Forex @ Click FAQs
Basic Information
What is Forex@Click?
Forex@Click is an online platform that allows customers to buy or sell foreign exchange for travel, education, business, or medical purposes, with an option for doorstep delivery.
What products are available on Forex@Click?
Customers can purchase foreign currency notes, reload forex cards, and place outward remittance requests where permitted.
Can I buy and sell all these products through Forex@Click?
Yes, eligible services such as foreign currency purchase or sale and forex card reloads can be completed fully online.
Is Forex@Click a 24-hour facility?
Orders can be placed at any time, but processing and delivery depend on bank working hours and location-specific cut-off timings.
Which currencies are available online?
Major global currencies such as USD, GBP, EUR, CAD, AUD, SGD, AED, CHF, JPY, SEK, ZAR, SAR, THB, NZD, HKD.
Eligibility & Documentation
How much foreign exchange can I purchase for a private (leisure) trip abroad?
Customers can purchase up to USD 2,50,000 or its equivalent per financial year under LRS.
For what purposes can I buy foreign exchange online?
Foreign exchange can be purchased for leisure travel, business travel, overseas education, medical treatment, emigration, and other permissible purposes under LRS.
Interest Rate, Fee & Charges
How much foreign exchange can I purchase for medical treatment abroad?
Customers can purchase up to USD 2,50,000 per year, or a higher amount with appropriate medical documentation.
Can NRIs place Forex@Click orders?
Yes, NRIs can place orders as permitted under FEMA regulations.
What documents must be provided at the time of delivery?
Customers must provide documents such as a passport, visa, travel ticket, PAN card, and purpose-specific supporting documents.
Are there charges for doorstep delivery?
Delivery or handling charges may apply depending on the order details and delivery location.
How much foreign exchange can I purchase for overseas studies?
Students may remit up to USD 2,50,000 per financial year, or more with valid supporting documents.
Repayment & Tenure
Can I buy foreign exchange on EMI?
EMI options may be available under select credit card promotional offers, subject to eligibility.
Security, Custody & Safety
Is online forex ordering secure?
Yes, online forex ordering uses secure banking channels along with mandatory KYC verification.
Closure
What does “Refund Now” mean?
“Refund Now” is used for cancellations or refunds of unused balances.
Can I cancel my order at any time?
Order cancellation depends on the processing stage, and cancellation may not be possible once the order has been dispatched.
Service Requests & Account Management
Can I modify my order after placing it?
No, once an order is placed it cannot be modified. Customers must cancel the order and place a new one.
What does “Reload Now” mean?
“Reload Now” allows instant reloading of a forex card.
How can I send money abroad?
Customers can use the outward remittance option available on Forex@Click
What is the maximum order value allowed on Forex@Click?
The maximum limit is aligned with the RBI-prescribed annual LRS cap of USD 2,50,000.
Customer Service
Can I track my order?
Yes, customers can track their order through the order status page.
What should I do if I have not received my order after two days?
Customers should check the order status or contact customer support.
I was charged twice due to a server issue. What should I do?
Customers should share the relevant reference numbers, and excess charges will be refunded after verification.
Miscellaneous
Can I place my order today for travel next month?
Yes, customers can pre-book foreign exchange for future travel.
Can I buy foreign exchange if I am travelling in the next two days?
Yes, subject to availability and applicable cut-off timings.
What is the delivery turnaround time (TAT)?
The typical delivery turnaround time is 24 to 48 working hours.
Can I pay using any bank account?
No, payment must be made only from the customer’s own bank account.
Can I get doorstep delivery for all currencies?
Doorstep delivery is subject to city availability, service coverage, and currency stock.