Code of Commitment
Our Bank has adopted a Code of Commitment to Customers, aligned with the principles of the Banking Codes and Standards Board of India (BCSBI), focusing on transparency and fairness.
The code
- Sets the minimum standards of banking practices for us to follow in our dealings with you.
- Provides protection to you and informs how we are expected to deal with you in the course of our day-to-day banking operations.
To view our Code of Commitment to Customers, please select the language of your choice:
| Individual Code Of Commitment | Micro And Small Enterprises (MSE) Code Of Commitment |
|---|---|
| English | English |
| Tamil | Tamil |
| Assamese | Assamese |
| Malayalam | Malayalam |
| Bengali | Oriya |
| Marathi | Marathi |
| Hindi | Hindi |
| Urdu | Urdu |
| Gujarati | Gujarati |
| Punjabi | Punjabi |
| Kannada | Kannada |
| Telugu | Telugu |
Other Useful Information:
- Click here for our Complaint Handling Policy. This Grievance Redressal Policy is also applicable for grievances relating to services provided by outsourced agencies.
- Click here for our Cheque / DD Collection Policy.
- Click here for our Policy on Collection of Dues and Repossession of Security.
- Click here for our Compensation Policy
- Click here for our Customer Rights Policy
- Click here for Citizen's Charter – Exchange of Notes & Coins.
- Click here for our Policy on Providing Access to the Locker / Safe Custody Articles of the Deceased Locker Hirer / Depositor of Safe Custody Articles
- Click here for our Deposit Policy.
- Click here for our Model Code of Conduct for the Direct Selling Agents.