Frequently Asked Questions

A Gold Loan is a secured loan offered by ICICI Bank against the pledge of your gold ornaments. The value of your loan depends on the purity and weight of the gold pledged. Once you repay the loan in full, your pledge gold is returned in the same condition.

You can pledge your gold ornaments at any ICICI Bank branch offering Gold Loan services. The bank values your gold and disburses a loan amount based on its value. The pledged gold remains securely stored until the loan is repaid.

Any Indian citizen aged between 18 and 85 years is eligible to apply. The applicant can be salaried, self-employed, a business owner or an agriculturalist.

ICICI Bank accepts gold jewellery and ornaments with purity between 18 to 22 carats. Gold coins will be accepted up to 50 gms only at borrower level.

Yes. You can start your application online through the ICICI Bank website or the iMobile app and then visit the nearest branch for gold valuation and loan disbursement.

• Quick disbursal and minimal documentation

• Transparent Fees & Charges

• Multiple repayment options

• Safety of the jewellery

• Multiple repayment options like NEFT, Cheque and RIB.

If the gold value drops significantly, the bank may ask for additional margin or repayment to maintain the LTV ratio.

Yes, once your previous loan is closed and the gold is released, you can reapply with the same gold.

You can repay and request consolidation, subject to ICICI Bank’s internal policies.

No, interest paid on a Gold Loan is not tax-deductible, as it’s a secured Personal Loan.

Yes, by repaying your ICICI Bank Gold Loan first, you may pledge the released gold with another bank.

Yes. According to RBI guidelines, the maximum LTV ratio is 75% and tenure limits are defined by product category.

• Two passport-size photographs

• Valid identity proof: Aadhaar Card / Voter ID / Passport / Driving Licence

• Address proof (any of the above documents)

• If the loan amount is above ₹1 lakh for agricultural purposes, proof of landholding is required.

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No, ICICI Bank Gold Loan does not require income proof such as salary slips or ITRs, as the loan is secured by the pledged gold.

Yes, PAN is mandatory for loan amount above 5 L.

A Gold Loan is issued in the name of a single applicant. However, the borrower can nominate someone for claim purposes.

No, currently Gold Loans are available only to resident Indians.

Applicants must:

• Be an Indian citizen aged 18 to 85 years

• Own gold ornaments of acceptable purity

• Provide valid identity and address proof.

The value is based on the purity and weight of the gold. The bank uses the prevailing gold rate to assess the loan amount. The valuation is done transparently in your presence.

On boarded trained appraisers having relevant experience carry out the valuation using relevant testing equipment.

You can get up to 75% of the gold’s market value, as per RBI’s Loan-to-Value (LTV) guidelines.

The loan amount is credited directly to your ICICI Bank savings account. If you do not have one, it can be transferred to another bank account through NEFT.

Once your gold is valued and documents are verified, the loan may be disbursed on the same day.

ICICI Bank accepts only gold ornaments and jewellery, and gold coins upto 50gms at borrower level is accepted .

The loan amount ranges from ₹3 lakh for new-to-bank customers in metro locations and ₹2 lakh in non-metro locations, up to ₹2 crore depending on the customer profile.

A nominal processing fee may apply. The exact amount will be communicated during the application.

Yes. If repayment is delayed, penal interest is charged in addition to the regular interest rate.

ICICI Bank allows prepayment or foreclosure. Applicable charges, if any, will be specified in your loan agreement.

Yes, GST is applicable on processing and service charges as per government regulations.

No. All charges are disclosed upfront in your loan agreement and sanction letter.

Interest rates start from around 8.75% per annum and vary based on the loan amount, tenure and product variant.

Loan tenure ranges from 6 months to 36 months, depending on the product and your preference.

Yes, ICICI Bank allows full prepayment or foreclosure before maturity.

Yes, you can make partial payments anytime. However, gold will be released only after full repayment.

Delayed payment attracts penal charges. Continuous non-payment may lead to the auction of your pledged gold.

You can repay through cheque, NEFT, online transfer or via the iMobile app.

Yes. ICICI Bank ensures the gold is fully covered against loss or damage while in custody.

No, once pledged and sealed gold loan packet cannot be opened until full repayment is done and loan closure.

Your gold will be returned in the same condition as when it was pledged.

ICICI Bank takes full responsibility for the safe custody of gold. Any such incidents are handled as per the bank’s internal policy.

Your gold is sealed in your presence and stored securely in bank vaults or strong rooms.

The Gold is realised on the same day once the account is closed with proper acknowledgement.

Yes. You can reclaim your gold by clearing all dues before the auction is executed.

Yes. The surplus amount after deducting outstanding dues and auction costs will be refunded to you.

The nominee or legal heir can claim the gold after repayment and submitting the required documents, such as a death certificate, ID proof and KYC.

After paying all outstanding dues, including interest and principal the gold loan account will be closed, the gold packet will be released to you with proper acknowledgement.

Submit updated documents at ICICI Bank branch.

No, as this is physical loan so it cannot be transferred.

The turnaround time for service requests as per the bank policy.

You can raise it through Net Banking, iMobile app or by calling Customer Care at 1800 1080.

You can escalate through the Grievance Redressal Matrix on the ICICI Bank website or contact the Nodal Officer.

You can check via ICICI Bank’s Net Banking, iMobile app or by visiting your home branch.

• Call: 1800 1080

• Email: You may write to us at customer.care@icicibank.com from your registered e-mail ID

• Visit: Nearest ICICI Bank Branch.