Safety tips for Pockets

With Pockets, your banking and financial transactions are at your fingertips.

Here are some precautions for safe and secure your Pockets transactions

Pay attention while accessing any URL.
- Do not browse untrustworthy websites or click on suspicious links. Exercise caution while clicking on links provided in any unsolicited e-mails and SMSes
- Only click on URLs that clearly indicate the website domain. Do extensive research before clicking on any link provided in a message. When in doubt, you can search for the organisation’s website directly using search engines to ensure that the websites you visited are legitimate
- Exercise caution towards shortened URLs, such as those involving bit.ly and tinyurl. Hover the cursor over shortened URLs (if possible) to see the full website domain or use a URL checker that will allow you to enter a short URL and view the full URL. You can also use the shortening service preview feature to see a preview of the full URL
- There are many websites that allow you to run a search based on a phone number and check whether or not a number is legitimate.
If you have to share your mobile with anyone else or send it for repair/maintenance
- Clear the browsing history
- Clear cache and temporary files stored in the memory as they may contain your account numbers and other sensitive information
- Block your mobile banking applications by contacting your bank. You can unblock them when you get the mobile back
Do not save confidential information such as your debit/credit card numbers,CVV numbers or PIN's on your mobile phone

Do not part with confidential information received from your bank on your mobile

Install an effective mobile anti-malware/anti-virus software on your smartphone and keep it updated

Keep your mobile's operating system and applications, including the browser, updated with the latest security patches and upgrades

Password-protect your mobile device to protect against unauthorised access. Set up a Pin/password that is difficult to crack

If possible, maximise the security features by enabling encryption, remote wipe and location tracking on device

Turn off wireless device services such as Wi-Fi, Bluetooth and GPS when they are not being used. The Bluetooth can be set up in invisible mode

Do not use "jailbroken" or "rooted" devices for online banking. Jailbreaking or rooting a device (the process of breaking into the phone's built-in operating system to control it outside the vendor's original intention) exposes the device to additional malware and gains administrative or privileged access of OS

Only download apps from official app stores such as Apple App Store and Google Play Store.

Never disclose personal information or online banking credentials via e-mail or text message as these can be used for identity theft

Log out from online mobile banking or application as soon as you have completed your transactions. Also make sure you close that window

Be aware of shoulder surfers. Be extra careful while typing confidential information such as your account details and password on your mobile in public places

In case you lose your mobile phone, please call our Customer Care to disable the Pockets application

Always check your bank or service provider’s website for Customer Care numbers or e-mail IDs. Genuine SMS messages received from banks usually contain a Sender ID (consisting of the bank’s short name) instead of a phone number in the sender information field. (Fraudsters/scammers manipulate caller ID apps and search engines to list themselves as Toll-Free Numbers. They then gain your trust and extract sensitive information like OTP, Passwords or Credit Card details)

Look out for valid Encryption Certificates by checking for the lock icon in the browser's address bar, before providing any sensitive information such as personal particulars or account login details.