BizPay Card FAQ’s
Basic information
What is the primary purpose of the BizPay Card?
Multiple incorrect PIN attempts typically result in temporary card blocking to protect against fraud; contacting customer support or using the self-service portal can restore access after identity verification and PIN reset procedures.
Where can the BizPay Card be used?
It can be used within India for POS payments, online transactions, ATM withdrawals and Cash-at-POS at select merchants.
Is BizPay a credit card or a prepaid card?
BizPay is a prepaid card. Employees can only spend the amount loaded by the corporate.
Is BizPay suitable for small businesses and startups?
Yes. BizPay helps small and growing businesses manage expenses efficiently, reduce manual processes and improve financial discipline.
Eligibility and documentation
What KYC process is required?
Biometric KYC is mandatory before full card activation.
Do corporates need to submit documents?
Yes. Corporate KYC documents and authorised signatory details must be provided.
Is Aadhaar mandatory for BizPay KYC?
Aadhaar-based biometric authentication is typically used.
Who is eligible to receive a BizPay Card?
Only employees or authorised individuals connected to the corporate.
Can individuals apply directly?
No. BizPay can only be issued through a registered corporate entity.
Interest rate, fees and charges
How can corporates apply for BizPay?
Corporates apply through their Relationship Manager or Business Banking team by submitting corporate KYC documents such as registration proof and authorised signatory details. Once ICICI verifies the documents, the organisation is onboarded and receives access to the BizPay admin portal. Through this platform, companies can request cards, set spending limits, load funds and monitor transactions. ICICI provides onboarding support to ensure smooth implementation. Additional cards can be issued individually or in bulk, making BizPay scalable and efficient for growing corporate needs.
What is the issuance fee?
₹499 plus GST.
What is the annual fee?
₹249 plus GST from the second year onward.
Are ATM withdrawals chargeable?
Yes, standard prepaid ATM charges apply.
Are balance inquiries chargeable?
Free at ICICI ATMs; nominal fees may apply at others.
Is GST applicable on fees?
Yes, GST applies to all BizPay-related charges.
Credit limit and usage
What is the maximum balance allowed?
₹1,00,000 at any given time.
What is the annual transaction limit?
₹50,00,000 per year.
Does BizPay allow ATM withdrawals?
Yes, subject to corporate permissions and applicable charges.
Can BizPay be used for online purchases?
Yes, with OTP authentication.
Is international usage permitted?
No. BizPay supports only domestic INR transactions.
Reward & Offers
Does BizPay offer reward points?
No. BizPay is intended for controlled business spending, not rewards.
Add-on and insta cards
Does BizPay support multiple employee cards?
Only once card can be issued per customer.
Are virtual BizPay Cards available?
Physical cards are standard; virtual options may be available depending on configuration.
Billing and payments
Does BizPay provide monthly statements?
Yes monthly statements can be downloaded via corporate portal or self care portal. Corporates can download detailed transaction logs.
How can employees check their card balance?
Via ICICI ATMs, POS balance inquiry or customer care.
EMI and loans
Can BizPay purchases be converted into EMI?
No, as BizPay is a prepaid product.
Account closure and refunds
What happens to unused BizPay Card balance? (DETAILED)
Unused balances belong to the corporate. When a card is no longer required—such as after an employee exit or project completion—the corporate can request a refund through ICICI Bank. After verification, the remaining amount is transferred to the corporate’s registered account. Employees cannot claim refunds directly. Corporates should review inactive cards regularly to maintain accurate accounts and optimise the use of funds.
How can a BizPay Card be closed? (DETAILED)
A BizPay Card can be closed only by the sponsoring corporate. The administrator submits a closure request through the Relationship Manager or authorised channel. Before closure, remaining balances must be refunded or transferred. Once processed, the bank permanently deactivates the card. Regular closure of inactive cards helps maintain accurate reporting and strengthens financial control.
Service requests and account management
How do corporates reload BizPay Cards? (DETAILED)
Reloads can be done through NEFT, IMPS, UPI or the ICICI Bulk Load Portal. NEFT/IMPS/UPI transfers must include accurate references to ensure the correct card is credited. IMPS and UPI provide instant balance updates, ideal for urgent operational needs. Large organisations may use the Bulk Load Portal to reload multiple cards at once, reducing manual work. Real-time monitoring helps corporates manage funds efficiently and ensure uninterrupted usage by employees.
How can a BizPay transaction dispute be raised? (DETAILED)
A dispute is initiated when an employee reports an issue to the corporate administrator. The admin submits the dispute through Customer Care providing transaction details such as date, amount, merchant and issue description. ICICI investigates by reviewing authentication logs and working with the merchant’s acquiring bank. Resolution time varies depending on documentation and evidence. Corporates can track status through their Relationship Manager. Quicker reporting improves chances of successful resolution.
Miscellaneous
Can BizPay be used for fuel or travel?
Yes, at prepaid-enabled merchant outlets.
Does BizPay support Cash-at-POS?
Yes, at participating merchants.
Can BizPay be linked to UPI?
UPI linkage depends on regulatory and product guidelines.
How quickly do IMPS reloads reflect?
Generally instant.
Are merchant controls available?
Yes, corporates can block or allow specific merchant categories.
Can BizPay be used on international website
No, domestic use only.
Can cards expire early?
Only if voluntarily replaced by the corporate before the expiry date.
How can corporates or employees contact ICICI?
By calling 1800 1080 or contacting the Relationship Manager.
Does BizPay support Tap-to-Pay?
Yes the card supports tap-to- pay functionality.
Can BizPay track GST-eligible expenses?
Yes, through digital transaction logs.
Can ATM withdrawals be disabled while retaining POS usage?
Yes, through administrative controls.
What alerts does BizPay support?
Alerts for loads, declines, withdrawals and other key events.
Can cards be deactivated in bulk?
Yes, via the corporate portal or Relationship Manager.
Are statements downloadable?
Yes, from the corporate portal.
Can BizPay help reconcile employee expenses?
Yes, through MIS reports and transaction history.
Can BizPay be used at petrol pumps?
Yes, at POS terminals that support prepaid cards.
Can BizPay be suspended due to incomplete KYC?
Yes, until KYC is fully completed.
Are cardholder names mandatory?
No, personalisation is optional
Benefits
What are the main benefits of the BizPay Card?
It offers real-time tracking, configurable limits, secure digital usage and simplified audits.
Does BizPay help reduce fraud and misuse?
Yes. DI chip security, OTP authentication, biometric KYC and corporate controls significantly reduce risk.
Security, custody and safety
How secure is the BizPay Card?
BizPay uses DI chip security, OTP authentication, biometric KYC and corporate-level controls to ensure a secure transaction environment.
How can a lost BizPay Card be blocked? (DETAILED)
A lost or misplaced BizPay Card should be blocked immediately to prevent unauthorised use. Employees can call ICICI Customer Care at 1800 1080, block it via Net Banking or the iMobile app (if enabled), or ask their corporate admin to block it through the BizPay portal. Once blocked, the card becomes inactive across POS, ATM and online channels. A replacement can be issued after verification. Immediate blocking protects corporate funds and prevents misuse.
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