Yes, you can retain the residual balance on your Card.

Yes, to check the charges pertaining to Travel Card/Forex Card, click here. 

You can buy the Card at the Foreign Exchange Rate prevalent on the day of purchase, as offered by ICICI Bank or the Money Changers that the Card has been purchased from. Similarly, for refunds, the prevailing exchange rate on the day of refund will apply.

Yes, the ICICI Bank Multicurrency Forex Prepaid Card can be loaded with up to 15 currencies in a single Card. This Card can be used to transact in various countries using funds from the respective currency wallets at all VISA affiliated merchant outlets, ATMs and e-commerce platforms. The total amount loaded on a Card, all currencies combined, should be as per the prevailing Reserve Bank of India (RBI) and Foreign Exchange Management Act (FEMA) regulations.

The Card can be reloaded online through the iMobile app or Internet Banking.

• Log in to iMobile > Cards/Forex/PayLater > Reload

• Log in to Internet Banking > Cards & Loans > Reload

If the Cardholder is abroad, to reload the Card at a Branch, an authorisation letter from the Cardholder with the name and signature of the person who will place the request on the Cardholder’s behalf and acknowledge the transaction, will have to be obtained along with the following documents:

• Passport copy of the Cardholder

• Form A2 signed by the Cardholder

• Reload form signed by the Cardholder

• Identity Card of the person placing the request.

Log in to iMobile or Internet Banking to enable online transactions for your ICICI Bank Forex Prepaid Card. Once the transaction settings are activated -

• Visit the international merchant website

• Select Credit Card as the mode of payment

• Enter Card details and billing information

• Confirm to pay.

No, the Card cannot be used in India, Nepal & Bhutan. Balance inquiry is allowed free of cost at ICICI Bank ATMs in India (not available for Multicurrency Forex Prepaid Card). However, balance available on the Card will be reflected in INR (Indian Rupees) but the actual balance will be in the originally loaded currency. You can also generate a new ATM PIN at any ICICI Bank ATM in India, free of cost.

The funds will be credited at the prevailing rate on the day you apply for a refund. For online refund, log in to iMobile or Internet Banking or visit any Forex-enabled Branch. Refund for expired Cards can only be processed at Branches.

Usage of the ICICI Bank Forex Prepaid Card should be in accordance with the regulations of the RBI and FEMA. The minimum amount that can be loaded is <1> unit (i.e., USD 1, GBP 1 etc.). The maximum amount loaded should be done as per the FEMA, 1999 and prevailing RBI regulations.

For the latest charges and limits, click here.

Make sure you have enabled the Card for Online/POS transactions. Ask the merchant to swipe the Card on a Credit Card terminal that accepts VISA/Mastercard Cards. If the Card is still getting declined, visit any ATM to check the available balance on the Card. Customers can also withdraw cash from the ATM and settle with the merchant. Call 1800 1080 or your Relationship Manager for a follow up with the Merchant.

For transactions carried out in your base currency, no exchange rate is applicable. However, for transactions other than in the base currency, VISA/Mastercard wholesale rates* will apply. These rates are generally more advantageous than the rates offered by Money Changers.

*There will be a currency conversion markup of 3.5%, plus 18% Goods and Services Tax will be levied by the Bank.

Yes. You can own more than one ICICI Bank Forex Prepaid Card, but the purpose of travel needs to be different such as business or leisure.

It takes up to 3 hours for the refund to reflect in the account. In some cases, due to system issues, it may take 1 working day for the refund amount to reflect in the account.

Both the ATM PINs are sent to your registered mobile number and e-mail ID once the respective Cards are activated. The Primary Card’s ATM PIN is sent as soon as the kit is activated. The Secondary Card’s ATM PIN is generated once the Primary Card is closed/permanently blocked and the Secondary Card is activated. The ATM PIN can be changed by logging in to the iMobile app or Internet Banking.

Customers with a Corporate Forex Card would have to contact their Relationship Manager or visit any ICICI Bank Forex-enabled Branch for a Forex Card refund. Along with a request letter on the Corporate letterhead (signed by an authorised signatory), a Refund form and Passport copy need to be provided. The amount will then be credited to the Corporate Current Account (Company’s Account). In case the customer needs a refund in their own Savings Account, an NOC on a Corporate letterhead (signed by an authorised signatory), a Refund form and Passport copy will be required.

Dynamic Currency Conversion (DCC), also referred to as Cardholder Preferred Currency (CPC), is a service offered by merchants except VISA, in some countries. If you choose to use the DCC service, the merchant will convert the purchase price of goods or services at the Point-of-Sale terminal from the currency in which the price (i.e. the merchant’s local currency) is displayed to another currency (i.e. your home currency) using an exchange rate that typically includes a service fee. It is recommended that you do not opt for DCC settlement if offered by a merchant at the time of bill payment.

• When you check into a hotel or rent a car using your ICICI Bank Forex Prepaid Card, the merchant may block a certain amount on your Card. This is called pre-authorisation. It is recommended that you do not use a Forex Prepaid Card at the time of checking-in or initiating a rental. Any other Credit Card can be used for making reservations. Merchants will allow you to use your ICICI Bank Forex Prepaid Card at the time of settling your final bill.

• If you have used your ICICI Bank Forex Prepaid Card for check-in or while renting a car, ensure that at the time of final settlement you cancel the pre-authorisation and take a fresh authorisation for the actual bill amount. If this is not done, the pre-authorised funds may not be available to you immediately. Based on VISA norms, ICICI Bank may not be able to credit you the pre-authorised amount for up to 31 days from the date of pre-authorisation.

• Ask the executive to settle the final bill against the pre-authorisation.

• Ask the executive to cancel the pre-authorisation (reverse the amount) and settle the bill by taking an authorisation for the actual billed amount.

• Ask the executive to provide you with the cancelled or VOID Transaction Slip for the same transaction and present it to your bank for reversal of the unsettled transaction.

In the event that the Merchant neither reverses the amount nor provides you with the VOID Transaction Slip for submission at your bank, ICICI Bank will reverse the amount after the 31^st day from the date of the transaction. In case of an unsettled cash withdrawal transaction, the reversal will be released on the 11^th day from the date of the transaction.

During the purchase of an ICICI Bank Forex Prepaid Card, customers need to provide the following:

• Passport

• Form A2

• PAN

Additionally, customers will need to fill up and sign the ICICI Bank Forex Prepaid Card application form.

The Secondary Card can be activated by logging in to the iMobile app or Internet Banking. Additionally, you can call 1800 1080 and request a balance transfer. Your ATM PIN and Secondary Card PIN can also be generated through the mentioned modes. If you lose both Primary and Secondary Cards, another Replacement Card will be sent to your location upon your request.

In case of a Secondary Card, a new ATM PIN and Secondary Card PIN will be required. The Secondary Card PIN can be generated by logging in to the iMobile app or Internet Banking Additionally, you can call our Customer Care on 1800 1080.

Unlike usage of Cheques or services of Money Changers, the ICICI Bank Forex Prepaid Card ensures that you get 24x7 instant access to your funds and the most competitive foreign exchange rates. Since it is a Prepaid Card, it also helps you budget and plan your expenses with access to a wide network of support personnel in case you need assistance.

You can log in to Internet Banking with your User ID and Password. If you do not have an account with ICICI Bank, you will have to click on ‘Get User ID’ to generate a User ID. The User ID and Password will be sent to you through SMS. If you forget the User ID/Password or do not receive the same, you can click on ‘Get User ID’ or ‘Forgot Password’ to retrieve the credentials or generate afresh. After you log in:

• To view the dashboard of the Card, click on Cards & Loans > Forex & Prepaid Cards

• To either view the last 10 transactions or get the detailed statement e-mailed to your registered e-mail ID, go to ‘Transaction Statements’.

The Card will be shipped within 48-72 hours to select locations serviced by our courier partners.

Steps to use an ICICI Bank Multicurrency Chip Card:

1. The cashier inserts the Chip Card in the POS terminal.

2. The Chip Card must remain in the terminal till the transaction is completed.

3. If the merchant accidentally swipes the Card instead of inserting the Card, the terminal will automatically identify it as a Chip Card. The terminal will ask the cashier to insert the Chip Card instead of swiping it. If the POS terminal does not have chip facility, the Card can be used for normal magnetic stripe swipes.

Steps to use an ICICI Bank Multicurrency Chip Card:

1. The cashier inserts the Chip Card in the POS terminal.

2. The Chip Card must remain in the terminal till the transaction is completed.

3. If the merchant

If you forget the ATM PIN, you may generate the same by using any of the following modes.

• iMobile or Internet Banking

• Customer Care on 1800 1080

• Self-Care Portal

The Primary Card is your ICICI Bank Forex Prepaid Card which is received with the welcome letter. For identification purpose of the Primary Card, you can match the Card Number with the number mentioned in the welcome letter. The Secondary Card&nbs

The ICICI Bank Forex Prepaid Card is the perfect travel companion for all your international trips. Get the Forex Card of your choice by browsing the ‘Forex Prepaid Cards – Variants’ section. The power-packed ICICI Bank Forex Prepaid Card is a smart, convenient and secure alternative to carrying foreign currency while travelling overseas.

You can avoid currency rate fluctuations and save cross currency charges by loading your Card with 15 foreign currencies - USD, GBP, EUR, CAD, AUD, SGD, AED, CHF, JPY, SEK, ZAR, SAR, THB, NZD, HKD. Activate your Forex Prepaid Card and start using it to book international flights, hotels, etc. With this Card, you can make payments only through international websites and merchant outlets overseas.

Buy/Reload Now

Your Forex Prepaid Card needs to be loaded with funds at the time of purchase. You can use the Card for cash withdrawal or for shopping at merchant outlets. With each transaction, the remaining value on the Card decreases. You can continue using your Card until some funds remain in the Card Account. You can reload the Card with more funds before your next trip when you return to India.

This Card cannot be used in India, Nepal & Bhutan.

Schedule of Charges

Transaction fees:

• POS – NIL

• Online/E-commerce – NIL

Lost Card replacement fees:

• International location – USD <20.00>

• Indian location – USD <3.00>

Cross Currency fee or Markup fee is <3.5>% + Goods and Services Tax

All charges are exclusive of taxes. Goods and Services Tax - <18>% with effect from <Mar 1, 2020>

*Additional fees for ATM transactions may be levied by the bank owning the overseas ATM used for transaction

‘Cash@POS’ is a facility using which ICICI Bank Forex Prepaid Cardholders can withdraw cash by swiping their Card at merchant outlets

Maximum insurance cover for Personal Air Accident - Death only - is ₹ <10> lakh

This cover is available for Primary Cardholders up to the age of 69 and is applicable only overseas.

Section-wise Conditions:

Section I - Personal Air Accident Cover

• Mode of transit covered: Air

Section II - Missed Connecting International Flight During Transit

• This cover is applicable when the insured person has already taken the first international flight and the subsequent flight's scheduled departure time is at least six hours after the scheduled arrival of the first flight.

• Additional expenses for transport, accommodation and boarding will be paid subject to a maximum of the sum insured.

Section III - Loss of Travel Documents (Passport and Tickets)

• Time in excess of twelve hours is applicable for loss of travel documents.

• The cost of expenses due to loss of passport will be paid subject to a maximum of the sum insured.

• No claim will be payable for the loss or damage of travel documents in the event of:

  1. Confiscation of the documents by the police or other authority or

  2. Theft/loss not reported to the police within 24 hours (Delay in reporting).

Section IV - Hijacking

• <USD 125> per day will be paid subject to a maximum of seven days and the sum insured in excess of 12 hours

Section V - Delay in receipt of checked-in baggage

• Additional expenses incurred due to delay in receipt of checked-in baggage will be payable

• This cover will be applicable if the delay is more than twelve hours

• A non-delivery certificate must be obtained immediately from the airline

• A claim will be payable only if no compensation is paid by the airline.

Section VI - Lost Card Liability Insurance cover

• It is valid for all transactions <5> days prior to reporting/ <7> days post reporting including the date of reporting.

Section VII - Counterfeit Card Liability Insurance cover

• All Point of Sale (POS) transactions are covered under this, no PIN-based transactions are covered.

Exclusions: All covers exclude loss/damage/liability arising from terrorist activities.

For Insurance claims, please contact ICICI Lombard General Insurance on Toll-Free Number 1800-209-8888 / 1800-2666 or you can also e-mail at ihealthcare@icicilombard.com. ICICI Lombard Phone Banking Officer (PBO) will note the claim information from the customer. Internal checks will be carried out based on the card number provided for the cover applicable. Then the information will be forwarded to the expert for claim validity. If the claim is valid, the claim form is forwarded to the customer along with the list of supporting documents that are required to be submitted and then the cheque is sent to the customer within <30> days.

Note: The customer is automatically enrolled into the policy on the purchase of the card. The claim will be applicable only if on the incident date, the Forex Prepaid Card was active and had a positive balance. For Terms and Conditions please visit wwww.icicibank.com/travelcard.

You can call ICICI Bank Customer Care on 1800 1080. If you are outside India, you can call on <+91 22 3366 7777>.

Click here to check the country-specific contact numbers in case of emergency.

You can call ICICI Bank Customer Care on 1800 1080. If you are outside India, you can call +91 22 3366 7777.

You will get an SMS confirmation shortly after your card is loaded or reloaded. You may also call our Customer Care on 1800 1080 to know about your card balance or log in to Internet Banking to check the transactions anytime..

You may need a replacement card if you lose both the Primary Card and the Secondary Card. You can apply for a replacement Forex Prepaid card and it will be delivered to your registered address.

You can apply for a refund on the Forex Prepaid Card using the iMobile app or Internet Banking or by visiting any ICICI Bank Branch or FFMC (Full Fledged Money Changer). For details, call our Customer Care on 1800 1080.

You need to fill up a Refund Form and provide copies of your ICICI Bank Forex Prepaid Card and your passport.

The amount will be refunded directly to the Bank Account within 1 working day.

Refund for the expired card will be initiated only through the Branches.

If the card gets stolen, immediately call our Customer Care on 1800 1080 to report the loss of your card and it will be blocked.

Alternatively, you can log in to the iMobile app or Internet Banking to block your card.

For Insurance claim, please contact ICICI Lombard General Insurance on Toll-Free Number 1800-209-8888 / 1800-2666 or you can also e-mail at ihealthcare@icicilombard.com. ICICI Lombard Phone Banking Officer (PBO) will note the claim information from the customer. Internal checks will be carried out based on the card number provided for the cover applicable. Then the information will be forwarded to the expert for claim validity. If the claim is valid, the claim form is forwarded to the customer along with the list of supporting documents that are required to be submitted and then the cheque is sent to the customer within <30> days.

Yes, at some of the ATMs, the ATM receipt has the details of the amount withdrawn and the balance available.

In case you forget the ATM PIN, call Customer Care on 1800 1080 and request for a new ATM PIN. The new PIN will be sent in a password protected file to the registered e-mail ID of the customer. One can also reset/change the PIN by logging in to the iMobile app or Internet Banking or through the Self Care portal at https://inrprepaid.icicibank.com/customer/login.jsp

Chip Card, also known as the EMV Card, is named after EMVCo, the organisation responsible for setting the standards for payment card with chip. EMV stands for Europay, Mastercard and Visa. Due to the increasing fraud and misuse of the magnetic stripe cards, smart EMV Cards have been developed based on the EMV standards to enhance security. As a result, the Chip Cards provide more security against fraud compared to cards that solely rely on the data encoded in a magnetic stripe.

Yes, the ICICI Bank Forex Prepaid Card has a chip embedded on it. The chip on your Forex Prepaid Card provides additional security while initiating payments at the merchant outlets. The card is an EMV Chip and magnetic stripe-based contactless re-loadable card.

ICICI Bank Multi Currency Forex Prepaid Card is a prepaid foreign currency card that makes your foreign trips hassle-free and convenient. You can load this Prepaid Card with multiple foreign currencies in India and use it abroad to withdraw cash in the local currency from Visa / Visa Plus ATMs and merchant outlets accepting Visa Cards.

You can apply for this card through ICICI Bank Branches, iMobile app, Internet Banking and select Money Changers. The card also comes with features like- travel insurance, emergency assistance, advanced account management features and many other advanced features which are also available with higher card variants.

Yes, the ‘temporary block’ facility is available on the Forex Prepaid Card. In case you want to temporarily block the card for safety purpose, you can do it yourself by logging in to Internet Banking, iMobile app, Self Care portal or you can call ICICI Bank Customer Care on 1800 1080.

You can apply for a Forex Prepaid Card at select ICICI Bank Branches or select Full Fledged Money Changers. You can also apply for the ICICI Bank Forex Prepaid Card online and it will be delivered to your doorstep*.

*To know more, please refer to the ‘Buy Online’ section of the Forex Prepaid Card on the Bank’s website.

Please click here to locate the ICICI Bank Forex-servicing Branches.

Yes, ICICI Bank Forex Prepaid Card allows transactions (cash withdrawal and Point Of Sale transactions) in any local currency. For any currency other than the base currency, an exchange rate will be applicable.

Most ATMs have the facility to check the balance in the Forex Prepaid Card, in the local currency.

No, the ATM does not display foreign exchange rates that one can use before withdrawing cash. But post withdrawal of cash, it is possible to arrive at the exchange rate charged, through the amount withdrawn and the available balance.

You can place a request for a replacement Forex Prepaid Card by calling our Customer Care on 1800 1080 from your registered mobile number. Please prefix the number with the STD Code of your city. If you are outside India, you can call on <+91 22 3366 7777>. Or Write to customer.care@icicibank.com from your registered e-mail ID. The first delivery attempt will be made within 5 working days from the date of request.

Yes, MOTO transactions are allowed on the ICICI Bank Forex Prepaid Card. However, avoid initiating transactions in ‘Card Not Present’ situation. Also, avoid using your ICICI Bank Forex Prepaid Card for pre-authorisation transactions/ initiating a rental at the time of checking-in at hotels or Car rental.

The customer can maximise savings by swiping the card at the POS terminals to make payments, as there are no charges for POS usage provided the payment is made in the same currency as the card rather than withdrawing currency from ATMs which would incur ATM withdrawal charges.

The Forex Prepaid Card comes with advanced security features. To withdraw cash from the ATM, a customer needs the ATM PIN, which is available only to him/her. The ATM PIN is issued at the time of card purchase. The customer needs to remember the 4-digit PIN and destroy the kit in which the PIN is mentioned. The customer should not write the PIN on the card. The card would be blocked after 4 unsuccessful PIN attempts. This ensures that anyone having unauthorised access to the card cannot use the card.

Transactions at the merchant outlets are protected by signature. The merchant has to match the signature on the charge slip (produced by the Electronic Data Capture machine at the time of purchase) with the signature on the signature panel present on the reverse of the card. The customer must sign on the signature panel immediately on receiving the card.

The ICICI Bank Chip Card has a chip inside the card which makes payments at the merchant outlets even more secure. The card works on chip-based technology rather than magnetic stripe-based technology.

Steps to use an ICICI Bank Chip Card:

1. The cashier inserts the Chip Card in the POS terminal.

2. The Chip Card must remain in the terminal till the transaction is completed.

3. If the merchant accidentally swipes the Card instead of inserting the Card, the terminal will automatically identify it as a Chip Card. The terminal will ask the cashier to insert the Chip Card instead of swiping it. If the POS terminal does not have chip facility, the Card can be used for normal magnetic stripe swipes.

The replacement card would be couriered to the customer in an ‘Inactive’ status. The card can be activated by logging in to the iMobile app or Internet Banking. The customer can also activate the card by calling Customer Care on 1800 1080 from the registered mobile number and confirming the receipt of the card in proper condition. Without this verification, the card will not be activated for initiating transactions.

Yes, remote loading of the Forex Prepaid Card is possible. Here is the process:

Log in to the iMobile app > Cards/ Forex/ PayLater > Forex Prepaid Cards > Reload

Log in to Internet Banking > Cards & Loans > Forex & Prepaid Cards > Reload

If you are reloading the card from the Branch -

• Leave a signed copy of the Reload Form and authorisation with your family

• Your family member can then visit the designated ICICI Bank Branch or the authorised Money Changer with the Reload Form

• On submission of the required documents and receipt of payment, the card will be reloaded

• Alternatively, the card can also be reloaded online in real-time via iMobile app or Internet Banking.

If your card is lost or stolen, you should immediately contact Customer Care on 1800 1080 to report the loss/theft of your card and it will be blocked. Alternatively, you can also block your card through iMobile app or Internet Banking.

The Primary Card is attached with the Welcome Letter. The Secondary Card is attached on the last page of the booklet.

The Secondary Card is available only for the Sapphiro, Expressions Sapphiro, Student Sapphiro, Coral and Student Forex Prepaid Card variants. You will not get a Secondary Card for the Multicurrency Forex Prepaid Card variant.

No. The customer will receive a new ATM PIN along with the replacement card. The customer needs to use that for transacting at ATMs. The ATM PIN is triggered to the registered mobile number of the customer as soon as the replacement card is activated.

• Eligible Cardholders can avail the benefit by clicking on this link: https://visaforex.poshvine.com/ where they will have the option to login using the Card number of their Eligible Card and other details
• Eligible Cardholders can use their Card number to check the validity of this benefit
• After logging in, eligible Cardholders can copy the unique code from the offer tile and click on the link to visit the e-SIM / SIM card vendor's platform
• On the vendor's platform, eligible Cardholders have to select their preferred call plan details (as mentioned in the above table)
• Eligible Cardholders will receive an e-mail with a link to complete the KYC process by uploading the necessary details (as mandated by relevant telecommunications authorities)
• After KYC is completed, an option to select an e-SIM or a physical SIM card will be available in the drop-down menu on the SIM card vendor's platform
• For an e-SIM, a QR code will be sent via e-mail to activate the e-SIM. A list of compatible phones will be available on the platform
• For a physical SIM card, Cardholders must enter their delivery address and pay a delivery charge of ₹ 100 for the vendor to ship the SIM card to the Cardholder's address.

A Multi-Currency Forex Prepaid Card is single Prepaid Card that holds multiple foreign currency wallets. You can load up to 15 currencies on a single Card and use the appropriate currency automatically in the country you visit. You can thus avoid the charges and hassles of currency conversions.

You can use the Card for shopping at merchant outlets, payments at hotels and restaurants, cab payments / car rentals, travel bookings, online purchases on international websites and for withdrawing cash from supported ATMs.

The Card is accepted across millions of merchants and ATMs globally where Visa or Mastercard Cards are accepted. It cannot be used in India, Nepal or Bhutan as per usage rules of Prepaid Foreign Exchange Cards.

It is safer since it is PIN-protected and offers tracking through online portals which reduces the risk of loss. It is also easily reloadable and you can lock in the exchange rates while loading the Card, making spending predictable during foreign travel.

Yes. After enabling online usage through Net Banking or the iMobile app, you can shop on international e-commerce websites by entering the Card’s details in ‘Credit Card’ payment mode.

A wide set of currencies are available, including USD, EUR, GBP, CAD, AUD, SGD and more. The exact list varies as per Card variant. You can load multiple currencies on the same Card when you opt for the Multi-Currency Forex Prepaid Card.

The Card is generally valid for seven years from the date of issue. You can continue reloading and using it for different trips until expiry.

A Forex Prepaid Card (also known as Travel Card) is a reloadable Card that lets you load foreign currency onto it. It can be used abroad for retail purchases, ATM cash withdrawals and online transactions. It offers security, convenience and better control as compared to carrying cash.

Yes. Non-account holders can purchase the Card by submitting the required documents at select ICICI Bank Forex-enabled Branches and completing the mandatory verification process.

You must submit copies of a valid passport, PAN Card, proof of address and visa / travel documents where required, as well as Form A2. These documents support compliance with foreign exchange guidelines.

If you do not have an existing ICICI Bank Savings Account, then you will need to complete Video KYC.

If you do not have an existing ICICI Bank Savings Account, then you will need to complete Video KYC.

Any resident Indian can apply, whether they hold an ICICI Bank Account or not. Applications must follow KYC, FEMA and the Bank’s foreign exchange-related regulations.

POS (swipe machine) and online transactions in the same currency as loaded on the Card are free. Cross-currency usage attracts a fee of 3.5% + GST. ATM withdrawals abroad carry currency-wise charges as listed in the schedule of charges.

Some Card variants might have joining fees while others will not. Fee structures depend on the specific Forex Prepaid Card you choose and are displayed on the Bank’s website.

Certain Card variants charge a replacement fee if the Card is lost or damaged abroad. Replacement Card fees depend on the product type as listed in the Bank’s schedule of charges.https://www.icici.bank.in/personal-banking/cards/forex-cards/schedule-of-charges

Always choose to pay in the same currency loaded on your Card and decline Dynamic Currency Conversion (DCC). This avoids unnecessary conversion fees at merchants or ATMs.

Transaction limits are set by ICICI Bank and follow foreign exchange regulations. Limits might vary by currency type and Card type.

You can reload the Card easily through Net Banking, the iMobile app or at an ICICI Bank Branch. Online reloads are usually processed instantly for ICICI Bank Saving Account holders.

Yes. You can log into Net Banking or iMobile to reload the Card from anywhere. Funds appear on the Card once the Bank completes the processing.

Yes. You may claim a full refund of your unspent balance through a Branch or online. Refund is typically credited to your bank account as per the chosen refund mode.

Yes, partial refunds are possible. You can withdraw part of your balance back to your bank account while keeping the Card active for future travel.

Yes. You may keep the balance on the Card as per regulations. However, converting and refunding unused funds is recommended for rate clarity.

Yes, ATM withdrawals in foreign countries come with specific withdrawal fees depending on the currency. Limits and withdrawal caps also apply as per the Bank’s schedule of charges.

Delivery depends on your location. ICICI Bank arranges international replacement within an approximate working-day timeline, based on courier and destination.

Yes. Customer Care can instantly block your Card on your request to prevent misuse and guide you on further steps such as getting a replacement Card.

Check if the correct currency wallet has adequate balance, ensure online/POS transactions are enabled, try another ATM or contact Customer Care for support.

You can call Customer Care on 1800 1080 from India. If abroad, use the international number to access support anytime.

The transaction will be processed using another wallet with available funds, but cross-currency fees will apply. Loading the correct currency beforehand is recommended.

Certain Card variants support contactless transactions. You can tap at supported terminals for quick and secure payments.

Yes. Hotels may place a temporary hold on your Card for security. Ensure that your wallet has sufficient balance to avoid transactions being declined.

You can withdraw from ATMs that accept Visa/Mastercard Cards, depending on your Card type. Standard ATM network charges will be applied as per the schedule of charges.

No. The Card is exclusively for foreign travel and cannot be used for any payments, ATM withdrawals or online transactions within India, Nepal or Bhutan.

The Card uses chip and PIN technology for securing your transactions. Merchant transactions require signature verification and ATM transactions need your secure PIN.

Immediately contact ICICI Bank Customer Care or use iMobile or Net Banking to block the Card. You can request a replacement Card which is delivered internationally, subject to fees and availability.

Yes. Three incorrect PIN attempts may temporarily block the Card for safety. This prevents misuse in case the Card is lost or stolen.

Yes, online usage is safe once the Card is activated. However, always ensure websites are secure and legitimate before entering your Card details.

Keep the Card and PIN separate, enable alerts through the iMobile and SMS, check your statements regularly and avoid sharing Card details or OTPs with others.

You can request a replacement Card through Customer Care or a Branch. Your balance will be transferred to the new Card.

You can reload, block / unblock the Card, generate or change the PIN, check balance, view statements and monitor transactions securely.

Yes. The Self-Care Portal offers features like checking balance, changing PIN and reviewing transactions.

Yes. ICICI Bank allows you to control usage settings such as online limits, ATM limits or POS limits through digital channels like Net Banking and iMobile.

Enable international online transactions on your Card through the iMobile or Net Banking before performing online purchases.

Yes. You may hold multiple Cards, as long as they follow regulatory guidelines.

You will get alerts via SMS and e-mail for key activities like ATM withdrawals, POS usage, online payments and reloads.

You can change your PIN through iMobile, Net Banking or the Self-Care Portal using secure authentication steps.

Yes. You can request Closure at a Forex-enabled Branch, ensuring all balances are refunded and no pending transactions remain.

You can reload the Card up to the permitted limit under FEMA guidelines. Online reloads through Net Banking or iMobile are allowed up to ₹ 150,000 per day, including charges.

You may contact the nearest Branch or call Customer Care. They will check outstanding transactions and process your refund request accordingly.