SmartLock

SmartLock is a digital feature available on the iMobile App that allows you to lock and unlock multiple Banking Services without calling Customer Care or visiting a Bank Branch.

SmartLock covers locking and unlocking services such as iMobile, Net Banking, UPI, Credit Card and Debit Card.

You can log in to the iMobile App and click on ‘SmartLock’ available at the bottom right corner of the home screen.

Yes, services can be locked and unlocked in real time.

Yes, you can install the iMobile app again, activate it using required authentication and start using the same.

No, if UPI is locked, payments from all UPI applications will be blocked.

iMobile Services will be unavailable and a prompt will be displayed to the user to login and unlock. However, other Banking Services will continue to be operational

You can reach out to our helpline at 1800-1080 for assistance 24x7.

No, to use Net Banking again, you must unlock the service using SmartLock.

Credit Cards and Debit Cards will be locked temporarily and can be unlocked using SmartLock without calling Customer Care or visiting a Bank Branch.

Even when Banking Services are locked using SmartLock, scheduled Standing Instructions (SI) and e-mandates continue to process seamlessly.