
| 2 |
Deposit Insurance and Credit Guarantee Corporation |
| 3 |
Availability of Nomination facility |
| 4 |
Interest calculation on Deposits |
| 5 |
RBI Guidelines for SA interest calculation |
| 6 |
Regulations reg. PAN, TDS and Foreign Remittance |
| 7 |
Interest rates of retail loans |
| 8 |
Clean Note policy |
| 9 |
Features of Currency notes
Release of new series of coins
|
| 10 |
Cheque collection policy |
| 11 |
PLR and Base Rate |
| 12 |
Code of Bank's Commitment to Customers January 2018 |
| 13 |
Code of Bank's Commitment to Micro and Small enterprises
Government schemes For MSMEs FPRs list for Branches
|
| 14 |
a) Know Your Customer
b) List of KYC Documents
|
| 15 |
Periodic Update of KYC documents as per RBI guidelines |
| 16 |
Caution against fictitious offers of Remitting cheap funds Abroad |
| 17 |
Locker Dormancy Notice |
| 18 |
Guidelines for your ATM transactions |
| 19 |
Servicing you Safely |
| 20 |
List of Retail Bank Holidays State wise - 2025 |
| 21 |
DP Holidays (NSE BSE) for the year 2025 |
| 22 |
RBI Phishing Notice - Customer Awareness |
| 23 |
Deposit Policy |
| 24 |
Policy holder servicing Time Period - IRDA guidelines |
| 25 |
RBI Guidelines - Payment of Cheques Drafts Pay Orders Bankers Cheques |
| 26 |
Customer Service Committee - Milap Meeting |
| 27 |
Availability of AOFs in Hindi and other Regional languages |
| 28 |
Changes in date for FD opened under Quantum Optima facility |
| 29 |
Rights of Bank’s Customers - Pictorial Presentation of Basic Rights |
| 30 |
Customer Rights Policy |
| 31 |
Modification in ATM Cash withdrawal limits |
| 32 |
Non Availability of ramp and Nearest Branch & ATM QR code |
| 33 |
Guidelines for ATM transactions |
| 34 |
Safe Banking at ATM |
| 35 |
Do’s and Don’ts |
| 36 |
Integrated ombudsman scheme by RBI |
| 37 |
RBI guide on positive pay system |
| 38 |
Failed ATM Transactions policy, Customer Care and Nodal officer number |
| 39 |
FAQ for ATM transactions |
