Forex @ Click FAQs

Yes. Please use the ‘Track your Order’ option available on the ICICI Bank Net Banking/ iMobile application.

Forex@Click is an online platform through which you can purchase foreign currency notes and the Forex Prepaid Card at competitive rates at the click of a button. The forex will be delivered to your doorstep. You can also reload your Forex Prepaid Card using Forex@Click.

*ICICI Bank reserves the right to reject any forex transaction, if the documents submitted are not adhering to RBI guidelines and internal policies.

We offer two products through this platform - ICICI Bank Forex Prepaid Card and foreign currency notes. You may request any of these products as per your requirements.

Currently, these 2 products can only be purchased online. Any unspent amount has to be - returned within a period of 180 days from the date of receipt\ realisation\ purchase\ acquisition\ date of return of the traveller as the case may be. You can do so at any ICICI Bank Forex Servicing branch. For the list of such branches, please click here.

We currently offer the following currencies online:

1. For Foreign currency notes: USD, EUR & GBP
2. For ICICI Bank Forex Prepaid Card: USD, EUR, GBP, AUD, CAD, CHF, JPY, AED, HKD, SGD, THB, SAR, SEK, ZAR & NZD

You can purchase foreign exchange online through Forex@Click service of ICICI Bank when you are travelling abroad for any of the below mentioned purposes

• Private Visit (Leisure Travel)
• Education (Studies Abroad)
• Medical Treatment
• Emigration

For the delivery of forex requested, the following documents would be required:

1. Fill and sign the requisite form/s (Form A2 cum application and LRS declaration) to be submitted
2. Submit a copy of your passport
3. Show the original passport for physical verification
4. Be physically present at the location of delivery to handover the documents and receive the forex as requested.

Note: Documentation, other requisites for availing the facility is subject to change from time to time depending upon the FEMA/internal guidelines of the bank.

• Minimum transaction amount: USD 500 or it’s equivalent. (The minimum limit per product i.e Forex Prepaid Card or Currency Notes is USD 200 or it’s equivalent)
• Maximum transaction amount: USD 7,000 or it’s equivalent (subject to LRS limits)

For private visits abroad, other than to Nepal and Bhutan, you can buy foreign exchange up to an aggregate amount of USD 2,50,000 per financial year, irrespective of the number of visits undertaken during the year. All tour related expenses including cost of rail/road/water transportation; cost of Euro Rail; passes/tickets, etc. outside India; and overseas hotel/lodging expenses shall be subsumed under the limit of Liberalised Remittance Scheme (LRS). No foreign exchange is available for visit to Nepal and/or Bhutan for any purpose.

To buy forex online, please visit Forex@Click. For more information, please contact the nearest ICICI Bank Forex Servicing branch.

You can avail foreign exchange up to USD 2,50,000 or it’s equivalent for medical treatment abroad on a Self-Declaration basis in Form A2 and ‘Application cum declaration for purchase of foreign exchange under LRS of USD 2,50,000, without any estimate from a hospital/doctor in India/abroad.

However, in case the foreign exchange exceeds the above limit, the request needs to be supported by an estimate from a hospital/doctor in India/abroad.

Further, additionally an amount up to USD 2,50,000 per financial year is allowed to a person for accompanying as an attendant to a patient going abroad for medical treatment/check-up.

You can avail up to USD 2,50,000 or it’s equivalent (within the limit of LRS) for the purpose of education abroad.

To buy forex online, please visit Forex@Click. For more information, please contact the nearest ICICI Bank Forex Servicing branch.

Foreign exchange can be bought 60 days in advance from the proposed date of travel provided you are able to produce the required documents.

We request you to call our 24*7 Customer Care, for contact details please refer below mentioned link:

You can register for E-statement facility by applying

If you are an NRI in USA, UK, Canada, Australia, Singapore and UAE, you can simply post your documents to the local P.O. Box in your respective countries and save on courier charges.

You can also visit any ICICI Bank branch in India and submit the registration form.To refer to the updated list of our branches please, click here

For any clarification or more information, please call us on our 24-hour Customer Care or write to us through "Email us" option, at our website

Forex Prepaid Card and currency will be delivered in 2 working days. The Forex Prepaid Card will be activated after the documents are verified at the branch.

Please contact our Customer Care. Your money shall be refunded within 7-10 working days.

Please contact our Customer Care .

The Forex Prepaid Card and currency will be delivered in 2 working days. For any urgent requirement, please visit any ICICI Bank Forex Servicing branch. For the list of these branches, please click here.

Forex@Click is an online platform that allows customers to buy or sell foreign exchange for travel, education, business, or medical purposes, with an option for doorstep delivery.

Customers can purchase foreign currency notes, reload forex cards, and place outward remittance requests where permitted.

Yes, eligible services such as foreign currency purchase or sale and forex card reloads can be completed fully online.

Orders can be placed at any time, but processing and delivery depend on bank working hours and location-specific cut-off timings.

Major global currencies such as USD, GBP, EUR, CAD, AUD, SGD, AED, CHF, JPY, SEK, ZAR, SAR, THB, NZD, HKD.

Foreign exchange can be purchased for leisure travel, business travel, overseas education, medical treatment, emigration, and other permissible purposes under LRS.

Customers can purchase up to USD 2,50,000 or its equivalent per financial year under LRS.

Students may remit up to USD 2,50,000 per financial year, or more with valid supporting documents.

Customers can purchase up to USD 2,50,000 per year, or a higher amount with appropriate medical documentation.

Yes, NRIs can place orders as permitted under FEMA regulations.

Customers must provide documents such as a passport, visa, travel ticket, PAN card, and purpose-specific supporting documents.

Delivery or handling charges may apply depending on the order details and delivery location.

EMI options may be available under select credit card promotional offers, subject to eligibility.

Yes, online forex ordering uses secure banking channels along with mandatory KYC verification.

Order cancellation depends on the processing stage, and cancellation may not be possible once the order has been dispatched.

“Refund Now” is used for cancellations or refunds of unused balances.

The maximum limit is aligned with the RBI-prescribed annual LRS cap of USD 2,50,000.

No, once an order is placed it cannot be modified. Customers must cancel the order and place a new one.

“Reload Now” allows instant reloading of a forex card.

Customers can use the outward remittance option available on Forex@Click

Customers should share the relevant reference numbers, and excess charges will be refunded after verification.

Yes, customers can track their order through the order status page.

Customers should check the order status or contact customer support.

Doorstep delivery is subject to city availability, service coverage, and currency stock.

Yes, customers can pre-book foreign exchange for future travel.

Yes, subject to availability and applicable cut-off timings.

The typical delivery turnaround time is 24 to 48 working hours.

No, payment must be made only from the customer’s own bank account.