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Business Debit Card – FAQs

Basic Information

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What is the ICICI Bank Business Debit Card?

An ICICI Bank Business Debit Card is a secure payment instrument linked to your ICICI Bank Current Account that lets you make cash withdrawals from ATMs, pay at stores, restaurants etc. using POS (swipe) machines and make online payments across India and internationally

Which variants of the Business Debit Card are offered?

Business Debit Cards offered by ICICI Bank including Gold, World and Peregrine Debit cards which are offered to the customers basis the underlying Current Account Segment. We also offer Gemstone collection Business Debit cards and Expressions Business Debit cards to better suit the requirements of the card holders. For more details, please visit the Business Debit card section on ICICI Bank Website.

Can the Business Debit Card be used for international transactions?

Yes- depending on the variant and after requisite activation, the Business Debit Card supports international ATM withdrawals and overseas POS/online usage, subject to foreign currency mark-up and applicable limits.

How does the Business Debit Card support corporate expense management?

The card enables business owners or authorised personnel to link purchases directly to the company’s account, set spending limits, and monitor transactions via corporate banking portals, thereby simplifying expense tracking and audit readiness.

What are the daily withdrawal and transaction limits for the Business Debit Card?

Withdrawal and purchase limits vary by Card variant. High end Cards support higher limits.

Can the business fix the spending limit on the Debit Card?

Yes- the business debit card allows the setting of spending/transaction limits via the bank’s Corporate Internet Banking Portal or InstaBiz App.

What happens if I exceed the approved limit?

Transactions above approved limits will be declined.

Are reward points or offers available for the Business Debit Card?

Yes- select premium variants offer reward points (e.g., 2 points for every ₹200 spent) on eligible purchases.

What kind of discounts or privileges come with premium Business Debit Card variants?

Premium variants include features like Complimentary Lounge Access, Rewards, Higher spend limits subject to variant T&C.

What key benefits does the Business Debit Card provide to companies?

Key benefits include real-time expense tracking, control over authorised cards, customisable spending limits, global acceptance, and usage of the business account for card transactions.

Does the Business Debit Card provide lounge access or travel privileges?

Yes Certain Business Debit Cards do offer Complimentary Lounge Access and other lifestyle benefits. Please refer the Terms and Conditions document for applicable spend criteria.

Is personalisation (card design) available for business debit cards?

Yes- The ‘Expressions Business Debit Card’ and ‘Expressions Coral Business Debit Card’ variants allow choosing a custom image/design for the card, adding a professional touch for corporate identity.

Can add-on cards be issued under the Business Debit Card account?

Yes — authorised personnel of the business can be issued additional cards under the same business account, subject to approval and limits.

Is an instant or digital issuance option available for the Business Debit Card?

Current Account holders can visit any ICICI Bank Branch to apply for a Instant Business Debit card, subject to eligibility.

Eligibility & Documentation

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Can the application be submitted online or must one visit a branch?

Current Account holders can visit any ICICI Bank Branch to apply for a Business Debit card, subject to eligibility.

Who is eligible for the ICICI Bank Business Debit Card?

Businesses holding a current account with ICICI Bank, with authorised signatories, are eligible to apply for a Business Debit Card for the account.

What is the application process for the Business Debit Card?

The process involves visiting the branch, selecting a card variant, completing the application form, submitting required KYC/documents, and awaiting card issuance once the bank’s approval is granted.

Can a business convert an existing personal debit card to a business debit card?

No — the Business Debit Card is linked to a business current account rather than a personal savings/current account, so a dedicated business account and application are required for upgrade.

What documents are required to apply for the Business Debit Card?

Applicants must provide the business current account details, authorised signatory details, KYC (identity and address proof) of the business and signatory, business entity registration, and duly signed application form as required by ICICI Bank.

Interest Rate, Fee & Charges

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Are foreign currency transaction charges applicable on the Business Debit Card?

Yes — International transactions on your Business Debit Card attract a 3.5% foreign currency markup + GST.

Are there replacement card charges if the Business Debit Card is lost or damaged?

Yes — Incase of replacement of card, card replacement charges are applicable.

Does the bank refund annual fees if the card is closed early?

No, Annual fee is not refunded incase of early closure of the card.

What annual or joining fee applies to the Business Debit Card?

Fees include Annual fee, Replacement fee, Foreign currency markup and ATM withdrawal fees at non-ICICI Bank ATMs. Please refer to the Terms & Condition document for the list of applicable charges and fees.

Repayement & Tenure

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Does the Business Debit Card provide a loan-on-card facility?

No — the Business Debit Card is linked to funds in the account and does not extend credit; any loan or overdraft facility would be separate, via the business account.

How is billing handled for a Business Debit Card?

A Business Debit card is a payment instrument linked to the underlying Current Account, hence there is no separate billing for the same.

Security, Custody & Safety

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What should I do if the Business Debit Card is lost or stolen?

Immediately report the loss to ICICI Bank’s customer-care, block the card, and request a replacement. Monitor the business account for any unauthorised transactions. The card can also be blocked through InstaBiz and Corporate Internet Banking.

Can transaction limits and authorisations be customised for each cardholder?

Yes — the bank allows setting individual card limits, restricting channel types, via business banking services to enhance security and control.

How secure is the Business Debit Card for online and offline usage?

The Business Debit Card uses EMV chip technology, PIN authentication, ‘tap to pay’, OTPs for online transactions and other bank-mandated security controls to safeguard business transactions.

Closure

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Are any unused reward points or benefits refunded on card cancellation?

For variants that have reward points, any unredeemed points may lapse or be forfeited on cancellation. It is advisable to redeem before closure.

How can the Business Debit Card account be closed?

Business Debit Card can be cancelled by calling the bank’s customer care or by visiting the nearby ICICI Bank Branch. Customers can also block the card using InstaBiz and Corporate Internet Banking.

Service Requests & Account Managements

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How can businesses track card usage and reconcile transactions?

The Corporate Internet Banking allows the business to monitor individual card transactions through Statements.

Customer Service

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What is the escalation process if a dispute is unresolved?

If the initial dispute resolution is unsatisfactory, escalate to the bank’s nodal officer or grievance redressal cell for business customers, and if needed approach the banking ombudsman under regulatory rules.

How do I raise a dispute on a transaction made via the Business Debit Card?

Raise a dispute through by contacting the bank’s Customer Care. Provide transaction details, supporting documents, and the bank will investigate as per policy.

Miscellaneous

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Is contactless / tap-to-pay technology available for the Business Debit Card?

Yes — ICICI Bank Business Debit Cards allow “tap to pay” or contactless payments to enhance convenience and speed for business transactions.

What happens if the Business Debit Card expires?

The bank will issue a replacement card before expiry. If not received, the customer should contact the bank. The old card may be deactivated once the new card is issued

Can the Business Debit Card be used for online subscriptions, utility payments, and merchant payments?

Yes — the card can be used for online merchant websites, subscriptions, utility bills and POS transactions, subject to spending limits and account balance.