Service Channels
| Requests* | Imobile for Android users | Imobile for IOS users | Internet Banking / Service request | Phone Banking (Voice Channel) | Registered email id |
WhatsApp Banking | |
|---|---|---|---|---|---|---|---|
| Account details | |||||||
| Updation of Re- KYC | N | Y | Y | Y | N | Y | N |
| Conversion of Resident account to NRO account | N | N | N | Y | Y (The team will guide through DIY journey or Physical form) | N | N |
| Activation of Inactive Acccount | Y | Y | Y | Y | Y | Y | N |
| Activation of Dormant Acccount | N | Y | Y | Y | Y (If one account active in customer ID) | Y | N |
| Transfer of Account | Y | Y | Y | Y | Y | Y | N |
| Register for E-statement facility | Y | Y | Y | Y | Y | Y | N |
| Conversion of Minor to Major | N | N | N | N | N | N | N |
| Additional Account opening | |||||||
| Open Savings Account (NRE/NRO) | N | Y | Y | Y | N | Y | N |
| Open Fixed Deposit (NRE/NRO/FCNR) | Y | Y | Y | Y | Y | Y | Y |
| Open Recurring Deposit (NRE/NRO) | Y | Y | Y | Y | Y | Y | N |
| Rupee Plus Plan | N | N | N | N | N | N | N |
| Card related | |||||||
| Linking Of A/c To ATM/Dr Card | N | Y | Y | N | N | N | N |
| Block ATM/Debit card-AC | Y | Y | Y | Y | Y | Y | Y |
| Unblock ATM / Debit Card | Y | Y | Y | Y | Y | N | Y |
| Cheque / Financial request | |||||||
| Instruction for cheque on hold | Y | N | N | N | Y | Y | N |
| Stop Cheque Payment | Y | Y | Y | Y | Y | Y | N |
| Funds transfer within cust id / registered billers | Y | Y | Y | Y | Y | N | N |
| Funds transfer through NEFT/ RTGS | N | Y | Y | Y | N | N | N |
| Funds transfer through IMPS using IFSC | N | Y | Y | Y | N | N | N |
| Funds transfer through IMPS using MMID | N | Y | Y | Y | N | N | N |
| Demand Draft Request | Y | N | N | Y | Y | N | N |
| Repatriation of Funds via Wire transfer / Foreign Currency Demand Draft | N | Y | Y | Y | N | N | N |
| Bill payments | N | Y | Y | Y | N | N | N |
| Deliverables | |||||||
| Redespatch cheque/ demand draft / card / cheque book | Y | Y | Y | Y | Y | Y | N |
| Cheque Book request | Y | Y | Y | Y | Y | Y | N |
| ATM / Debit Card request | Y | Y | Y | Y | Y | N* (First time issuance and renewal Debit card) | Y |
| ATM/ Debit Card pin request | Y | Y | Y | Y | Y | N | Y |
| Statement (Email / Physical) request | Y | Y | Y | Y | Y | Y | Y, Only through Email |
| Internet/Mobile Banking | |||||||
| Register for Internet Banking facility | N | N | N | N | Y | Y | N |
| Register for Mobile Banking facility | N | N | N | N | Y | N | N |
| Reissue / Enabling Internet Banking User ID | N | Y | Y | Y | Y | N | N |
| Know Internet Banking User ID | N | Y | Y | Y | Y | N | N |
| Reissue of Internet Banking login Password | N | Y | Y | Y | Y | N | N |
| Linking of accounts to User ID | Y | Y | Y | Y | Y | N | N |
| Enable Grid/Password facility | N | N | N | N | Y | Y | N |
| Enable 3D secure | Y | N | N | Y | Y | Y | N |
| Joint Applicant / Nominee related | |||||||
| Name Deletion | N | N | N | N | N | N | N |
| Addition of Joint Applicant | N | N | N | N | N | N | N |
| Add a Nominee | N | Y | Y | Y | N | Y | N |
| Delete a Nominee | N | Y | Y | Y | N | Y | N |
| Change the existing Nominee | N | Y | Y | Y | N | Y | Y |
| No Nominee Declaration | N | N | N | N | N | Y | N |
| Mandate Holder | |||||||
| Add a Mandate | N | Y | Y | Y | N | N | N |
| Cancel a Mandate | N | N | N | Y | N | N | N |
| Update the existing Mandate | N | N | N | N | N | N | N |
| Cheque Book request | Y | Y | Y | N | Y | N | N |
| ATM Card Request | Y | Y | Y | Y | Y | N | N |
| Pin for ATM/ Debit Card | Y | Y | Y | Y | Y | N | N |
| NRI Pro / Premia related | |||||||
| Downgrade from SELECT/ PREMIUM to NRI savings Accounts and issue regraded card | Y | N | N | N | Y | Y | N |
| Family ID creation | N | Y | Y | Y | N | Y | N |
| Upgrade to NRI PREMIA / PRO | Y | Y | Y | Y | Y | N | N |
| Request for NRI Platinum Card (Only for NRI SELECT customers) | Y | Y | Y | Y | Y | N | N |
| Request for NRI World Debit Card (Only for NRI PREMIA customers) | Y | Y | Y | Y | Y | N | N |
| Reset of POS/Cash Withdrawal Limits of NRI Platinum/NRI World debit card | N | Y | Y | Y | N | N | N |
| Personal details | |||||||
| Updation of Landmark /Pincode | Y | N | N | Y | Y | Y | Y |
| Updation of PAN number | Y | Y | Y | Y | Y | Y | Y |
| Name Change | N | N | N | N | N | N | N |
| Signature Change | N | N | N | N | N | N | N |
| Update Email ID | N | Y | Y | Y | Y | N | Y |
| Update Contact Number | Y | N | N | N | Y | N | N |
| Address Change | N | Y | Y | Y | N | N | Y |
| Mobile updation | N | N | N | N | Y | N | N |
| Renewal / Closure of Accounts and Deposits | |||||||
| Renewal of Fixed Deposit | Y | Y | Y | Y | Y | Y | N |
| FD Advice / Deposit Confirmation Advice (DCA) | Y | Y | Y | Y | Y | Y | N |
| Closure of Savings Account | N | N | N | N | Y (Single (MOP) account with balance less than 1000) | Y (Single (MOP) account with balance less than 1000) | N |
| Premature Closure of NRE FD / NRO FD / NRE RD / NRO RD / FCNR (B) Deposit | Y | Y | Y | Y | N | N | N |
| On Maturity Closure of NRE FD / NRO FD / NRE RD / NRO RD / FCNR (B) Deposit | Y | Y | Y | Y | Y | Y | N |
| Tax related | |||||||
| DTAA facility for a/c in same custid (if documents submitted in current FY) | Y | Y | Y | Y | Y | Y | N |
| Apply for DTAA (Double Tax Avoidance Agreement) | Y | Y | Y | Y | Y | Y | N |
| TDS Certificate issuance | Y | Y | Y | Y | Y | Y | N |
| Interest Certificate issuance | Y | Y | Y | Y | Y | Y | N |
| Form 60 updation | N | Y | Y | Y | N | Y | N |
| FATCA details updation | N | Y | Y | Y | N | Y | N |
| DEAF refund | N | N | N | N | N | N | N |
| Reversal of charges | Y | N | N | N | Y | Y | N |
*You can also visit our branches in India or send the duly filled in physical request forms to our correspondence address mentioned on the forms.
Disclaimer: |
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