FASTag FAQs

ICICI Bank FASTag is a device that uses Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas without stopping for cash transactions. The tag is read by the antennae at the toll plaza, and the toll amount is deducted automatically.

Yes, the Government of India has mandated FASTag for all M and N category vehicles (four-wheelers and above). Vehicles without a functional FASTag or with insufficient balance are liable to pay double the applicable toll amount in cash or through other electronic modes at National Highway toll plazas.

ICICI Bank FASTag offers several advantages, including cashless transactions, which save time and fuel by reducing wait times at toll plazas. Users receive instant SMS alerts for all transactions, making it easy to track expenses. Additionally, it provides access to a dedicated customer portal for statements and online recharges, ensuring a seamless journey.

ICICI Bank issues FASTags in different colors based on the vehicle class as defined by the National Highways Authority of India (NHAI). For example, Violet tags are for cars/jeeps/vans (Class 4), while other colors like Orange, Yellow, and Pink are assigned to various categories of trucks, buses, and construction machinery based on their axle count and size.

ICICI Bank FASTag is part of the National Electronic Toll Collection (NETC) program. It is accepted at all National Highway toll plazas across the country. Furthermore, it is increasingly being accepted at various State Highway toll plazas, select city parking lots, and for fuel payments at participating petrol pumps.

You can purchase an ICICI Bank FASTag offline by visiting any ICICI Bank branch. Additionally, the bank has set up Point of Sale (POS) terminals at various National Highway toll plazas, select petrol pumps, and Regional Transport Offices (RTOs) where you can provide documentation and get a tag issued instantly.

Yes, you can apply for an ICICI Bank FASTag online through the official ICICI Bank website or the iMobile Pay app. By filling in your vehicle details and uploading the necessary KYC documents, you can complete the application process. Once verified, the tag is couriered to your registered address.

Individual customers need to provide a copy of the vehicle’s Registration Certificate (RC), a passport-sized photograph, and a valid KYC document. Accepted KYC documents include a PAN Card, Aadhaar Card, Passport, Voter ID, or Driving License. The address on the KYC document should ideally match the delivery address.

Corporate entities must provide the firm's PAN Card, the Registration Certificate/Partnership Deed/Certificate of Incorporation, and the ID proof of the authorized signatory. For public or private limited companies, a Board Resolution or Power of Attorney authorizing the person to operate the account is also required.

While it is standard practice for the vehicle owner to apply for the FASTag, you can apply for one if you have the RC copy. However, the KYC documents of the applicant must be provided. In certain cases, like leased vehicles, additional documentation proving authorization may be requested by the bank.

A PAN Card is generally required as part of the KYC process to comply with financial regulations. If an individual does not have a PAN Card, they may submit Form 60 along with other valid Identity and Address proofs as per the bank's internal policy and RBI guidelines.

Physical inspection of the vehicle is generally not required if you are applying online or through a branch. However, the agent at a POS location (like a toll plaza) may inspect the vehicle to verify the vehicle class and ensure the tag is affixed correctly on the windshield.

Yes, you can apply for a FASTag using the vehicle’s Chassis Number. Once the vehicle is registered and you receive your permanent Registration Number (VRN), you must update these details in the ICICI Bank FASTag portal by uploading a copy of the new RC.

Any individual or corporate entity owning a vehicle of Class 4 or above is eligible to apply for an ICICI Bank FASTag. This includes owners of private cars, commercial fleets, buses, trucks, and earth-moving machinery. The applicant must have a valid Registration Certificate (RC) for the vehicle.

The security deposit varies by vehicle class. For cars, jeeps, and vans (Class 4), the deposit is ₹200. For light commercial vehicles, it may be ₹300, and for heavy trucks or buses, it can go up to ₹500. This deposit is refundable at the time of account closure, provided the tag is not blacklisted.

At the time of tag issuance, a minimum initial top-up is required to activate the account. For a Class 4 vehicle (cars), this is typically ₹200. This amount is credited to your FASTag wallet and is available for use at toll plazas immediately after activation.

If you recharge via the ICICI Bank portal using Net Banking or UPI, there are typically no convenience fees. However, if you use a Credit Card or certain third-party payment gateways, a small convenience fee plus GST may be applicable as per the payment service provider's terms.

No, the ICICI Bank FASTag account functions as a prepaid wallet. As per current regulations, no interest is paid on the balance maintained in the FASTag wallet or on the security deposit held by the bank.

No, ICICI Bank does not currently charge an annual maintenance fee for the FASTag. Once the tag is issued, you only pay for the toll transactions and any subsequent recharges you make to maintain the required balance.

If your tag is physically damaged or lost, you will need to pay a re-issuance fee. This is usually around ₹100 plus applicable GST. Once the fee is paid, a new tag is issued and linked to your existing wallet balance.

An ICICI Bank FASTag is valid for a period of 5 years from the date of issuance. As long as the tag is readable and not physically damaged, it will remain functional for this duration. After 5 years, you may need to apply for a fresh tag.

No, the ICICI Bank FASTag account functions as a prepaid wallet. As per current regulations, no interest is paid on the balance maintained in the FASTag wallet or on the security deposit held by the bank.

No, ICICI Bank does not currently charge an annual maintenance fee for the FASTag. Once the tag is issued, you only pay for the toll transactions and any subsequent recharges you make to maintain the required balance.

If your tag is physically damaged or lost, you will need to pay a re-issuance fee. This is usually around ₹100 plus applicable GST. Once the fee is paid, a new tag is issued and linked to your existing wallet balance.

Yes, there is a one-time joining fee of ₹99.12 (which includes the base fee plus applicable GST). This fee is charged at the time of account opening and tag issuance. This fee is non-refundable and covers the cost of the tag and registration.

If your wallet balance falls below zero due to a transaction, the tag will be "Blacklisted" or marked with "Insufficient Balance." You will not be able to pass through toll plazas using the electronic lane and may be required to pay double the toll in cash until the account is recharged.

To avoid blacklisting, always maintain a balance above the minimum threshold (usually ₹100–₹200 for cars). You can set up "Auto-Recharge" through your ICICI Bank account or regularly check your balance via the iMobile Pay app or by giving a missed call to the bank's dedicated number.

Yes, FASTag users can avail of monthly passes for specific toll plazas, which is particularly useful for frequent commuters. You can apply for a monthly pass through the NHAI website or the specific toll plaza's portal, and the pass will be linked to your ICICI Bank FASTag ID.

Limited KYC accounts, the maximum wallet limit is ₹20,000. For Full KYC accounts, you can maintain a balance of up to ₹2,00,000 in your ICICI Bank FASTag wallet at any given time.

An ICICI Bank FASTag is valid for a period of 5 years from the date of issuance. As long as the tag is readable and not physically damaged, it will remain functional for this duration. After 5 years, you may need to apply for a fresh tag.

Yes, it is safe. The FASTag uses passive RFID technology, meaning it does not have a power source and only transmits data when it is within range of a powered toll scanner. It cannot be used to track your vehicle's location remotely or to steal personal financial data.

The RFID readers used for FASTag have a specific frequency and encryption protocol. Standard handheld devices cannot easily "skim" or deduct money from your tag. Additionally, toll deductions only occur through authorized NETC-linked merchant terminals, ensuring a high level of security.

Bank sends an SMS notification to your registered mobile number for every transaction. If you receive an alert for a plaza you did not cross, or if the amount is incorrect, you can raise a dispute through the customer portal or by calling customer care.

No, you should never attempt to peel off a FASTag and move it to another vehicle. The tags are designed to be tamper-evident; once removed, the internal antenna usually breaks, making the tag useless. Furthermore, using a tag on an incorrect vehicle class is a violation of NHAI rules.

if the tag is correctly affixed and not obstructed by any metallic film or heavy stickers. If the tag is physically intact but fails to scan, it might be a technical fault. You can request a replacement tag through the ICICI Bank customer portal.

If your vehicle is stolen, you must immediately call the ICICI Bank FASTag customer care at 1800 2100 104. The representative will verify your details and block the tag to prevent unauthorized toll deductions. You should also report the theft to the local police.

Upon successful closure of the FASTag account, the remaining wallet balance and the refundable security deposit are credited back to the customer's linked bank account. This process usually takes 15 working days after the closure request is processed.

Yes, you must cancel your FASTag before handing over the car to the new buyer. Since the tag is linked to your bank account/wallet, you will be liable for any tolls the new owner incurs. Remove the tag physically and close the account via the ICICI Bank portal.

Direct balance transfer between two different FASTag accounts (even if both are with ICICI Bank) is generally not permitted. You must close the old account to get a refund and separately recharge the new account.

You can initiate closure by logging into the ICICI Bank FASTag portal, navigating to the "Service Request" section, and selecting "Tag Closure." You will need to provide a reason for closure and details of the bank account where the refund should be credited.

Log in to the FASTag customer portal, go to the "Statements" or "Reports" section, and select the date range you require. You can view or download the statement in PDF or Excel format, which is useful for tracking travel expenses and tax filings.

To change your registered mobile number, you typically need to submit a request through an ICICI Bank branch or contact customer care. For security reasons, this change may require re-verification of your KYC documents to ensure the account remains protected.

If your vehicle class is incorrect (e.g., a car assigned as a truck), you can raise a "Change of Vehicle Class" request through the portal. You will need to upload the RC copy and photos of the vehicle for the bank to verify and update the tag class.

ICICI Bank offers a WhatsApp Banking service. By saving the official ICICI Bank WhatsApp number (86400 86400) and sending "Hi," you can follow the prompts to check your FASTag balance, view recent transactions, and get recharge links.

While there isn't a standalone "FASTag app," all FASTag services are fully integrated into the iMobile Pay app. Users can manage their tags, recharge, and view transaction history under the 'Payments & FASTag' section of the app.

For any issues, you can reach out to the ICICI Bank FASTag customer care at 1800 2100 104. This number is dedicated to handling tag-related queries, blocking requests, and transaction disputes 24/7.

You can report a dispute by calling the toll-free number or logging into the customer portal. Provide the Transaction ID, Plaza Name, and Date. ICICI Bank will coordinate with the NETC and the respective toll plaza to investigate and process a refund if the claim is valid.

You can email your queries or complaints to fastag.support@icicibank.com. When emailing, ensure you include your Tag ID or Vehicle Registration Number and a detailed description of the issue for faster resolution.

If you were charged twice for a single crossing, contact ICICI Bank customer care with the transaction details. The bank will raise a "Chargeback" with the acquiring bank (the bank managing that specific toll plaza). Once verified, the excess amount is credited back to your wallet.

Visit the ICICI Bank FASTag website and use your registered mobile number or User ID to log in. You will receive an OTP (One-Time Password) on your registered mobile number to authenticate the login, providing access to your dashboard.

ICICI Bank has partnered with major oil marketing companies like HPCL and IOCL. You can use your FASTag to pay for fuel at participating petrol pumps by informing the attendant. The payment is processed via an RFID reader or the HP Pay/IOCL apps linked to your tag.

If your windshield is replaced, the old FASTag will be destroyed when removed. You must apply for a "Tag Replacement" through the ICICI Bank portal or a branch. A new tag will be issued for your vehicle and the existing balance will be carried forward.

Yes, NHAI offers discounts for local residents living within 20km of a toll plaza. To avail of this, you must apply for a specific "Local Resident Pass" at the toll plaza office and link it to your ICICI Bank FASTag.

No, as per Government of India guidelines, one vehicle can only have one active FASTag. Having multiple tags for the same vehicle is not allowed and can lead to technical errors or multiple deductions.

ICICI Bank provides a convenient missed call service. By giving a missed call to 801 092 8888 from your registered mobile number, you will receive an instant SMS with your current FASTag wallet balance.

Yes, ICICI Bank FASTag is accepted for contactless parking payments at several major airports in India, including Hyderabad, Delhi, and Mumbai. The parking fee is automatically deducted from your FASTag wallet as you exit the parking area.