Prepaid Card FAQs

PAN details can be updated through any of the below modes:

For updation of PAN, download and register on the Pockets app from your registered mobile number.

Link for Android: https://play.google.com/store/apps/details?id=com.icicibank.pockets

Link for IOS: https://apps.apple.com/in/app/pockets-by-icici-bank/id893982636

To update PAN details on your Prepaid Card, send a PAN updation request mentioning your complete Card number and PAN number, along with a self-attested PAN Card copy from your registered e-mail ID to prepaidsupport@icicibank.com or your RM’s e-mail ID.

As per the Reserve Bank of India (RBI) Circular on Depositor Education Awareness Fund (DEAF) dated Mar 21, 2014, funds in accounts/ deposits/ cards that are inoperative/ unclaimed for 10 years or more will be transferred to RBI's DEAF Scheme. For example: A card has expired on Jan 1, 2015. The unutilised balance on this card will be due for transfer to the RBI DEAF Scheme on or after Jan 1, 2025. The cardholder will receive quarterly reminders through SMS/E-mail to claim the unutilised funds before that date. Note: Please ignore SMS/E-mail if you have already claimed the refund or new replacement card has been issued.

You can claim any unutilised amount by:

• Writing to us at customer.care@icicibank.com from your registered e-mail ID
• Calling our Customer Care on 18001080
• Visiting any Branch

Note: Please ignore SMS/E-mail if you have already claimed the refund or new replacement card has been issued.

Request for replacement card can be initiated by calling our Customer Care on 18001080

Yes, you can get a refund of the unutilised amount/ card replacement. However, this is as per the discretion of the Bank based on the type of product and other details as the case may be.

You can initiate a refund request by submitting the required documents through your registered e-mail ID to customer.care@icicibank.com or by visiting any ICICI Bank Branch. However, the refund is as per the discretion of the Bank based on the type of product and other details as the case may be.

Documents required for a refund process to be initiated are:

• Request letter (format attached in Annexure)
• Cancelled cheque
• Self attested ID proof

Documents required for a claim are:

• Request letter (format attached in Annexure)
• Cancelled cheque
• Cardholder’s death certificate
• Document establishing relationship of legal heir with the Cardholder/Succession Certificate
• Nominee/legal heir photo ID proof

<Mon DD, YYYY>

To,

The Branch Manager

ICICI Bank Limited
<Location/Address>

Refund of amount transferred to Reserve Bank of India (RBI) DEAF from ICICI Bank Prepaid Card <XX1234>

Dear Sir/Madam,

As per the RBI guidelines on the DEAF scheme dated <May 27, 2014>, the funds from my ICICI Bank Prepaid Card <XX1234> have been transferred to the RBI DEA Fund.

Request you to consider this application as a claim for refund and credit the refund proceeds to my below mentioned Bank account.

Name of Bank:
Branch:
IFSC:
Account Number:
Account Name:

Sincerely,

Name:

Date: <Mon DD, YYYY>

Enclosures: Self-attested ID Proof, Cancelled cheque.

Complete Re-KYC by sending an e-mail from your registered ID to prepaidsupport@icicibank.com mentioning ‘No change in KYC information’.

Please refer to the sample format below:

<Subject> Re-KYC Update – No change in KYC information

Dear Team,

This is with reference to my ICICI Bank Prepaid Card No <XXXXXXXXXXXXXXXX>. I confirm that there is No change in my KYC information.

Sincerely,

<Cardholder Name>

<Cardholder Mobile Number>

Complete Re-KYC by sending the below details to prepaidsupport@icicibank.com from your registered e-mail ID. Post receiving the details, our registered business correspondent agent will visit your address at your preferred time to update the Re-KYC through Biometric.

• Cardholder Name:
• Card Number:
• Registered Mobile Number:
• Complete Address:
• Preferred Date & Time to contact:

You can reactivate their ICICI Bank Prepaid Card by sending an SMS from your registered mobile number with the below keywords to 5676766 or 9215676766.

PCACTIVE Last 4 digits of CardExpiry date of Card in MM/YY.

Download ICICI Bank Pockets app from the App Store/Play Store and avail the below services from the Prepaid Cards tab.

Access a dedicated Self-Care portal at https://inrprepaid.icicibank.com/customer/myAccounts.action for the below services:

Reach out to ICICI Bank Customer Care on 1800 080/022-50405238, for the below services:

You can submit any one of the following documents as an ID and Address proof:

• Aadhaar Card

• Passport (valid)

• Driving Licence

• Voter ID Card

As per RBI guidelines, the below documents are considered OVDs:

• Aadhaar Card

• Passport (valid)

• Driving Licence

• Voter ID Card

   

Any of the above documents is eligible as an ID and Address proof.

As per RBI guidelines, OVD / ID and Address proof is mandatory for Full KYC Prepaid Cards. In case you have received communication from ICICI Bank for updation of ID and Address proof, please contact the Bank to update the same using the Re-KYC options.

As per RBI guidelines, availability of ID and Address proof is mandatory in Full KYC Prepaid Cards. In case ID and Address proof is not updated against your Prepaid Card even after the Bank has issued you a notification regarding the same, the Bank will have to restrict the uses of the Card or consider blocking the Card to avoid any unauthorised use. This is as per regulatory guidelines.

ID and Address proof can be updated through the Full KYC process. For completion of full KYC process and updation of ID and Address proof, please contact your Relationship Manager (RM) with the below details:

• Cardholder Name

• Card Number

• Registered Mobile Number

• Complete Address

• Preferred Time to Contact

   

Alternatively, you can e-mail us at prepaidsupport@icicibank.com with the above details. Post receiving the details, our registered business correspondent agent will visit your address at your preferred time to update the Re-KYC.

If the KYC process is not completed, your Prepaid Card will be blocked and you will not be able to load or use the Card, as per regulatory guidelines.

You will receive a confirmation SMS / e-mail once your KYC documents have been verified and updated in our records.

No, updating KYC documents is free of cost.

You may contact ICICI Bank Customer Care at 1800 1080 or write to us at prepaidsupport@icicibank.com

Yes. As per RBI guidelines, updation of PAN is mandatory for Prepaid Cards. In case you are a PAN Card holder, the same is required to be mandatorily updated against your Prepaid Card.