- I understand that access for digital banking will be enabled within 1 working day as per the given consent. Further, I understand that by opting ‘Yes’ for digital access, I authorize ICICI Bank to enable provisions of internet banking and mobile banking services on terms and conditions as available on the website at www.icici.bank.in under Terms & Conditions and I agree to abide by the same. To know more about the internet banking terms and conditions, visit www.icici.bank.in → Terms & Conditions → Digital Banking → Internet Banking Service. To know more about the mobile banking terms and conditions, visit www.icici.bank.in → Terms & Conditions → Digital Banking → Mobile Banking.
- The consent provided shall not only be applicable to this new savings account but are also applicable to all the existing accounts under the same customer ID.
- The consent provided shall lead to the delivery of mandatory digital banking alerts to my registered mobile number via SMS. I further acknowledge the recommendation to provide a registered email address to ensure the receipt of mandatory digital banking alerts to my registered email address.
- I understand that to revoke the usage of digital banking access, I am required to issue a formal revocation request to ICICI Bank through the prescribed modes, which currently includes submitting a physical request by visiting the nearest branch or by making a request through phone banking channel. I understand that the revocation request once received will take 10 (ten) working days to take effect and that the digital banking access shall remain in full force and effect during such period. The Bank will not be held responsible for any failure/non fulfilment of transaction due to such revocation of services.
- I understand that in the event the User gives an instruction to ICICI Bank to debit his/her Account for payment of an amount from the Account, the instruction shall be executed on a real time basis unless otherwise specified by ICICI Bank to the User. Hence, the User shall not be able to give any instruction to ICICI Bank to stop the payment from the Account and the amount debited from the Account shall not be reversed back to the Account. However, if the User has scheduled a transaction to be processed on a future date and wishes to cancel the transaction and/or give any instructions to ICICI Bank to stop the payment from the Account, the User shall be required to make such cancellations / give stop payment instructions online one day prior to the schedule date of the transaction.
- I understand that to raise a grievance, I can contact the Bank on the following channels: by calling over the phone at 18001080, sending an e-mail to customer.care@icicibank.com, or by visiting the nearest branch. I also understand that the Bank’s grievance redressal process and helpdesk contact details as amended from time to time are available on Bank’s website at www.icici.bank.in For more details visit www.icici.bank.in → Customer Service Policies → Grievance Redressal Policy. For Helpdesk details visit www.icici.bank.in → Customer Service → Contact Us.
- I understand that in the event of any unauthorized electronic banking transactions, I will bear zero responsibility only if the unauthorized transaction is reported within 3 working days from the date of receiving the communication. I understand that further the liability will be as follows:
- In cases where the loss is due to my negligence, such as where I have shared the payment credentials, I will bear the entire loss until I report the unauthorized transaction to the bank. Any loss occurring after the reporting of the unauthorized transaction shall be borne by the bank.
- In cases where the responsibility for the transaction lies neither with the bank nor with myself, but lies elsewhere in the system and, when there is a delay (of four to seven working days after receiving the communication from the bank) on the part of the customer in notifying the Bank of such a transaction the per transaction liability of the customer shall be limited to the transaction value or the amount as may be prescribed by the relevant regulation, whichever is lower.
- I understand to refer to the customer relations policy for more details on the risks and liabilities of the customer in cases of such unauthorized electronic banking transaction, as amended from time to time on available on Bank’s website. For more information visit, www.icici.bank.in → Customer Service Policies → Customer Relations Policy.
- Applicable for joint accounts:
I/We, the joint holder/s, hereby authorize the primary applicant to access the digital banking as provided for the primary applicant and confirm the said appointment. I/we, the joint applicant/s, understand that to revoke the usage of digital banking access, I/we am/are required to issue a formal revocation request to ICICI Bank through the prescribed modes, which currently includes submitting a physical request by visiting the nearest branch or by making a request through phone banking channel. I/we understand that the revocation request once received will take 10 (ten) days to take effect and that the digital banking access shall remain in full force and effect during such period.
