Q2. Will you share the confidential details if you have received a call or SMS asking for your card details such as Card Number, CVV and OTP, etc., for verification or activating any service? and OTP etc. for verification or activating any service?

Q3. What will you do when you are defrauded?

Q4. What do you do when amount is debited but cash is not dispensed from the ATM ?

Q5. When does a customer have zero liability in an unauthorised electronic banking transaction ?