| Details of Contact | Person | Email Id |
|---|---|---|
Compliance Officer | Miss.Mona Shah |
NSDL - Annexure A
Names & contact details of Key Managerial Personnel
KMP names Email Id
Mr. Sandeep Bakhshi, Managing Director & CEO Mr. Sandeep Batra, Executive Director
Mr. Rakesh Jha, Executive Director
Mr. Ajay Gupta, Executive Director
Mr. Anindya Banerjee, Chief Financial Officer
Ms. Prachiti Lalingkar, Company Secretary
Compliance Officer
Contact details
Miss. Mona Shah
Email : mona.shah@icicibank.com
- Any complaint can be mailed to corpdpgrievance@icicibank.com
- Status of complaint : Kindly write to corpdpgrievance@icicibank.com or to the Compliance Officer to find out the status of complaint:
| Escalation Matrix | |||||
|---|---|---|---|---|---|
| Note : While raising query to the below contact numbers, kindly quote your demat client id along with depository participant id IN301348. | |||||
| Details of Contact | Person | Address | Contact No (*) | Email Id | Working Hours |
| Customer care | Mr. Rakesh Kumar T | ICICI Bank Ltd, Securities Market Services, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad 500032. | 040-41056016 | corpdpgrievance@icicibank.com | Monday to Friday, Time :- 10:00 a.m. to 5:00 p.m. (excluding Bank holidays) |
| Compliance Officer | Miss. Mona Shah | ICICI Bank Ltd Securities Market Services, 1st Floor, Empire Complex, 414, Senapati Bapat Marg, Lower Parel (West), Mumbai-400013. | 022-66672110 | mona.shah@icicibank.com | Monday to Friday, Time :- 10:00 a.m. to 5:00 p.m. (excluding Bank holidays) |
| Head of Customer care | Ms. Bhawna Dutta | ICICI Bank Ltd., Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad 500032. | 022-39337941 | customer.care@icicibank.com | Monday to Friday, Time :- 10:00 a.m. to 5:00 p.m. (excluding Bank holidays) |
| CEO | Mr. Sandeep Bakhshi | ICICI Bank Ltd Corporate Head Office ICICI Bank Towers Bandra - Kurla Complex, Bandra (East), Mumbai - 400 051. | 022-40088008 | managingdirector@icicibank.com | Monday to Friday, Time :- 10:00 a.m. to 5:00 p.m. (excluding Bank holidays) |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or SEBI at https://scores.sebi.gov.in. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal
Attention Investors
- For Demat-related issues, write to us at corpdpgrievance@icicibank.com
- For registering a complaint with SEBI, go to the SCORES portal at: https://scores.sebi.gov.in/
- Procedure to file a complaint on the SCORES portal:
Step 1: First, register on the SCORES portal
Step 2: Enter the mandatory details- Name, PAN, Address, Mobile Number, E-mail ID.
Click here for General provisions regarding investor grievance redressal
After exhausting above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, he/she/they can initiate dispute resolution through the Online Dispute Resolution (ODR) Portal at https://smartodr.in/login.
For any NSDL depository related circulars please refer to the below link:
https://nsdl.co.in/business/circular.php
For NSDL IDeAS and e-Voting, Please refer to the below link: